Find Administrative officer Jobs in Newcastle, D

Customer Liaison Officer (CLO)
Greyhound Recycling —DUBLIN 22, County Dublin
- From €30,000 a year
- Full-time
- Work from home
Quick apply
10d
Administrative Assistant (Clerical Grade III)| Occupational Health/Social Work HX26076 Amended
Health Service Executive —South Dublin, County Dublin
5d
Administrative Officer Grade IV CMSJUN2601
Health Service Executive —South Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Office
2d
Grade V Officer: Research and Innovation Office Administrator
St James's Hospital —DUBLIN 8, County Dublin
- €52,758–€63,110 a year
- English
3d
PROJECT ESTATE OFFICER
Local Government Jobs Ireland —Dublin, County Dublin
- €58,474–€71,437 a year
5d
Executive Officer
Trinity College Dublin —Dublin, County Dublin
- €34,023–€52,232 a year
- Full-time
2d
Grade V Officer: Research and Innovation Office Administrator
St. James's Hospital —DUBLIN 8, County Dublin
- €52,758–€63,110 a year
- Full-time
- English
3d
Executive Officer, Resourcing
Trinity College Dublin —Dublin, County Dublin
- €34,023–€52,232 a year
- Full-time
Executive Assistant
Inizio —Dublin, County Dublin
- Microsoft Office
- Human resources
- Communication skills
Research Programme Officer x 2 (Specified Purpose up to 12 months)
Research Ireland —Dublin, County Dublin
- €52,546–€75,472 a year
- Overtime
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Life insurance
Quick apply
11d
Deputy Company Secretary - Voluntary Role
Irish Centre for European Law —Trinity College, County Dublin
- SharePoint
- Marketing
Quick apply
5d
Communications and Operations Officer
Trinity College Dublin —Dublin, County Dublin
- €47,374–€59,254 a year
- Full-time
1d
Rapid Responders Weekends - Homecare
Manor Homecare —Maynooth, County Kildare
- €20,800 a year
- Weekend availability
- No degree
- Communication skills
- Time management
- Free parking
- Employee assistance program
Quick apply
Resettlement Administrator
Peter McVerry Trust —Dublin, County Dublin
- €36,156 a year
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
- Employee assistance program
- Sick pay
Quick apply
Governance Officer
Community Creations —Dublin, County Dublin
- From €34,749 a year
- Hybrid work
- Google Suite
- Microsoft Excel
- Presentation skills
- Annual leave
Quick apply
Family Facilitator
StartBright Learning Centres —DUBLIN 22, County Dublin
- Full-time
- Childcare
- Data analysis skills
- No degree
Exhibitions and Collection Services Coordinator
National Gallery of Ireland —Dublin, County Dublin
- €38,419–€43,594 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- English
- Annual leave
- Employee discount
12d
Pharmacy Supplies Officer - Grade D
Beaumont Hospital —Dublin, County Dublin
- €36,649–€47,770 a year
- Overtime
- Management
- Leaving certificate
- No degree
3d
Programme Assistant Driver Lucan
Irish Wheelchair Association —Lucan, County Dublin
- €32,961–€36,691 a year
- Weekend availability
- No degree
- Annual leave
Quick apply
Administrative Assisatant Grade IV Peri Operative Directorate - Temporary
Tallaght University Hospital —Tallaght, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
11d

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Customer Liaison Officer (CLO)

Greyhound Recycling -
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
From €30,000 a year
10 days ago

Benefits

Bike to work scheme
Company pension
Work from home
On-site parking

Qualifications

Cold calling

Full job description

The Customer Liaison Officer is a frontline retention role created to directly reduce customer churn at Greyhound Recycling. The CLO acts as Greyhound’s eyes and ears in the field — visiting high-churn areas, engaging at-risk customers directly, distributing partner offer postcards, monitoring competitor activity, and feeding real-time intelligence back to the sales and retention teams.

This is not an administrative role. It is a commercially driven, target-bearing position with a direct impact on Greyhound’s monthly revenue line.

Salary: Competitve salary depending on experience

Key Responsibilities

Field-Based Customer Retention

· The CLO will spend the majority of their time in the field, visiting postcodes and streets with elevated churn rates. This is proactive, not reactive.

