Find customer care manager Jobs in north dublin, d

Customer Service Executive
Medguard Professional Healthcare Services —Ashbourne, County Meath
- €32,000 a year
- Full-time
- Sales
- Customer service
- English
- Store discount
- Annual leave
Quick apply
Employee Relations Advisor
BidvestNoonan —Swords, County Dublin
- €50,000–€55,000 a year
- Full-time
- No degree
- Human resources
Quick apply
Operations Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
Quick apply
Customer Care Advisor
Frank Keane BMW —Dublin, County Dublin
- Weekend availability
- Sales
- Communication skills
- Wellness program
- Employee discount
Quick apply
Front of House Manager
Monica Tolan the skin experts —Balbriggan, County Dublin
- €15–€17 an hour
- Full-time
- Social media management
- English
- Administrative experience
- Store discount
- Employee assistance program
Quick apply
2d
Butlers Factory Tour Manager
Butlers Chocolate Cafe —DUBLIN 17, County Dublin
- €37,000–€40,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
6d
Tenant Engagement Manager
iCare Housing —Dublin, County Dublin
- €54,000–€60,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
2d
Healthcare Supervisor - Drogheda and surroundings areas
InisCare —Drogheda, County Louth
- €35,100–€37,128 a year
- 12 hour shift
- English
- Microsoft Office
- No degree
- Wellness program
- Referral programme
Quick apply
1d
Security - Manager
BidvestNoonan —Swords, County Dublin
- €21.11 an hour
- Full-time
- No degree
Quick apply
Sales Team Leader
Butternut Box —Dublin, County Dublin
- €50,000–€80,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
Mobile Patrols - Security Officer
BidvestNoonan —Swords, County Dublin
- €17.00–€17.50 an hour
- 12 hour shift
- No degree
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Guest Operations Team Leader DUB
Signature Aviation —Dublin, County Dublin
- From €55,000 a year
- Weekend availability
- Annual leave
- Employee assistance program
Quick apply
7d
Pharma Partnerships Manager
Optum —Dublin, County Dublin
- Full-time
- Negotiation
Senior Administrator - Northwood (Full Time)
Bartra Healthcare —Santry, County Dublin
- From €18 an hour
- Overtime
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
20h
Charity Shop Manager
The Jack and Jill's Children's Foundation —Beaumont, County Dublin
- €30,810 a year
- Full-time
- Management
- Customer service
- No degree
- Employee discount
- Sick pay
Quick apply
7d
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Assistant Cafe Manager FT
ALMA. —Dublin, County Dublin
- €38,000 a year
- Weekend availability
- Customer service
- English
- Supervising experience
- Employee discount
Quick apply
1d
General Manager
HQ2O Watersports —DUBLIN 1, County Dublin
- From €50,000 a year
- Weekend availability
- Management
- Customer service
- First Aid Certification
- Employee assistance program
- Gym membership
Quick apply
2d
Line Manager - Rush
Tesco Ireland —Rush, County Dublin
- From €37,500 a year
- Full-time
- Remote
- Leadership
1d
Accommodation Manager
Apollo Language Centre —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- English
Quick apply
5d

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Customer Service Executive

Medguard Professional Healthcare Services
Ashbourne, County Meath

Quick apply

Job details

Full-time
€32,000 a year

Benefits

Store discount
Bike to work scheme
Annual leave
Company pension
Company events
Employee assistance program
Employee discount
On-site parking

Qualifications

Sales
Customer service
NetSuite
English
Microsoft Office
Continuous improvement
Data entry
Communication skills

Full job description

Job Title: Customer Service Executive
Location: Medguard Head Office
Reporting to: Head of Internal Sales
Contract: Indefinite Duration
Working Hours: Monday – Thursday 8 hours between 8:00 am -5:30 pm and 9:00 am -5:30 pm on Friday.

About Medguard

At Medguard, every role matters. Whether you're in logistics, customer service, education, or operations, your work helps deliver the exceptional service that exceeds our customer’s expectations.
We’re a proudly Irish-founded company based in Ashbourne, Co. Meath — and one of Ireland’s leading suppliers of medical devices and consumables. Our success is built on strong relationships, mutual respect, and a shared commitment to enhancing patient care.

Looking for your next opportunity?

Join a team where your contribution counts, your growth is supported, and your work makes a difference.

