Find Senior solutions engineer Jobs in Ranelagh County Dublin

Senior Technical Support Engineer (L3)
FOODHUB —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- Windows
- Annual leave
Quick apply
5d
Senior Building Services Engineer – Modular Data Centre Solutions
Johnson Controls —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
Senior Solutions Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Senior Backend Engineer
National Facilities Direct Corp —Dublin, County Dublin
- €55,000–€85,000 a year
- Full-time
- Remote
- Computer Science
- Java
- Master's degree
- Work from home
Quick apply
5d
Senior Solutions Engineer
Okta —Dublin, County Dublin
- €104,000–€143,000 a year
- Sales
- Java
- Presentation skills
Quick apply
6d
Senior Solution Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- No degree
Senior Infrastructure Platform Engineer
BWG Foods —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
Quick apply
4d
Senior Data Engineer
Optum —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- System design
Senior Product Manager, AI / ML Solutions
Optum —Dublin, County Dublin
- Full-time
- Azure
- Doctoral degree
- Data analysis skills
Senior MSP Engineer
Diacom Computer and Telephony Limited —Park West, County Dublin
- On call
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Senior Product Manager - Technical
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Senior Project Manager - Modular Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Project management
- Electrical Engineering
Quick apply
Senior Ads Solutions Engineer, gTech
Google —Dublin, County Dublin
- €114,000–€117,000 a year
- Full-time
- Computer Science
- Engineering
- Java
Senior Engineer
Ryan Hanley —Dublin, County Dublin
- Engineering
- Communication skills
Associate Software Engineer
Liberty Information Technology —DUBLIN 8, County Dublin
- Hybrid work
- IT
- SDLC
- Employee discount
14d
Senior Process Engineer
PM Group —Dublin, County Dublin
- Communication skills
Senior Pway Engineer
Arcadis —Dublin, County Dublin
- Engineering
- Civil Engineering
5d
Product Owner
CarTrawler —Dublin, County Dublin
- Hybrid work
- Agile
8d
Senior Engineer (Highways)
SYSTRA —Dublin, County Dublin
- Master's degree
- Construction
- In-person
- Work from home
Senior Full Stack Engineer
Optum —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
4d

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Senior Technical Support Engineer (L3)

FOODHUB -
Dublin, County Dublin

Quick apply

Job details

Full-time
€50,000–€65,000 a year
5 days ago

Benefits

Annual leave

Qualifications

Hospitality
Azure
Operating systems
Windows
Technical support
Bash (Unix shell)
SQL
DHCP
AWS
Analysis skills
Remote access software
IT support
Scripting
DNS
IP networking
Linux
TCP/IP
Communication skills
PowerShell
VPN

Full job description

Senior Technical Support Engineer (L3)

Location: Dublin, Ireland (Hybrid with client site visits as required)
Salary: €50,000 - €65,000+
Reports to: Technical Support Manager

About the Role

We are seeking a highly technical Senior Technical Support Engineer (Level 3) to join our growing team.

This is not a traditional helpdesk role. We are looking for someone who can operate as the final escalation point for complex technical issues, perform deep root-cause analysis, and take ownership of critical customer-facing systems.

The successful candidate will have extensive experience across infrastructure, networking, operating systems, hardware, databases, cloud technologies, and enterprise troubleshooting. They will be comfortable diagnosing issues that others cannot solve and will work closely with internal teams, customers, and third-party vendors to identify and implement permanent solutions.

This role is ideal for someone who enjoys solving complex technical challenges, improving system reliability, and driving technical excellence across the business.

Key Responsibilities

Advanced Technical Support

Act as the highest technical escalation point for complex customer and internal technical issues.
Investigate and resolve advanced infrastructure, network, operating system, hardware, software, and application-related incidents.
Perform deep root-cause analysis on recurring or critical issues.
Lead technical troubleshooting sessions with customers and internal stakeholders.
Provide hands-on support for critical incidents and major service disruptions.

