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Cruise Reservations Consultant

Ainsley Reid International
Remote

Quick apply

Job details

Full-time
€35,000–€42,000 a year
13 days ago

Qualifications

Sales
Computer skills
Customer support
Amadeus
Communication skills
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when required.

Pay: €35,000.00-€42,000.00 per year

Experience:

GDS: 1 year (required)
Customer support: 1 year (required)

Work authorisation:

Ireland (required)

Work Location: Remote

Quick apply

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