Employee Relations Manager
LIVE
What you will do
The Employee Relations Manager is responsible for conducting HR investigations and providing practical guidance and support to managers and employees across assigned countries within the EMEA region.
In their investigator role, they conduct thorough, impartial, and timely investigations into potential breaches of HR policies, including allegations of harassment, discrimination, retaliation, misconduct, or other inappropriate behaviour involving employees across assigned countries within the EMEA region.
They also act as a trusted adviser to leaders on a broad range of employee relations matters, including performance management, probation, behaviour and capability issues, disciplinary and grievance cases, workplace adjustments / accommodations, and conflict resolution. They provide practical advice and coaching to people leaders on the fair and consistent application of policies and procedures, enabling them to manage employee issues confidently and appropriately.
The Employee Relations Manager reports to the Regional Employee Relations Lead. Employee Relations is a specialised HR function that partners closely with people leaders, Compliance, Legal (both in-house and external), and HR stakeholders to protect Amgen’s values, support the fair, consistent and compliant management of sensitive workplace matters in line with Amgen’s culture of respect and integrity.
The responsibilities of the role will include:
Conduct thorough, timely and impartial HR investigations across assigned countries within the EMEA region, involving employees at all levels of the organisation. Maintain confidentiality and sensitivity to all issues, ensuring investigations are objective and respectful.
Prepare professional, well-documented investigation records, including investigation plans, interview notes, and summaries.
Present investigation findings to HR colleagues, Legal partners, and business leaders clearly, concisely, and objectively.
Develop and maintain strong relationships with key partners across assigned countries within the EMEA region.
Provide people leaders with expert advice and practical guidance on employee relations matters, including performance management, probation, behavioural concerns, disciplinary and grievance issues, and conflict resolution.
Partner with local HR Business Partners to provide counsel on complex employee relations issues and ensure consistency across countries.
Where appropriate, participate in formal performance, disciplinary or termination discussions with employees and people leaders.
Promote a positive and productive working environment by responding to employee concerns, addressing issues proactively, and advising leadership on best practices.
Manage assigned employee relations cases from intake to closure, recording case activity accurately within Amgen’s case management systems, ensuring data integrity and contributing to regional reporting and insights.
Support the Employee Relations Regional Lead with the implementation of the regional Employee Relations Centre of Excellence (COE) model across assigned countries within the EMEA region, contributing to the alignment and standardisation of ER processes and the continuous improvement of practices across the region.
Collaborate with relevant HR, Compliance and Learning and Development partners to design and deliver training on employee relations matters, key HR policies and procedures, and channels for raising workplace concerns, including Speak Up.
Use ER case data and insights to identify emerging trends, risks, and opportunities to strengthen workplace culture and manager capability.
WIN
What we expect of you
Minimum requirements
At least five years’ practical experience managing complex Employee Relations casework, including direct experience conducting workplace investigations and advising managers on sensitive workplace matters.
Strong understanding of European employment laws and related HR practices, with awareness of employment frameworks across assigned countries within the EMEA region.
Excellent written and verbal communication and presentation skills.
Proven ability to interpret and apply company policy, investigation procedures, and regulatory requirements fairly and consistently.
Fluency in English, both written and spoken, is required.
Preferred requirements
Bachelor’s degree or equivalent qualification in Human Resources, Employment Law, Business or a related field is desirable.
Experience of engaging with works councils, unions, and other employee representative bodies.
Strong analytical, problem-solving, collaboration, and project-management skills.
Ability to manage multiple cases and projects, and to prioritise effectively while maintaining attention to detail.
Capacity to identify potential HR, Compliance, or Legal risks within complex casework and escalate appropriately.
Skilled at managing difficult conversations and conducting objective, non-confrontational interviews, while handling sensitive matters with fairness, empathy, and professionalism, and demonstrating resilience and composure under pressure.
Demonstrated ability to exercise sound judgement, operate independently, and maintain confidentiality.
Ability to influence and coach people leaders to build capability and manage employee issues effectively.
Experience working across different countries and cultures, preferably within a regional or multinational environment, with a commitment to understanding local employment practices and cultural norms.
Demonstrated change agility and experience supporting process improvement or COE standardisation initiatives.
Additional language fluency, including French, German, Arabic, Spanish or Italian, is desirable.
THRIVE
What you can expect of us
As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