About the Role

As a Customer Service Executive, you will play a key role in supporting Medguard’s internal and external sales operations by processing customer orders, resolving queries, and maintaining accurate records in NetSuite. You’ll be the first point of contact for many of our customers, ensuring they receive timely, professional, and helpful service. This role requires excellent attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Principal Duties and Responsibilities

Customer Focus

Process customer orders received via website or email promptly and accurately.
Confirm orders, advise customers of delivery schedules or stock issues, and suggest suitable alternatives.
Provide product information or escalate queries to Key Account Managers as needed.
Respond promptly to email queries, acknowledging receipt within one hour and ensuring timely follow-up.
Handle phone calls and emails, resolving queries related to dispatch, shipping, and stock availability.
Address pricing discrepancies in purchase orders, liaising with Key Account Managers where necessary.
Handle return authorisations, arrange uplifts, and notify the Head of Internal Sales regarding refunds or credits.
Process customer returns in compliance with GDP guidelines and Medguard Returns SOP.
Remain vigilant regarding the risk of falsified medicines in customer returns.

Attention to Detail

Accurately input order details into NetSuite and maintain up-to-date customer records.
Record all customer interactions, including calls, tasks, and notes, in NetSuite.
Regularly review pending approvals, open sales orders, and quotations to ensure timely updates and follow-ups.
Maintain a clean and organised workspace, tidying daily at the start and end of each shift.
Ensure compliance with SOPs, health and safety guidelines, and environmental policies.
Respond to customer concerns, manage assigned projects, and ensure document retention complies with Medguard SOPs.

Communication Skills

Use NetSuite email templates to maintain professional communication standards.
Maintain effective communication with customers and colleagues to uphold service standards.
Prepare sales reports and participate in monthly sales meetings on a rotational basis.

Team Collaboration

Liaise with Key Account Managers and other internal teams to resolve customer queries and ensure smooth order processing.
Participate in annual stock takes as scheduled by the Warehouse Manager.
Support internal sales initiatives and contribute to team goals.

Time Management

Meet monthly invoiced sales targets and minimise carry-over of unresolved emails.
Prioritise tasks to ensure timely order processing and customer follow-up.

Problem Solving

Upsell and cross-sell products where appropriate, maximising order value and offering in-stock alternatives.
Escalate complex queries appropriately while seeking timely resolutions.
Identify opportunities to improve customer service processes and contribute to continuous improvement.

System Proficiency

Utilise NetSuite and other internal systems confidently and accurately.
Maintain data integrity and adhere to system protocols.

Adherence to GDP Guidelines (2013/C343/01)

Ensure all activities comply with GDP requirements for the storage, handling, and distribution of products.
Maintain awareness of regulatory standards and apply them consistently in daily operations.

Other Duties

Perform other duties as required per business needs.

Required Experience and Qualifications

2+ years of experience in a customer service or internal sales role, preferably in a healthcare or regulated environment.
Proficiency in CRM systems such as NetSuite and Microsoft Office Suite.
Strong attention to detail and accuracy in data entry and recordkeeping.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of GDP guidelines and SOP compliance considered an advantage.

Benefits

22 Days Annual Leave – Because work-life balance matters.
€250 Health & Wellness Subsidy – Invest in your well-being, on us.
Group Pension Plan – 2% company match with New Ireland Assurance.
Death in Service Benefit – Peace of mind with 2x basic salary coverage.
Employee Assistance Programme – Confidential support when you need it.
€250 Holiday Bonus Voucher – A little extra for your next getaway.
Access to HSF Health Plan – Affordable healthcare for you and your family.
Team Member Discount – 10% over cost for any of our products
Sports & Social – Because we like to have fun too!
Learning & Development Opportunities – Grow your skills with access to training, upskilling, and career development support.

Join the Team Behind the Mission at Medguard – Apply Today!

Job Type: Full-time

Pay: €32,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
On-site parking

Experience:

Customer service: 2 years (preferred)

Language:

English (required)

Work authorisation:

Ireland (required)

Location:

Ashbourne, County Meath (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in north dublin, d

Customer Service Executive

Employee Relations Advisor

Operations Manager - Zara Home Dublin

Customer Care Advisor

Front of House Manager

Butlers Factory Tour Manager

Tenant Engagement Manager

Healthcare Supervisor - Drogheda and surroundings areas

Security - Manager

Sales Team Leader

Mobile Patrols - Security Officer

Guest Operations Team Leader DUB

Pharma Partnerships Manager

Senior Administrator - Northwood (Full Time)

Charity Shop Manager

Manager, Customer Product Support

Assistant Cafe Manager FT

General Manager

Line Manager - Rush

Accommodation Manager

I want to receive the latest job alerts for customer care manager in north dublin, d

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