Find Senior customer service representative Jobs in Northern Cross, D

Employee Relations Manager
Bank of Ireland —Dublin, County Dublin
- Full-time
- Analysis skills
6d
Head of New Business
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Office
- Business development
- IT
- Employee assistance program
Quick apply
Graduate Sales Development Representative - Dublin
Leyton —DUBLIN 2, County Dublin
2d
Customer Service Representative / Sales Consultant (FR speaker)
Talbot Lifting and Security Europe —Dublin, County Dublin
- €35,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
Enforcement Specialist (6 month FTC)
Turas Mobility Services Ltd. —Dublin, County Dublin
- €34,000 a year
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
Quick apply
Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum
Kurt Geiger —Dundrum, County Dublin
- Full-time
- Employee discount
Quick apply
Service Delivery Manager (gn)
Hansen Technologies —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
Client Engagement & Operations Lead
Capgemini —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Director Regulatory Affairs Global CMC
Viatris —Northern Cross, County Dublin
- Full-time
- Project management
- Mentoring
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Client Engagement & Operations Lead
Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
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Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
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Director Respiratory Regulatory CMC
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Office
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Conference & Banqueting Manager
Fitzpatrick Castle hotel —Killiney, County Dublin
- Full-time
Quick apply
Business Development Representative - EMEA
OpenAI —Dublin, County Dublin
- Full-time
- Sales
- AI
- Communication skills
- Relocation assistance
Manager, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- Management
6d
Senior Sales Executive
Brightery —Dublin, County Dublin
- Full-time
- Customer service
- Leadership
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Senior Manager, Medical Information
Novartis —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
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13d
QA Manager & Qualified Person (QP)
RxSource —Dublin, County Dublin
- Engineering
- Bachelor's degree
- No degree
Customer Success and Key Accounts Manager - Ireland
PA Media —Dublin, County Dublin
- Full-time
- Social media management
- Business development
- Communication skills
Quick apply
9d

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Employee Relations Manager

Bank of Ireland -
Dublin, County Dublin

Apply Now

Job details

Full-time
6 days ago

Qualifications

Analysis skills

Full job description

What is the opportunity?

This role involves leading investigations into employment-related matters, ensuring timely and thorough handling according to legal requirements. This is an exciting opportunity to lead complex employment investigations!

In this role, you will:

Lead complex employment investigations end to end, including dignity at work, misconduct and other employee relations matters, ensuring adherence to agreed policies, collective agreements and fair procedures.
Act as an independent hearer in disciplinary and capability hearings, making balanced, evidence based decisions and settling appropriate outcomes, including sanctions and warnings, in line with procedures.
Maintain and oversee a panel of investigators across the Group, ensuring consistent investigative standards, quality assurance and ongoing capability development.
Prepare clear, comprehensive and analytical investigation outcome reports, setting out findings, rationale, risks and recommendations for senior collaborators.
Engage with the Conduct Forum for any investigation outcomes for colleagues in regulated roles.
Maintain accurate MI and reporting of any disciplinary sanctions imposed.
Manage highly sensitive and high risk cases, maintaining confidentiality while ensuring consistency, fairness and procedural integrity.
Partner effectively with HR colleagues, business leaders, Legal and trade union representatives to ensure investigations are conducted in a timely, thorough and respectful manner, in line with Group policies and procedures.
Identify themes, trends and systemic issues arising from investigations, using insights to inform policy enhancement, risk mitigation and continuous improvement.
Drive improvements in investigation and hearing processes, tools and governance to enhance quality, efficiency and consistency at scale.

What will make you stand out:

Proven experience managing a diverse and complex investigations delivering fair, consistent and legally robust outcomes.
Strong knowledge of UK and Republic of Ireland employment law, including practical experience conducting investigations and hearings in line with fair procedures.
Excellent analytical skills, attention to detail and high quality report writing capability.
Demonstrated sound judgement, discretion, empathy and emotional intelligence when managing sensitive and contentious matters.
Strong business understanding and commercial acumen, with experience advising and influencing leaders on people risk and decision making.
Strong relationship management and stakeholder engagement skills!

More about the team:

Group Employee Relations has a key role in delivering on the Group's People plan and People strategy. The purpose of Group Employee Relations is to support and enable the Group's strategic priorities and future ambition, delivering change for our shareholders, our customers, our colleagues, our communities, our partners and our regulators. This purpose is delivered via a constructive & sustainable relationship with employee representatives, industry bodies, management & employees.

The Employee Relations Team provides guidance and support to People Managers and People Services Business Partner's in the management of individual cases and issues arising across the Bank of Ireland Group to ensure the consistent application of standards to secure a successful resolution minimising reputational and financial risk for the Bank. The Employee Relations team provides these services across the island of Ireland and in the UK.

This is a hybrid role, based primarily at College Green. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Equality Statement:

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Key Competencies

Customer Focused - People Manager
Better together - People Manager
Be Decisive - People Manager
Take Ownership - People Manager
Manage Risk - People Manager

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply Now

Refine Your Search

senior customer service representative jobs in northern cross, d

Employee Relations Manager

Head of New Business

Graduate Sales Development Representative - Dublin

Customer Service Representative / Sales Consultant (FR speaker)

Enforcement Specialist (6 month FTC)

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Service Delivery Manager (gn)

Client Engagement & Operations Lead

Director Regulatory Affairs Global CMC

Client Engagement & Operations Lead

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Senior Manager Service Architect

Director Respiratory Regulatory CMC

Conference & Banqueting Manager

Business Development Representative - EMEA

Manager, Risk & Controls (12 FTC)

Senior Sales Executive

Senior Manager, Medical Information

QA Manager & Qualified Person (QP)

Customer Success and Key Accounts Manager - Ireland

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