Aftercare Advisor – JOB DESCRIPTION
About Us
Windsor Motors are Ireland’s Favourite Motor Group. Established in 1964 with 14 state-of-the-art locations nationwide, we employ over 350+ people and work with some of the world’s leading automotive brands. Having recently been recognised as one of Ireland's Best Managed Companies by Deloitte, it is our motivated and dedicated staff that lie at the core of our accomplishments. Through continued expansion across our group, we are now looking to recruit enthusiastic people who strive for excellence to join our team.
At Windsor we have been helping customers to buy and look after their cars for over 50 years. Whether you are looking for a new or used car, or need servicing or repairs for your current vehicle, you can trust us to give you the very best service.
Aftercare Advisor Job Purpose
To control and manage the front service counter. To resolve customers issues and communicate with the Aftercare manager. To act as a point of contact for customers requiring service work and to coordinate service activity with the aim of achieving customer satisfaction and after-sales objectives.
Reporting to the Aftercare Manager situated in our Drogheda Peugeot location.
About the role:
The Aftercare Advisor position is an integral role within the team, delivering front line, best-in-class service to Windsor Motor customers.
Responsibilities:
· To book in, by telephone or personally, vehicles for service and repair.
· To generate appropriate documentation relating to booking.
· To obtain customers signatures, address & contact number on all repair orders.
· To receive the vehicle from the customer and clarify issues relating to the service/repair.
· To agree cost and deadlines with the customer.
· To progress-chase the job through the workshop, obtaining authorisation during the progress.
· To re-negotiate on issues relating to deadlines and estimates.
· To generate invoices.
· To hand over the car to the customer and explain any issues relating to the work/ future work required.
· To order from the parts department any parts required for agreed future repairs.
· To progress- chase parts and to advise the customer accordingly of when the repairs can be carried out.
· To organise / co- ordinate internal servicing & bodywork.
· To collect monies for replacement vehicles and the checking of petrol levels on return of vehicle.
· To collect monies outstanding.
· To undertake quality control checks on the day to day running of the aftersales department.
· To process warranty when required.
· The job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.
Expectations:
You are a highly motivated and passionate individual striving to provide an exceptional service to both our customers.
· To achieve ‘hours sold’ targets in liaison with the workshop ensuring optimum utilisation.
· To achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
· To accurately follow dealership and manufacturer guidelines.
· To ensure high standard of housekeeping and compliance with Health and safety procedures.
· To actively contribute to departmental and inter-departmental team work and to be supportive of the overall company mission and relative initiatives.
· To maintain a high standard of presentation at all times.
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
Work Location: In person
