Find Internet Jobs in Remote

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
1d
English (Ireland) Language Specialist - Freelance AI Trainer Project
Meridial —Remote
- €6–€65 an hour
- Remote
- Engineering
- English
- AI
- Annual leave
6d
Voice Actor - Freelance AI Trainer Project
Meridial —Remote
- €6–€65 an hour
- Remote
- AI
- Communication skills
- Annual leave
6d
Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Customer Onboarding/Success
RN Pad —Remote
- €3,000–€4,500 a month
- Full-time
- Remote
- Spanish
- English
- Communication skills
- Annual leave
Quick apply
Other Positions
BAD Marketing —Remote
- Full-time
- Remote
- Annual leave
Quick apply
Admin / Accounts payable
Craig Forde Electrical Wholesalers LTD —Remote
- €28,000–€36,000 a year
- Part-time
- Remote
- Accounting
Quick apply
21h
Customer Success Agent
Social Discovery Group —Remote
- Full-time
- Remote
- Spanish
- English
- Typing
Quick apply
Social Media Annotation - Freelance AI Trainer Project
Meridial —Remote
- €16–€28 an hour
- Remote
- Social media management
- Engineering
- No degree
- Annual leave
6d
Customer Support Engineer
Incognito Software —Remote
- Full-time
- Remote
- Oracle
- Linux
- Python
Selling Partner Associate (English and Spanish), SP-Support
Amazon Ireland Support Services Limited —Remote
- Weekend availability
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
6d
Professional Translator / Interpreter
Shamil Translation —Remote
- Remote
- Bilingual
- Communication skills
Quick apply
BlueSnap Technical Merchant Support Agent
Payroc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
HubSpot Implementation Specialist — Part-Time Contractor
Cloudfox Europe Limited —Remote
- €50–€70 an hour
- Part-time
- Remote
- Flexitime
- Work from home
Quick apply
13d
Selling Partner Associate (English and Italian), SP-Support
Amazon Ireland Support Services Limited —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Growth Marketing and Data Operations @ Tap In (the hyper-growth BJJ App)
Tap In —Remote
- €17–€24 an hour
- Remote
- Social media management
- Internship
- Store discount
- Work from home
Quick apply
23h
Irish Gaelic Language Specialist - Freelance AI Trainer Project
Meridial —Remote
- €8–€65 an hour
- Remote
- AI
- Communication skills
- Teaching
- Annual leave
6d
Freelance Translator (remote)
wxrks —Remote
- Remote
Quick apply
Technical Support Specialist (French speaking)
EIS —Remote
- Full-time
- Remote
- Customer service
- English
- Windows
Quick apply
10d
Selling Partner Associate (English and French), SP-Support
Amazon Ireland Support Services Limited —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d

I want to receive the latest job alerts for internet in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

internet jobs near remote

Social Media Specialist jobs in Remote

Customer Success Manager jobs in Remote

Technical Support Specialist jobs in Remote

Customer Engineer jobs in Remote

Social Media Specialist jobs in Dublin, County Dublin

Media jobs in County Dublin

Social Media Marketing jobs in County Mayo

Ai Training Specialist jobs in Dublin, County Dublin

Spanish, Translator jobs in Dublin, County Dublin

Freelance, Programming jobs in Cork, County Cork

Disability Support Worker jobs in Galway, County Galway

Hse Support Worker jobs in Dublin, County Dublin

Support Associate jobs in Dublin, County Dublin

It Support Helpdesk jobs in Dublin, County Dublin

Google Ads Specialist jobs in Dublin, County Dublin

Language Specialist jobs in Cork, County Cork

Language Specialist jobs in Dublin, County Dublin

Service Desk Manager jobs in Cork, County Cork

Service Desk Manager jobs in Dublin, County Dublin

Customer Success Manager jobs in Limerick, County Limerick

Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year
1 day ago

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

internet jobs in remote

Incident Management Analyst

English (Ireland) Language Specialist - Freelance AI Trainer Project

Voice Actor - Freelance AI Trainer Project

Service Desk Manager

Customer Onboarding/Success

Other Positions

Admin / Accounts payable

Customer Success Agent

Social Media Annotation - Freelance AI Trainer Project

Customer Support Engineer

Selling Partner Associate (English and Spanish), SP-Support

Professional Translator / Interpreter

BlueSnap Technical Merchant Support Agent

HubSpot Implementation Specialist — Part-Time Contractor

Selling Partner Associate (English and Italian), SP-Support

Growth Marketing and Data Operations @ Tap In (the hyper-growth BJJ App)

Irish Gaelic Language Specialist - Freelance AI Trainer Project

Freelance Translator (remote)

Technical Support Specialist (French speaking)

Selling Partner Associate (English and French), SP-Support

I want to receive the latest job alerts for internet in remote

Related Searches

Explore jobs in more locations

Company Overview

Job Overview

Responsibilities

Skills

Qualifications

Compensation

Our Commitment to Diversity & Inclusion

Jobseeker tools

Employer Tools

Browse

Stay Connected