Effective management of Quality Team
NPD Focused
- Review of line trial samples
- Review of any new Capex or layouts with Process Technologist to ensure customer and legislative requirements are considered.
- Launches – Review of recipe before launch, HACCP review pre-launch, completion of QA sheets required for launch, integral member of launch team, Post launch review.
- Ensure customer audits, requirements and procedures are reviewed in relation to any NPD Project or New Process Development.
Ongoing Plant Focused
- Ensure BRC Grade AA+ is maintained - To achieve the daily standards set out by the BRC global standard for food safety and to meet all customer codes of practice and technical standards.
- Compliance to required customer and third-party audit requirements.
- Management of competent authority requirements
- Compliance to customer specifications, standards and policies - Ensure in-house processes and procedures guarantee that product is produced to customer specification. Ensure all customer feedback and complaints are addressed and that this is communicated on a weekly basis to the plant with trend analysis and improvement plans.
- QMS management - Ensure QMS is reviewed and updated to the required frequency but at least annually, ensure that the QMS is reflective of all legislative, process and customer requirements.
- HACCP Management - Ensure the Food Safety HACCP plan is reviewed at least quarterly and prior to any legislative changes, product launches or equipment /process flow changes. Iit must be adhered to at all times within the entire plant therefore ensuring safe product is released every time. There should be no product recalls or withdrawals.
- Customer complaint analysis and 10% reduction in complaints year on year - The production of quality products is essential to the retention of customer loyalty and future profitability. Need to ensure in-house processes and procedures guarantee that product is produced to specification, that complaints are trended each week and communicated to the operations team, a robust multifunctional complaint reduction team plan is required with regular feedback and update on actions.
- Quality culture uplift and training with teams – GMP target of 95% in all areas currently. Need to work with production to ensure improvements and actions are addressed in a timely manner.
- Hygiene management - Responsible for ensuring that the Cleaning and hygiene control of the production plant are to the required standards and that appropriate validation and verification are in place.
- Product recall management and communication.
- Cost reduction and value analysis.
- Enforcement of defined quality objectives and communication of these objectives to the site Production teams.
- Management of 3 year site technical plans
- Ongoing monitoring of site technical KPIs and focus on improvement action plans
Customer Focused:
- Quality Panels – attend customer quality panels and ensure all required information and KPI documentation is provided as required.
- Policy and code of practice discussions, gap analysis and close out to ensure compliance
- Drive quality agenda & improvements with retailers
HR
Management of quality supervisors, systems coordinator and quality technicians
- Product rejections vs. right first time
- Consumable /hygiene spend
- Function budget e.g. expenses, training costs, equipment spend
- HR metrics e.g. Absenteeism, 48/11 hour rule, employee relations
H&S metrics e.g. accidents days lost
