Major Incident Manager ,Assistant Vice President
State Street —Kilkenny, County Kilkenny
- Weekend availability
- Computer Science
- Windows
- Master's degree
Agricultural Sales Manager Kilkenny
Tangerine Agriculture —Kilkenny, County Kilkenny
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Business Development Manager
Briggs Equipment —Kilkenny, County Kilkenny
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
14d
Procurement, Logistics & Facilities Manager
Gaeltec Utilities —Kilkenny, County Kilkenny
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Senior Project Manager
Lawler Consulting —Kilkenny, County Kilkenny
- Full-time
- Management
- Supervising experience
Quick apply
Digital Marketing Executive
Elements Marketing & Communications LTD —Kilkenny, County Kilkenny
- €35,000–€40,000 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- No degree
- Annual leave
Quick apply
Recruitment Specialist
Gaeltec Utilities —Kilkenny, County Kilkenny
- Full-time
- Bachelor's degree
- Human resources
- Recruiting
- Employee assistance program
Person In Charge (PIC) - Social Services Manager
TENDER HEALTHCARE SERVICES —Crettyard, County Kilkenny
- €44,616–€46,644 a year
- Full-time
- Management
- English
- No degree
Quick apply
Senior Industrial Electrician
Noreside Engineering Group —Kilkenny, County Kilkenny
- €20.68–€38.00 an hour
- Weekend availability
- No degree
- Manufacturing
- Communication skills
Quick apply
Customer Support Specialist with French
Planet —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Hospitality
- English
- IT
Care Assistant (Castlecomer)
SOS Kilkenny —Castlecomer, County Kilkenny
- €34,536–€47,954 a year
- Weekend availability
- No degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Social Care Worker & Care Assistant Residential
SOS Kilkenny —Kilkenny, County Kilkenny
- €34,536–€51,495 a year
- Part-time
- No degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Senior Physiotherapist - UPMC Aut Even
UPMC —Kilkenny, County Kilkenny
- €62,823.42–€74,757.99 a year
- Master's degree
- Clinic
- Bachelor's degree
- Annual leave

More jobs to discover

Find similar jobs that you might be interested in.

Agricultural Sales Manager Kilkenny
Tangerine Agriculture —Kilkenny, County Kilkenny
Higher education in agriculture or equivalent practical experience. As an ASM, you’ll be at the forefront of our sales operations, managing your own territory,…
Equine College Teacher
Teagasc —Piltown, County Kilkenny
With approximately 50 horses available for practical training, students gain extensive hands-on experience in horse care and management, the handling of young…
€42,496–€80,414 a year
13d

I want to receive the latest job alerts for field manager in kilkenny, kk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

field manager jobs near kilkenny, kk

Social Worker jobs in Kilkenny, County Kilkenny

Care Assistant jobs in Castlecomer, County Kilkenny

Procurement Manager jobs in Kilkenny, County Kilkenny

Social Care jobs in Maynooth, County Kildare

Social Work jobs in Limerick, County Limerick

Social Worker jobs in Cavan, County Cavan

Social Care Worker jobs in Portarlington, County Laois

Social Worker jobs in Hospital, County Limerick

Social Worker jobs in Lusk, County Dublin

Social Worker jobs in Limerick, County Limerick

Digital Marketing Executive jobs in Finglas, County Dublin

Digital Marketing Executive jobs in Malahide, County Dublin

Digital Marketing Executive jobs in Dublin City University, County Dublin

Marketing Marketing jobs in County Kerry

Social Media Executive jobs in Dublin, County Dublin

Digital Customer Experience Specialist jobs in Dublin, County Dublin

Qc Specialist jobs in Dublin, County Dublin

Training Specialist jobs in Dublin, County Dublin

Assistant Store Manager jobs in County Dublin

Assistant Vice President jobs in Dublin, County Dublin

Major Incident Manager ,Assistant Vice President

State Street -
Kilkenny, County Kilkenny

Apply Now

Job details

Full-time

Qualifications

Computer Science
BMC Remedy
Windows
Master's degree
Bachelor's degree
ServiceNow
Middleware
Leadership
Communication skills
Information Technology

Full job description

The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity. This role is accountable for managing major IT incidents, driving rapid resolution to minimize business impact, and overseeing critical incident response processes across complex environments. The AVP orchestrates 24/7 technical bridge operations, enforces governance for high-impact events and weekend changes, and conducts proactive health checks to maintain operational readiness. By establishing IT Service Management (ITSM) best practices, leveraging advanced ITSM tools, and leading cross-functional teams during high-pressure situations, the AVP strengthens operational resilience, safeguards service integrity, and ensures timely remediation of issues. Weekend shift availability is essential as part of scheduled coverage.

