Find warranty manager Jobs in midleton, c

Aftersales Manager
Johnson & Perrott Motor Group —Cork, County Cork
- Full-time
- Customer service
- English
- Organisational skills
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Workshop Controller
Kearys —Cork, County Cork
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
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Aftersales Manager

Johnson & Perrott Motor Group
Cork, County Cork

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
English
Organisational skills
Leadership
Communication skills
B Driving Licence

Full job description

Location: Mahonpoint,Cork
Type: Full Time, Permanent
About Us

At Johnson & Perrott Motor Group, we are one of Ireland’s leading motor groups, driven by our values of caring, commitment, and integrity. With a strong legacy and a forward-thinking approach, we pride ourselves on delivering exceptional customer experiences while fostering an environment where our team can thrive.

Your Role

This is a key leadership position, where you will work closely with our Dealer Principal to drive the operational and financial success of our multi-franchise Parts and Service departments while ensuring outstanding customer experiences.

Key Responsibilities

Team Leadership: Support and guide the Aftersales team and department managers to achieve performance and customer service goals.

Team Development: Lead, mentor, and develop the Aftersales team, fostering a culture of high performance and continuous improvement.

Customer Journey Management: Ensure the highest levels of customer satisfaction and retention.

Health & Safety: Implement and oversee safety policies, ensuring a secure environment for staff and customers.

Operational Excellence: Oversee the daily operations of the Parts and Service departments, ensuring efficiency and productivity.

Financial Performance: Manage budgets, control costs, and drive profitability within the Aftersales department.

Compliance & Standards: Ensure full compliance with franchise and manufacturer standards, warranty processes, and company policies.

What We’re Looking For

Prior Experience: At least 3 years’ experience as a Service Manager or Aftersales Manager in a Motor Dealership is a significant advantage.

Leadership: Strong Leadership and team development experience.

Customer Service Excellence: Proven experience in delivering exceptional service to front-line customers.

Communication Skills: Strong interpersonal, written, and spoken English communication skills.

Organisational Skills: Ability to prioritise tasks, multitask, and manage time effectively, especially during peak periods.

Technical Knowledge: Familiarity with CDK/ Keyloop is required.

Licenses: A valid B Driving Licence.

Work Location: In person

Quick apply

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