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Operations Manager
Lowquotes.ie —Port Laoise, County Laois
- Full-time
- Customer service
- Microsoft Office
- No degree
- Wellness program
- Employee assistance program
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Operations Manager

Lowquotes.ie
Port Laoise, County Laois

Quick apply

Job details

Permanent | Full-time

Benefits

Wellness program
Bike to work scheme
Company pension
Company events
Employee assistance program
On-site parking

Qualifications

Customer service
Microsoft Office
Leadership

Full job description

True Financial Ltd is seeking an experienced and driven Operations Manager to oversee and support the day-to-day operations of our growing financial services brokerage. The successful candidate will play a key role in ensuring operational efficiency, staff management, process improvement, regulatory oversight support, and delivering an excellent client experience across the business.

As Operations Manager, you will work closely with senior management and department heads to ensure the smooth running of the business across Protection, Pensions, Investments, Mortgages and Financial Planning services.

About Us

True Financial Ltd, a leading Irish financial services brokerage providing expert advice and solutions across:

Protection
Mortgages
Pensions
Savings & Investments
Personal Financial Planning
Business Financial Planning

We specialise in online, telephone and face-to-face consultations and are committed to delivering excellent service and outcomes for our clients.

Key Responsibilities

Oversee the daily operations of the business and ensure efficient workflow management across departments
Manage and support administrative and operational teams
Monitor operational performance, service levels and internal KPIs
Identify and implement process improvements and efficiencies
Assist with staff training, onboarding and performance management
Work closely with compliance and management teams to ensure operational procedures align with regulatory requirements
Support resource planning and workload management across departments
Manage internal systems, operational reporting and process documentation
Assist senior management with strategic operational initiatives and business growth plans
Ensure a high standard of customer service is maintained throughout the organisation

The Ideal Candidate Will Have

Previous experience in an Operations Manager or senior operational role
Experience within financial services is highly desirable
Strong organisational and leadership skills
Excellent communication and people management abilities
The ability to work in a fast-paced environment and manage multiple priorities
Strong problem-solving and decision-making skills
Experience implementing and improving operational processes
A strong understanding of customer service and operational excellence
Proficiency in Microsoft Office and CRM systems

Qualifications

QFA or APA qualification is a distinct advantage

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
On-site parking
Wellness program

Work Location: In person

Quick apply

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Operations Manager

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