· Conduct regular field visits to high-churn postcodes: D24, K78, D6, D8, D17, D22, D12.

· Doorstep engagement with at-risk customers flagged on the PSI daily worklist.

· Respond to ghost churn signals — visit customers showing zero-contact cancellation behaviour before they lapse.

· Carry and distribute partner offer postcards (Yuno Energy, Vodafone) exclusively for current Greyhound customers.

· Handle objections on price, service, and competitor offers in real time — equipped with approved rebuttals and retention offers.

· Process on-the-spot retention saves — record in CRM same day.

New Build Site Visits & Business Win Follow-Up

When Greyhound wins a new commercial or residential development contract, the CLO is the first point of contact with new residents and site operators. This is a proactive acquisition and early-retention function.

· Visit new build sites within 2 weeks of Greyhound service going live.

· Meet with site management, building managers, and estate agents to confirm service arrangements.

· Introduce Greyhound’s service to new residents — welcome packs, collection schedules, contamination guidelines.

· Identify and flag any service or access issues before they generate complaints.

· Capture new resident contact details (opt-in) for onboarding communications.

· Build relationships with letting agents and landlords in new developments for ongoing referrals.

· Report back: any service gaps, access issues, or competitor presence on site.

Competitor Intelligence

· Monitor competitor door-to-door activity in real time.

· Record competitor pricing, offers, and sales tactics encountered in the field.

· Report any competitor campaigns targeting Greyhound postcodes — trigger immediate retention response.

· Document new competitor build contracts or tender wins.

· Feed intelligence to Sales Manager weekly — update the Competitor Pricing Report.

Aged Debt & Service Recovery

· Work from the aged debt worklist (5,083 flagged accounts) — engage customers with outstanding balances before they escalate to write-off.

· Negotiate and agree payment arrangements where appropriate — in conjunction with Finance.

· Visit customers with open service complaints that are at churn risk — deliver resolution in person.

· Escalate unresolved service issues directly to the relevant operations team.

Partner Offer Distribution

· Carry and distribute physical postcards at every doorstep visit.

· Explain partner offers clearly and compliantly — “current Greyhound customers only.”

· Record distribution per visit in daily log — capture uptake by area.

· Monthly report to Marketing on postcard uptake and offer redemption rates.

Reporting & KPI’s

· Maintain accurate daily CRM records and activity reporting, including customer visits, retention outcomes, customer interactions, service issues and promotional activity.

· Produce weekly performance reports summarising retention results, customer feedback, competitor activity, aged debt engagement, service escalations and emerging market trends.

· Prepare monthly management reports outlining performance against retention targets, revenue retained, competitor intelligence, customer engagement activity and recommendations for future focus areas.

· Monitor and analyse customer churn drivers, competitor activity and service trends, providing actionable insights to support retention and business performance.

· Achieve agreed retention, customer engagement and reporting KPIs while ensuring all reporting is completed accurately and within required deadlines.

· The CLO role is a target-bearing commercial position. Performance will be reviewed monthly against the following KPIs

Pay: From €30,000.00 per year

Benefits:

Bike to work scheme
Company pension
On-site parking
Work from home

Application question(s):

Are you legally entitled to work full time

in Ireland?

What is your notice period with your current employer?

Experience:

similar role: 1 year (preferred)

Work Location: On the road

Quick apply

Refine Your Search

administrative officer jobs in newcastle, d

Customer Liaison Officer (CLO)

Administrative Assistant (Clerical Grade III)| Occupational Health/Social Work HX26076 Amended

Administrative Officer Grade IV CMSJUN2601

Grade V Officer: Research and Innovation Office Administrator

PROJECT ESTATE OFFICER

Executive Officer

Grade V Officer: Research and Innovation Office Administrator

Executive Officer, Resourcing

Executive Assistant

Research Programme Officer x 2 (Specified Purpose up to 12 months)

Deputy Company Secretary - Voluntary Role

Communications and Operations Officer

Rapid Responders Weekends - Homecare

Resettlement Administrator

Governance Officer

Family Facilitator

Exhibitions and Collection Services Coordinator

Pharmacy Supplies Officer - Grade D

Programme Assistant Driver Lucan

Administrative Assisatant Grade IV Peri Operative Directorate - Temporary

I want to receive the latest job alerts for administrative officer in newcastle, d

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