Find Customer service specialist Jobs in Kildare, Ke

Customer Service Specialist
DSV —Naas, County Kildare
- €38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Customer Service Agent - Newbridge Co. Kildare
Murphy Home —Newbridge, County Kildare
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
2d
Banking. Insurance and Customer Service Associate
Sutherland —Red Hills, County Kildare
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance

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Customer Service Specialist

DSV -
Naas, County Kildare

Apply Now

Job details

Full-time
€38,000 a year

Benefits

Bike to work scheme
Annual leave
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
IT
Freight
Communication skills

Full job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 116009
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Customer Service Specialist
Naas
09.00-17.30, 39 hours per week
€38.000 per annum

To deliver excellent customer service by managing freight forwarding activities from booking through to final delivery, ensuring accuracy, timeliness, and adherence to customer commitments. The role coordinates closely with customers, internal teams, and overseas offices to monitor shipments, resolve issues, and maintain effective communication throughout the process. It also ensures accurate invoicing, cost management, KPI tracking, and administrative support to drive operational efficiency and continuous improvement.

What will you be doing?

Provide timely and effective communication with customers and internal departments via email and telephone
Accurately receive and enter bookings into the company’s TMS
Ensure all consignments are promptly directed to the appropriate department
Liaise with operations teams and overseas offices to ensure customer commitments are met
Monitor shipments to ensure deliveries are completed within agreed timelines
Proactively resolve issues with customers and colleagues as they arise
Produce accurate and timely invoicing
Input costs into the company’s internal systems
Provide Proof of Delivery (POD) documentation as required
Prepare and submit quotations in line with current procedures
Create and maintain KPIs using company systems and Microsoft Excel
Complete non-conformance reporting when required
Support day-to-day administrative activities
Monitor volume trends and escalate any significant changes to management

About You

Customer-focused, with a strong commitment to delivering excellent service
Positive and resilient, with the ability to prioritise and work under pressure
Reliable, organised, and able to multitask effectively with strong problem-solving skills
High attention to detail, with strong accuracy and numeracy skills
Proficient in IT systems, including Microsoft Word, Excel, and Outlook (experience with Cargolink/Webcost advantageous)
Strong verbal and written communication skills, with a professional and courteous telephone manner
Experience in a freight forwarding environment with a solid understanding of the transport industry

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

Apply Now

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customer service specialist jobs in kildare, ke

Customer Service Specialist

Customer Service Agent - Newbridge Co. Kildare

Banking. Insurance and Customer Service Associate

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