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OnCall Care Coordinator
Manor Homecare —Maynooth, County Kildare
- €15 an hour
- On call
- Remote
- No degree
- Communication skills
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OnCall Care Coordinator
Manor Homecare —Maynooth, County Kildare
It is the responsibility of the On call care coordinator to monitor roster queries on a daily basis vis phone and e-mail.
€15 an hour
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OnCall Care Coordinator

Manor Homecare -
Maynooth, County Kildare

Quick apply

Job details

€15 an hour

Qualifications

Communication skills

Full job description

Pay: €15.00ph

Job description:

Manor Homecare are seeking a OnCall Care Coordinator to join our team.

As a leading provider of Homecare support you will be joining a well known team with an excellent reputation in homecare.

This is an exciting opportunity for a confident on call care coordinator to continue to grow a well established homecare company, with the full support and guidance of our experienced team.

The role is fully remote and candidate must have previous experience.

General Duties

Reporting to the Care Co-Ordinator lead, Assistant Manager and Clinical lead
It is the responsibility of the On Call Care Coordinator to assist the Registered Manager to organise the day to day running of the service provision through the policies, training, supervision and guidance provided by the Company.
It is the responsibility of the On Call Care-Coordinator to support the Registered Manager in achieving the aims and objectives of the Company and achieving the level of quality in the service provided to Service Users in accordance with the Company’s Quality Assurance Policy.
To assist the Registered Manager in marketing the services provided by the Company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.
It is the responsibility of the On Call Care coordinators to support service users and healthcare workers by completing their rota to their preference in an appropriate and efficient way.
It is the responsibility of the On call care coordinator to monitor roster queries on a daily basis vis phone and e-mail
To ensure communication is prioritised between clients and other staff members
To treat clients and staff with respect and deal with concerns in a courteous manner

Duties and Responsibilities

To be responsible to the Registered Manager for the day-to-day service provision to the Service Users by producing detailed work schedules for Health Care Workers and providing both written and verbal instructions/guidance to them.
To be conversant with the HSE requirements and legislation governing the service. To learn new skills, further develop and refresh on existing skills in preparedness for the regulation of Domiciliary Care Services.
To be aware of the quality assurance policy of the Company in the provision of a quality service to the Service Users.
To always represent the Company in a professional manner, on the telephone, face to face or in written communication.
To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
To maintain confidentiality and carry out the Company’s Confidentiality Policy.
To report to Team lead for any issues regarding the legislative requirements concerning the services provided and the Staff providing them.
To report to the Registered Manager any financial issues that have an impact on the overall budget.
To acknowledge and be responsible for all staff and client concerns that come though whilst appropriately managing concerns to avoid further complaints
To maintain accurate records and document all correspondence on One Touch to clients and staff
To be at least two weeks ahead on rosters
To send out rosters from one touch weekly and to always notify clients and carers of any changes one the final roster is issued
To participate in weekly meetings with the Team lead and management meetings as required

INDH

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