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Customer Service Representative
Unilin —Navan, County Meath
- Administrative experience
- Communication skills

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Customer Service Representative

Unilin -
Navan, County Meath

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Job details

Qualifications

Administrative experience
Communication skills
Order fulfillment

Full job description

Unlin Insulation (Navan) is currently recruiting for a Customer Service Representative. As a Customer Service Representative you will be required to complete all the tasks efficiently and to a high standard to ensure the best customer service to all our customers. #insulationUK

Job: Customer Service Representative

Reporting To: Customer Service Team Lead

Responsibilities: Complete all the tasks efficiently and to a high standard to ensure the Customer Service Function runs smoothly.

Key Attributes

Ability to multitask with strong attention to detail.
Excellent verbal, written and interpersonal communication skills.
Ability to work well under pressure and deliver to tight deadlines.
Team player who will work with others to achieve company goals.
Be self-motivated.
Excellent organisational, planning and administrative skills.
Excellent PC skills.

Key Tasks and Duties

Work within the ethos and standards of the company.
Handle inbound calls and e-mails into the Customer Service Department and respond with a high level of professionalism.
Issue all Order Fulfillment processes for all markets served by the Customer Service Department.
Complete final checking processes when creating customer orders & invoices.
Manage Proof of Deliveries & deal with customer returns and complaints.
Provide a high level of administrative support to the Customer Service Department.
Work with internal customers to ensure highest standard of service to our customer base.
Complete training in all aspects of the Customer Service Department to provide support as and when required to other departments.
Maintain up to date training within the department to support other functions as and when required.
Participation in 1:1 development and team meetings.
Producing daily and end-of-month reports where required.
Question and query anomalies and use initiative to improve the process and workflow.
Train on any company software deemed applicable for the role.
Maintain efficient office administration procedures.
Undertake any other tasks appropriate to the position, as requested by management.
Flexible working hours are required for this role to meet company needs.

What can you expect?

Unilin is a fast-growing, profitable and bustling group that is active internationally. Innovation is our driving force. Investing in people, technology and sustainable entrepreneurship is characteristic of our culture.

Unilin thrives thanks to a team of colleagues that pride themselves on professionalism and entrepreneurship.

In exchange for your expertise, creativity and dynamism, Unilin offers an attractive salary supplemented with fringe benefits, career opportunities, challenges abroad and a wide range of training options.

Who are we?

Unilin is a worldwide leader in interior design and construction materials. Our floors, panels, insulation solutions and technologies can be found in the homes and workplaces of millions of people and public spaces around the world.

Our team of 8600 passionate employees across 105 locations in multiple countries aims to improve people's quality of life by launching new innovations and constantly pushing boundaries. Our commitment to excellence and extensive know-how enable us to make beautiful, sustainable products of the highest quality. We are also proud to be a part of Mohawk Industries, the global market leader in flooring with a $11.6 billion turnover and 41,000 employees.

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