JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
Supporting the portfolio strategy in region with active management of critical dates per asset
Supporting and actively contributing to the strategy per asset/country in collaboration with the global portfolio lead
Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.
Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation
Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines
Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensuring statutory and local regulatory pharmaceutical compliance relating to all aspects of service delivery at all facilities in region
Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s and report to Account Director.
The ability to understand and offer guidance to local FM’s in terms of soft and hard services and technical repairs, and provide guidance to FM’s in terms of managing local vendors
Supporting Sustainability goals across all facilities working closely with JLL Sustainability leaders and providing the client the right planning and overview on all initiatives across the region
Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.Participate in monthly Governance and QBR.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
