Find It support analyst Jobs in Kildare, Ke

IT Support Analyst
BAM Civil —Kildare, County Kildare
- Azure
- Software troubleshooting
- Windows
- Annual leave
1d
POS Specialist
Lidon Group —Monasterevin, County Kildare
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Finance Analyst
BAM Civil —Kildare, County Kildare
- Microsoft Excel
- ERP systems
- Accounting
- Annual leave
Senior Business Analyst
Nua Healthcare —Naas, County Kildare
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Employee assistance program
Quick apply
6d

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IT Support Analyst
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ITIL foundation qualification or good sound knowledge. Supporting projects regional office and site print solutions. Experienced in Windows 10 and 11.
1d

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IT Support Analyst

BAM Civil -
Kildare, County Kildare

Apply Now

Job details

Permanent
1 day ago

Benefits

Private dental insurance
Annual leave

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
LAN
Windows
Microsoft Office
REST
WAN
Organisational skills
ServiceNow
IT
Active Directory
Time management
VPN

Full job description

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

About the role

What if your next job wasn’t just another job?
What if it brought more purpose, more growth, more balance – and more time for what really matters? BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM UK & Ireland are seeking an IT Support Analyst to join our IT Services team to support the ever-growing needs of our business.

This is a full time position based in our Kill head office.

Making Possible

Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising our ITSM solution, ServiceNow.
Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs.
Maintain a high standard of customer service to deliver this support to our business.
Create, log, update, prioritise and resolve incidents or service requests.
Support and collaborate with colleagues, sharing workload and knowledge.
Work with the rest of IT Services on improvements to the services we provide.
Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices.
Your technical responsibilities will include providing 2nd line support in areas such as:
Office 365 administration and troubleshooting including MFA
Installation and diagnosis of company-approved software.
Supporting projects regional office and site print solutions.
Investigation and triage of network faults; notify Infrastructure when required.
Hardware & Software troubleshooting
Triage incidents and reassign them via agreed escalation paths as required.
Supporting JVs that are utilising BAM UK& I services.
Building laptops using Autopilot.
Previous ITSM experience.
Strong network fundamentals including VPN troubleshooting.
Azure Entra ID/Active Directory Administration.

What’s in it for you?

Opportunities! Opportunities to work with a great team on some of Irelands largest, dynamic and most exciting construction, civil and FM projects. Opportunity to develop your skills to the highest industry standards at one of the country's largest construction firms.
We are committed to our employees and offer strong competitive salaries along with great benefits.

8% pension contribution.
Private Health Insurance.
Dental Plan.
26 days annual leave, incremental with years service.
2 Wellbeing days annually.
Paid maternity & paternity leave.
Learning & Development opportunities - internal progression is encouraged and fostered.
Company vehicles (role dependent).
.....and many more great perks.

What do you bring to the role?

ITIL foundation qualification or good sound knowledge.
Experienced in Windows 10 and 11.
Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions.
Office 365 experience would be beneficial.
Understanding of VPN, WAN and LAN plus diagnosing faults.
Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system.
Highly motivated with a flexible approach.
A willingness to continually develop levels of knowledge.
Ability to support staff at different levels of ICT knowledge and experience.
Excellent time management and organisational skills with the ability to achieve results.
Full Driving license.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to let us know.

Click the link to apply and Join us in making possible.

#ie

Please note, CV's will not be accepted directly by email

Apply Now

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it support analyst jobs in kildare, ke

IT Support Analyst

POS Specialist

Finance Analyst

Senior Business Analyst

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