Find Service desk agent Jobs in Ireland

Customer Service Agent – Fleet Operations Contact Centre
ACETECH —Tullamore, County Offaly
- €34,500 a year
- 12 hour shift
- In-person
- Annual leave
Quick apply
Reservations Agent
Lough Eske Castle Hotel —Donegal, County Donegal
- Weekend availability
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Front Desk Hospitality Agent
Sonder Holdings —Dublin, County Dublin
- Weekend availability
- English
- Continuous improvement
- Restaurant experience
Front Desk Receptionist
Park Hotel Kenmare —Kenmare, County Kerry
- Weekend availability
- Hospitality
- Hotel
- No degree
Quick apply
Front Office Agent
The Grace Westport Estate —Westport, County Mayo
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Executive Assistant
Intercom —Dublin, County Dublin
- Hybrid work
- Administrative experience
- AI
- Leadership
- Annual leave
- Work from home
Business Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Customer Success Manager, Scale
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Fleet Operations Contact Centre – Shift Team Lead
ACETECH —Tullamore, County Offaly
- €38,000–€39,500 a year
- 12 hour shift
- Customer service
- In-person
- Annual leave
Quick apply
Account Bank Payments Specialist
Citi —Dublin, County Dublin
- €35,950 a year
- Full-time
- Hybrid work
- English
- No degree
- Organisational skills
18h
Account Executive, MidMarket
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business
- Communication skills
- Annual leave
- Work from home
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
Workplace Experience Ambassador Team Lead
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Guest Relation Agent
The g Hotel & Spa —Galway, County Galway
- Part-time
- Customer service
- Hotel
- No degree
Quick apply
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Front Office Manager
Diamond Coast Hotel —Enniscrone, County Sligo
- €38,000–€40,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Continuous improvement
Quick apply
5d
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Customs Brokerage Agent
Expeditors —Shannon, County Clare
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Employee stock purchase plan
- Annual leave
Quick apply

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Customer Service Agent – Fleet Operations Contact Centre

ACETECH -
Tullamore, County Offaly

Quick apply

Job details

Full-time
€34,500 a year

Benefits

Annual leave

Qualifications

Jira
Technical support

Full job description

About Acetech

Acetech is an indigenous Irish company providing technology, fleet management and monitored services for emergency services worldwide. Our control panels, applications and services help customers track, manage and maintain their vehicles and equipment so they remain safe, available and ready to respond.

Our solutions support organisations that cannot afford for their vehicles to be off the road when it matters most.

About the role

This role sits in our Fleet Operations Contact Centre in Tullamore. Self describes as "the emergency service for the Emergency Services", the team’s purpose is simple and important: to keep customer vehicles available by managing technical issues and maintenance tasks from first report through to completion.

This is not a usual contact centre environment. Our work is not about selling products handling complaints, routine account queries or billing disputes. It is about supporting Emergency Service fleets when something has gone wrong.

When our clients contact us by phone or email it is because there is a problem affecting vehicle or equipment availability. They are looking for us to triage the issue, arrange the appropriate corrective action and help them get back to work as quickly as possible. Your role is to take ownership of that request; coordinate the repair activity and make sure everything is properly recorded and that they are kept informed.

Core responsibilities

Receive incoming calls and emails about vehicle or equipment issues.
Log each case clearly and accurately, capturing all relevant technical and operational details.
Allocate work to the appropriate repair or service provider in line with agreed workflows.
Monitor case progress, follow up on outstanding actions and make sure repair work is completed within agreed timeframes.
Update systems with full details of the fault, actions taken and invoices, so that asset history and fleet information are complete.
Use JIRA and other internal tools to communicate and coordinate work, ensuring that all activity is tracked through the ticket rather than informal side channels.
Provide clear, professional updates to customer contacts and internal teams, focused on what is happening, what will happen next and when the asset is expected to return to service.

Working pattern and location

77 hours per fortnight.
12‑hour shifts on a 4‑on/4‑off rotation, covering days and nights, including weekends and public holidays.
Office‑based in Tullamore, Co. Offaly. This role is not set up for remote working.

Salary and benefits

Starting salary: €34,500, inclusive of the 22% shift allowance.
5% employer pension contribution.
Death‑in‑service benefit.
Health insurance.
Permanent contract with 176 hours annual leave and other standard company benefits.
Structured training in Acetech systems, fleet operations processes and incident handling.

Profile and experience

We are seeking candidates with solid experience in customer operations, technical support or service coordination roles, who are comfortable taking responsibility for their own workload and managing cases end‑to‑end.

The role is suited to someone who:

Has worked in a customer service, contact centre, service desk, operations support or similar environment, ideally with responsibility for technical or service-related cases.
Is accustomed to handling multiple cases at once and ensuring each one is progressed and closed properly.
Remains calm and organised when dealing with live operational issues and treats callers as partners seeking help.
Demonstrates reliable attendance and understands the importance of night, weekend and public holiday coverage in a 24/7 service.
Communicates clearly in writing and verbally and is comfortable working in structured systems such as JIRA.
Prefers a professional, focused team environment and contributes to effective collaboration rather than informal politics.

We welcome applications from experienced professionals in contact centre or technical support or control room or operations roles who are looking for a stable position with clear responsibility and a direct link to real‑world outcomes.

Support

We recognise the demands of night and long‑shift working and provide appropriate breaks and a safe, secure working environment.

Quick apply

Refine Your Search

service desk agent jobs in ireland

Customer Service Agent – Fleet Operations Contact Centre

Reservations Agent

Front Desk Hospitality Agent

Front Desk Receptionist

Front Office Agent

Executive Assistant

Business Development Representative

Technical Support Engineer

Customer Success Manager, Scale

Fleet Operations Contact Centre – Shift Team Lead

Account Bank Payments Specialist

Account Executive, MidMarket

Workplace Experience Ambassador Team Lead

Workplace Experience Ambassador Team Lead

Principal Customer Success Manager, Enterprise

Guest Relation Agent

Account Manager (Commercial)

Front Office Manager

Senior Customer Success Manager

Customs Brokerage Agent

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