Find Ireland civil service Jobs in Letterkenny County Donegal

Customer Service Specialist
Prudential —Letterkenny, County Donegal
- Full-time
- Customer service
- In-person
- AI
- Annual leave
Customer Service Specialist (3pm-11pm) | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Customer service
- In-person
- AI
- Annual leave
Cogito Administrator
Optum —Letterkenny, County Donegal
- Full-time
- Computer Science
- Java
- SQL
Epic Client Systems Administrator (ECSA)
Optum —Letterkenny, County Donegal
- Full-time
- Windows
- No degree
- Scripting
Risk Management Analyst | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Analysis skills
- Project management
- No degree
- Annual leave
Risk Management Analyst | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Analysis skills
- Project management
- No degree
- Annual leave
Associate, Global Business Support | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
Associate, Global Business Support | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
Investment Operations Analyst | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
10d
Lead Analyst - Asset Management & CMDB Governance
PGIM —Letterkenny, County Donegal
- Full-time
- Analysis skills
- Annual leave
7d
Senior Underwriting Consultant
Optum —Letterkenny, County Donegal
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Epic Database and Operational Administration
Optum —Letterkenny, County Donegal
- Full-time
- Azure
- Oracle
- Computer Science
Associate, Business Systems Analyst | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Excel
- Oracle
- SQL
- Annual leave
Total Rewards & Compensation Manager | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Human Resources Manager - Operations | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Human resources
Total Rewards & Compensation Manager | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Manager, Third Party Risk Management | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Excel
- Project management
- Presentation skills
- Annual leave
Lead Analyst - Asset Management & CMDB Governance
Prudential —Letterkenny, County Donegal
- Full-time
- Analysis skills
- Annual leave
8d
Associate, Business Systems Analyst | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Microsoft Excel
- Oracle
- SQL
- Annual leave
Analyst, Investment Operations | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle

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Customer Service Specialist

Prudential -
Letterkenny, County Donegal

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

Customer service
AI
Communication skills

Full job description

This role will work US hours covering 3pm - 11pm (Local time) based in Letterkenny. This will be a hybrid role with expectation of being on-site 1 day a week.

Come join us in our state of the art office in Letterkenny as we are expanding. You will have an opportunity to join your new customer support colleagues in September 2026.

What you will do

The GCC Ireland Digital Solutions Specialist (Customer Support Specialist) is a digitally fluent, customer-obsessed problem solver who delivers exceptional service experiences across multiple channels—voice, chat, email, and text. This role is designed to accelerate the transition from traditional phone-based service to modern, tech-enabled solutions, supporting registered customers and driving digital adoption. Specialists resolve navigation challenges, implement feedback loops for continuous improvement, and collaborate across teams to optimize the customer journey. 12 week classroom and on the job training will be provided.

Start Date: 28th September

Please note this role has a training of 12 weeks until 14th December.

Key Responsibilities

Resolve customer inquiries across inbound/outbound calls, chat, and digital platforms, focusing on first-contact resolution and digital containment.
Educate and guide customers on self-service tools and digital solutions, promoting digital adoption and reducing reliance on phone support.
Identify and escalate friction points in the customer journey and provide actionable feedback to leadership.
Use data insights to recommend and implement service improvements, leveraging AI and business intelligence tools.
Support process improvement initiatives and participate in continuous feedback loops with team leads and UX Designers.
Meet operational metrics and service level goals, proactively identifying opportunities for improvement.
Participate in scheduled outbound calls for customer education and follow-up, supporting high-volume customers and digital engagement campaigns.
May provide basic peer-to-peer training when onboarding new employees.

Required Skills & Knowledge

Digital Fluency: Proficient with CRM systems, AI tools, and digital platforms.
Data Literacy: Ability to interpret and use data to drive service improvements.
Adaptability: Quick to learn and apply new tools, technologies, and workflows.
Communication Excellence: Strong verbal and written communication; empathetic and active listener.
Problem-Solving Mindset: Passionate about resolving issues and helping customers.
Continuous Improvement Drive: Always seeking ways to optimize tools, processes, and outcomes.
Outcome-Oriented Thinking: Focused on measurable impact—containment, satisfaction, efficiency.
Product Knowledge: Proficiency in multiple products and services.

Success Metrics

Meet Customer Experience Goals
First Contact Resolution (FCR) 83%
Rep Satisfaction 78%
Ease of Doing Business (EODB) 70%
Goals Subject to change.

Digital Adoption & Containment Rates
Reduction in Repeat Contacts and Call Volumes
Implementation and effectiveness of improvement initiatives
Recommendations for improvements and identification of trends

Qualifications

Typically requires previous customer service experience, preferably in a digital or omni-channel environment.
Advanced understanding of support discipline and operational processes.
Experience with digital service tools and platforms preferred.

PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
Annual Leave : 23 days, increasing with service.
Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
Annual Bonus Programme & Shop LK Vouchers: Along with an annual bonus employees are rewarded with Shop LK vouchers which are paid tax free.
Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.
Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

Apply Now

Refine Your Search

ireland civil service jobs in letterkenny county donegal

Customer Service Specialist

Customer Service Specialist (3pm-11pm) | PGIM Ireland

Cogito Administrator

Epic Client Systems Administrator (ECSA)

Risk Management Analyst | PGIM Ireland

Risk Management Analyst | PGIM Ireland

Associate, Global Business Support | PGIM Ireland

Associate, Global Business Support | PGIM Ireland

Investment Operations Analyst | PGIM Ireland

Lead Analyst - Asset Management & CMDB Governance

Senior Underwriting Consultant

Epic Database and Operational Administration

Associate, Business Systems Analyst | PGIM Ireland

Total Rewards & Compensation Manager | PGIM Ireland

Human Resources Manager - Operations | PGIM Ireland

Total Rewards & Compensation Manager | PGIM Ireland

Manager, Third Party Risk Management | PGIM Ireland

Lead Analyst - Asset Management & CMDB Governance

Associate, Business Systems Analyst | PGIM Ireland

Analyst, Investment Operations | PGIM Ireland

I want to receive the latest job alerts for ireland civil service in letterkenny county donegal

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