Find Expect recruitment Jobs in Remote

Customer Success Agent
Social Discovery Group —Remote
- Full-time
- Remote
- Spanish
- English
- Typing
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Business Analyst
Social Discovery Group —Remote
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- Writing skills
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Head of Personal Assistant
Social Discovery Group —Remote
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- Microsoft Excel
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Product Analyst (Pricing and Paywalls)
Social Discovery Group —Remote
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Social Discovery Group —Remote
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Head of Partner Experience
Social Discovery Group —Remote
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Executive Project Manager
Social Discovery Group —Remote
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Marketing Analyst
Social Discovery Group —Remote
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Senior Product Manager, Performance Testing | Ireland | Remote
Grafana Labs —Remote
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Head of Marketing (New Products)
Social Discovery Group —Remote
- Full-time
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Senior UA Manager (TikTok)
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- €100,000–€200,000 a year
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Senior QA Automation Engineer
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Deputy CDO
Social Discovery Group —Remote
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Product Owner (CX)
Social Discovery Group —Remote
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Product Analytics Team Lead (Cupid Media)
Social Discovery Group —Remote
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Senior UA Manager (Facebook)
Social Discovery Group —Remote
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Senior Product Manager, Infrastructure Observability | Ireland | Remote
Grafana Labs —Remote
- €104,000–€124,800 a year
- Remote
- Computer Science
- Bachelor's degree
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- Annual leave
12d
Senior UA Manager (Meta, Web + App)
Social Discovery Group —Remote
- €400,000–€500,000 a month
- Full-time
- Remote
- Microsoft Excel
- English
- Analysis skills
Quick apply
12h
Lead of Affiliate Marketing
Social Discovery Group —Remote
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- English
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12h

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Customer Success Agent

Social Discovery Group -
Remote

Quick apply

Job details

Full-time

Qualifications

Spanish
English
Japanese
Typing
Chinese

Full job description

(https://socialdiscoverygroup.com/about-us/) (https://socialdiscoverygroup.com/about-us)Social Discovery Group (https://socialdiscoverygroup.com/about-us) (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join our team!

Your main tasks will be:

Consulting our customers on all raised questions related to our websites
Working timely, speedily and effectively with customer requests
Resolving all customer issues with the goal of customer retention
Promoting our websites to the customers upon opportunity
Maintaining a high level of service quality

We expect from you:

You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
You have experience working with international customers
You have fast typing skills in English
You are a quick learner and you can absorb large volumes of information
You can psychologically analyze people and be sensitive to their emotions
You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
You can come up with and provide professional solutions to complicated cases
You are stress resistant, energetic and never hesitant to show initiative
You have a ‘can-do' attitude and you believe that ‘everything is possible'
You can provide an outstanding quality service

What do we offer:

10pm - 7am UTC shift, 5/2 with Saturdays and Sundays as days off.
The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
REMOTE OPPORTUNITY to work full time;
Vacation 28 calendar days per year;
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000 for recommending successful applicants for positions in the company;
50% payment for professional training, international conferences and meetings;
Corporate discount for English lessons;
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Sounds good? Join us now!

Quick apply

Refine Your Search

expect recruitment jobs in remote

Customer Success Agent

Business Analyst

Head of Personal Assistant

Product Analyst (Pricing and Paywalls)

Senior Product analyst

Head of Partner Experience

Executive Project Manager

Marketing Analyst

Senior Product Manager, Performance Testing | Ireland | Remote

Head of Marketing (New Products)

Senior UA Manager (TikTok)

Senior QA Automation Engineer

Senior Product Analyst (AI Product)

Deputy CDO

Product Owner (CX)

Product Analytics Team Lead (Cupid Media)

Senior UA Manager (Facebook)

Senior Product Manager, Infrastructure Observability | Ireland | Remote

Senior UA Manager (Meta, Web + App)

Lead of Affiliate Marketing

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