Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. What unites each of these brands is a powerful entrepreneurial spirit, a culture of high performance and agility and is underpinned by exceptionally strong customer service.
DCC plc is one of Ireland’s most successful organisations, with over 11,800 people employed across the globe. DCC is a customer focused energy business. The multi-energy model delivers the secure, cleaner and competitive energy solutions the world needs now and in the future. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of our parent company.
Principal Objective of Position:
Reporting into the Head of HR, the HR Operations Manager is responsible for delivering efficient, compliant, and employee-centric HR operations across the organisation. This role ensures HR systems, reward & benefits, data management, and employee life cycle activities run smoothly, enabling a high-quality employee experience while supporting business objectives. The HR Operations Manager will lead HR projects such as system implementations, process redesign, and change and transformation projects. They will drive standardisation, automation, and best practice across HR processes and contribute to broader people strategy initiatives. As a People Manager, they will lead, coach, and develop HR Operations team members
Key Responsibilities:
HR Systems:
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Drive the optimisation of HR systems to deliver enhanced user experience. Align technology with the service delivery needs of the HR department.
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Develop and maintain relationships with technology partners and vendors and effectively develop and plan the HR technology roadmap.
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Serve as an internal thought leader on emerging HR technologies, especially AI-driven solutions for talent, reporting, and operations.
Data & Reporting:
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Manage people data to providing insights, reports, and metrics to support decision-making.
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Maintain and monitor data integrity across all HR processes, ensuring relevant reviews and controls are in place.
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Ensure compliance with relevant legislation and Directives including Gender Pay Gap, EU Pay Transparency, CSRD, Auto Enrolment.
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Conduct regular audits of HR processes and documentation to ensure adherence to internal policies and external regulations.
Reward:
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Manage reward mechanisms including the annual compensation planning process, benchmarking, job architecture framework, EU Pay Transparency & Gender Pay Gap reporting processes.
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Manage weekly & monthly payroll process overseeing time & attendance and payroll processing in partnership with Finance and external providers.
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Manage employee benefits administration and annual renewals.
HR Operations:
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Lead the delivery of end-to-end HR operations, including employee lifecycle activities (onboarding, changes, offboarding).
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Ensure HR processes are optimised, well-documented, consistently applied, and automated for greater efficiency and transparency.
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Work closely with Finance, IT, and external vendors to align HR operations with wider business needs.
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Support organisational changes, restructures, and TUPE processes from an operational perspective.
Policies, Governance & Compliance:
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Develop, maintain, and implement HR policies in line with employment legislation and organisational requirements.
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Ensure compliance with all relevant employment law, data protection (e.g. GDPR), and internal controls.
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Lead on HR/ payroll audits and ensure accurate, confidential record-keeping across HR systems.
Core Competencies/Skills:
- Proven experience in an HR Operations or HR Manager role.
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Previous experience leading a HR team.
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Strong working knowledge of employment legislation and HR best practice.
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Experience managing HR systems including implementation and optimisation.
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Excellent organisational, problem-solving, and stakeholder management skills.
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Strong data, reporting and analytical skills with advanced excel proficiency.
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High attention to detail and analytical capability.
Experience/Qualifications:
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Relevant HR qualification to a degree level or master level.
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CIPD membership desirable.
Strong knowledge of employment law for ROI and/or NI.
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Personal Attributes:
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Pragmatic and solutions-focused.
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Collaborative and service-oriented.
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Confident communicator with credibility at all levels.
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Comfortable balancing operational delivery with strategic thinking.
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Resilient and adaptable to change.
Our Values
Safety First
Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.
Bold & Courageous
We embrace challenges with the determination to succeed. We push our boundaries and challenge the status quo. Every day we strive to understand the limits of “what’s possible?” and “why not?”. Both as individuals and as a collective, we strive to find innovative solutions to problems for our shared future and achieve our goal of becoming Ireland’s most loved, most efficient and most profitable energy brand.
One Team
We are one team and work with a shared vision; which is to always do the right thing for our customers, our businesses and our people. Internally, we operate without silos, and we say what we feel, we’re always respectful, honest and empathetic to different views and opinions, embracing diversity and nurturing inclusivity. We’re problem solvers who are never afraid to take the initiative and personal ownership of the part that we play. Our one-team culture means that we’re stronger together and are capable of accomplishing great things.
Irrepressible Performance
We at Certa share a collective entrepreneurial spirit, an agile approach to solving problems, a passion for accuracy, a dedicated work ethic and an unwavering commitment in serving our customers. Performance is at the heart of what we do and it makes us continuously seek new ways to improve what we do. Our pursuit of excellence demands that each one of us bring a consistently strong performance to their work every day, thus ensuring the long-term success and growth of our business.