What you will be responsible for

Major Incident Management

Provide strategic oversight of critical IT disruptions.

Drive rapid service restoration and minimize client impact.

Prioritize reduction of Mean Time to Restore Service (MTRS) to uphold operational resilience.

24/7 Technical Bridge – Non-Major Incident Resolution

Lead continuous global support for lower-tier IT issues.

Enable proactive resolution through real-time coordination and cross-functional engagement.

Enhance system stability and reduce recurrence of incidents.

Daily Operational Health Check

Conduct structured tri-daily reviews (Mon–Fri) with Application and Infrastructure teams.

Assess system health, identify emerging risks, and ensure operational readiness across the enterprise.

Event & Hypercare Management

Govern high-impact IT events end-to-end, including milestone tracking and escalation protocols.

Monitor real-time performance during critical periods to ensure seamless execution and stability.

Maintain integrated communication channels for effective stakeholder engagement.

Weekend Change Governance

Oversee weekend deployments with a focus on risk mitigation and operational stability.

Provide structured governance and coordination to safeguard service integrity during high-change windows.

Skills & Competencies

Comprehensive Technical Acumen: Broad understanding of infrastructure and application domains, including Network, Security, Open Systems, Mainframe, Storage, Database, Middleware, Cloud, End User Computing, and Enterprise Applications.

Adaptive Leadership: Ability to quickly learn and integrate emerging technologies and evolving operational procedures to drive innovation and resilience.

Executive Communication: Exceptional written, verbal, and presentation skills with the ability to convey complex technical issues in clear, actionable terms to diverse stakeholders, including senior leadership.

Strategic Insight: Proven capability to distill and articulate key findings, risks, and recommendations succinctly for decision-making at all organizational levels.

Global Collaboration: Skilled in coordinating and influencing multidisciplinary, multicultural teams across regions to achieve unified outcomes under tight timelines.

Analytical Excellence: Strong problem-solving and critical-thinking skills to navigate complex challenges and deliver rapid, effective solutions.

Composure Under Pressure: Demonstrated ability to lead calmly and decisively during high-stakes incidents, fostering trust and collaboration across teams.

Education:

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s degree preferred).

ITIL Certification (Intermediate or Expert level) strongly recommended.

Preferred Qualifications:

5+ years of experience in IT Service Management (ITSM) with a focus on Major Incident Management and Command Centre operations.

Proven leadership in managing large-scale, high-pressure IT environments with global reach.

Expertise in ITSM tools (e.g., ServiceNow, Remedy) and incident response frameworks.

Strong understanding of infrastructure, application architecture, and enterprise systems.

Exceptional communication and stakeholder management skills for executive-level engagement.

Ability to make rapid, data-driven decisions under critical time constraints.

Availability for weekend and on-call coverage as part of operational governance.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Apply Now

Refine Your Search

field manager jobs in kilkenny, kk

Major Incident Manager ,Assistant Vice President

Agricultural Sales Manager Kilkenny

Business Development Manager

Procurement, Logistics & Facilities Manager

Senior Project Manager

Digital Marketing Executive

Recruitment Specialist

Person In Charge (PIC) - Social Services Manager

Senior Industrial Electrician

Customer Support Specialist with French

Care Assistant (Castlecomer)

Social Care Worker & Care Assistant Residential

Senior Physiotherapist - UPMC Aut Even

More jobs to discover

I want to receive the latest job alerts for field manager in kilkenny, kk

Related Searches

Explore jobs in more locations

About State Street

Jobseeker tools

Employer Tools

Browse

Stay Connected