Reports to: Continuous Improvement Lead
Job Purpose: Support the day-to-day IT needs of the factory while assisting with continuous improvement, digitalisation, training and process standardisation projects
Responsibilities associated with this role include, but are not limited to:
Basic IT Tasks:
- Provide first-line support for IT-related issues within the factory environment
- Troubleshoot hardware, software, printer, scanner, mobile device and basis network issues
- Escalate complex issues to Group IT or external providers where required
- Support users with Microsoft 365, shared drives, factory systems and standard business applications
- Assist with routine IT checks, updates and maintenance activities in line with company procedures and Group IT guidance
- Support the development and testing of simple automation, reporting and data exchange improvements between existing factory systems
Continuous Improvement & Digitalisation Support:
- Support continuous improvement projects across production, operations, quality, engineering and training
- Assist with process mapping, data collection, problem solving and action tracking
- Help identify opportunities to reduce manual administration, improve information flow and standardise ways of working
- Support the development of simple digital tools, forms, trackers, reports and dashboards
- Assist with the rollout of factory improvement projects, ensuring users are trained and supported
Operational Training:
- Assist in operational training sessions for new starters, providing guidance and support as needed to facilitate smooth onboarding processes
IT Asset Management:
- Maintain an accurate inventory of all IT assets, including hardware, software licenses, and peripherals
- Track the procurement, deployment, and retirement of IT assets according to established procedures and budgetary constraints
- Conduct periodic audits to verify the physical location and condition of IT assets, reconciling discrepancies as necessary
- Support the development and testing of simple automation, reporting and data exchange improvements between existing factory systems
- Professional development is encouraged to support career growth and progression
Qualifications/ Skills/ Experience:
Essential:
- Demonstrated proficiency in basic IT tasks including hardware and software troubleshooting, and system maintenance. Ideally 1 year experience in IT environment
- Strong organisational skills with the ability to prioritise tasks, manage time effectively, and handle multiple responsibilities simultaneously
- Show initiative and self-motivation
- Demonstrate a strong aptitude for problem-solving
- Excellent verbal and written communication skills, with the ability to effectively convey technical information and collaborate with cross-functional teams
- Proven ability to identify, analyse, and resolve IT-related issues in a timely and efficient manner, minimising disruption to operations
Desirable:
- Experience in a manufacturing, food production or regulated environment
- Familiarity with continuous improvement tools such as 5S, Lean, root cause analysis, standard work or process mapping
- Experience with SharePoint, Power Apps, Power BI, Excel reporting or similar digital tools
- Experience creating training materials, SOP’s videos or presentations
- Knowledge of IT asset management, inventory control or software licence tracking
- Understanding of basic IT security practices
- Experience supporting system rollouts, user training or change management
- Recognition of Prior Learning (RPL) may be considered, based on relevant experience, training, or voluntary work
Pay: €35,500.00 per year
Benefits:
- Bike to work scheme
- Employee assistance program
- On-site parking
Application question(s):
- Do you have experience providing first-line IT support to end users?
- What Microsoft applications and systems have you used regularly?
- Have you been involved in any process improvement or continuous improvement projects?
- Are you comfortable providing hands-on support on a factory floor, including troubleshooting PCs, printers, scanners, tablets, and user issues?
Work Location: In person