Infrastructure & Systems

Support and troubleshoot Windows and Linux environments.
Diagnose issues relating to networking, VPNs, firewalls, DNS, DHCP, routing, switching and connectivity.
Troubleshoot server, workstation, printer and peripheral hardware.
Support cloud-based services and hosted environments.
Work with databases and application logs to investigate system behaviour and performance issues.

Continuous Improvement

Identify recurring technical issues and implement preventative solutions.
Create and maintain technical documentation, knowledge base articles and troubleshooting guides.
Recommend improvements to system architecture, monitoring and operational processes.
Work alongside development and product teams to identify software defects and operational risks.

Customer & Field Support

Join customer calls as the technical subject matter expert.
Conduct site visits where hands-on troubleshooting or implementation support is required.
Build strong relationships with key customer stakeholders through technical expertise and professionalism.

Essential Skills & Experience

Technical

5+ years' experience in a Level 2/Level 3 IT Support, Systems Administrator, Infrastructure Engineer or Technical Support Engineer role.
Experience working on EPOS systems
Experience supporting Android products
Advanced troubleshooting and diagnostic skills.
Strong understanding of:
TCP/IP networking
DNS, DHCP, VPNs and firewalls
Remote desktop and endpoint management tools
Experience analysing system logs and identifying root causes of technical issues.
Experience supporting business-critical applications and infrastructure.
Familiarity with cloud platforms such as Azure or AWS.
Understanding of cybersecurity best practices and endpoint security.

Problem Solving

Proven ability to independently diagnose and resolve complex technical issues.
Strong analytical mindset with a methodical troubleshooting approach.
Ability to manage multiple high-priority issues simultaneously.
Demonstrated experience implementing permanent fixes rather than temporary workarounds.

Communication

Excellent written and verbal communication skills.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Comfortable leading technical discussions with customers, suppliers and senior stakeholders.

Highly Desirable

Experience supporting EPOS, retail, hospitality or multi-site environments.
Experience with SQL databases and query troubleshooting.
Experience with PowerShell, Bash or automation scripting.
Experience with Azure, AWS or hybrid cloud environments.
Experience with monitoring and observability platforms.
Microsoft, Cisco, CompTIA, ITIL, Azure or AWS certifications.

What Success Looks Like

Within your first 3-6 months you will:

Become the go-to escalation point for complex technical issues.
Reduce recurring incidents through effective root-cause analysis.
Improve technical documentation and operational processes.
Drive measurable improvements in system reliability and customer satisfaction.
Contribute to the overall technical maturity of the support function.

Benefits

33 days annual leave (including public holidays)
Option to purchase up to 5 additional days annual leave
Pension scheme
Birthday leave
Hybrid working model
International exposure across multiple markets
Opportunity to work with large-scale hospitality and EPOS technology deployments
Significant autonomy and influence within a growing technology business

Pay: €50,000.00-€65,000.00 per year

Ability to commute/relocate:

Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Which EPOS systems have you supported, and what was your level of involvement?
Describe a situation where you acted as the final technical escalation point for a complex issue that other support teams were unable to resolve.
Describe the most technically challenging issue you have resolved in your career.

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

senior solutions engineer jobs in ranelagh county dublin

Senior Technical Support Engineer (L3)

Senior Building Services Engineer – Modular Data Centre Solutions

Senior Solutions Engineer

Senior Backend Engineer

Senior Solutions Engineer

Senior Solution Engineer

Senior Infrastructure Platform Engineer

Senior Data Engineer

Senior Product Manager, AI / ML Solutions

Senior MSP Engineer

Senior Product Manager - Technical

Senior Project Manager - Modular Solutions

Senior Ads Solutions Engineer, gTech

Senior Engineer

Associate Software Engineer

Senior Process Engineer

Senior Pway Engineer

Product Owner

Senior Engineer (Highways)

Senior Full Stack Engineer

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