Find Operations lead Jobs in Ireland

Customer Success Specialist - APAC
Freightos —County Cavan
- Full-time
- Remote
- Salesforce
- English
- Communication skills
Quick apply
8d
Customer Success Specialist APAC
Freightos —County Cavan
- Full-time
- Remote
- Salesforce
- English
- Communication skills
Quick apply
8d
Field Operations Lead
Indra Sistemas S.A —Santry, County Dublin
- €34,134.19–€90,314.49 a year
- Weekend availability
- Hybrid work
- Maintenance
- Microsoft Office
- Analysis skills
- Employee assistance program
Quick apply
Client Engagement & Operations Lead
Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Regional HRSD Operations Lead - Europe
Atlas HXM —Remote
- Remote
- Customer service
- Salesforce
- English
- Annual leave
Client Engagement & Operations Lead
Capgemini —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Field Operations Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- Recruiting
Quick apply
Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
Client Engagement & Operations Lead
Capgemini Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
1d
Operational Excellence Manager
Haleon —Dungarvan, County Waterford
- €66,048–€90,816 a year
- Full-time
- Engineering
- Analysis skills
- Project management
8d
Fleet Operations Contact Centre – Shift Team Lead
ACETECH —Tullamore, County Offaly
- €38,000–€39,500 a year
- 12 hour shift
- Customer service
- In-person
- Annual leave
Quick apply
International Strategy & Operations Senior Manager, Commerce
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Work from home
Associate Director, Downstream Technical Operations Lead
MSD —Dunboyne, County Meath
- Full-time
- Doctoral degree
- Engineering
- Master's degree
1h
Associate Director, Upstream Technical Operations Lead
MSD —Dunboyne, County Meath
- Full-time
- Doctoral degree
- Engineering
- Master's degree
1h
Technical Operations API Lead
AbbVie —Sligo, County Sligo
- Full-time
- Project management
- Leadership
Global Markets Operations / Treasury Programs Lead
Bank of America —Dublin, County Dublin
- Full-time
7d
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
BPS Client Service & Support Representative Sr Lead
FIS Global —Remote
- Full-time
- Remote
- Microsoft Office
- Finance
- Supervising experience
Lead Tech, Operations
MSD —Dunboyne, County Meath
- Full-time
- Hybrid work
- Bachelor's degree
- Manufacturing
5d
Operations Lead - Grafton Street
ALO —Dublin, County Dublin
- Weekend availability
- Microsoft Excel
- Sales
- No degree
Quick apply

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Customer Success Specialist - APAC

Freightos -
County Cavan

Quick apply

Job details

Full-time
8 days ago

Qualifications

Jira
Salesforce
Supply chain
Logistics
English
Korean
Confluence
Less (style sheet language)
Freight
Chinese
SaaS
Account management
Communication skills

Full job description

About Us

Almost every single thing that you eat, wear, or use is imported or exported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global rate management, booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines, trucking companies, ocean liners, and thousands of importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the APAC region. In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination. You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform.

If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you.

Requirements:

Responsibilities

Drive Platform Adoption & Account Health

Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value.
Proactively monitor account health to identify low-usage trends, friction points, and churn risks early.
Identify expansion opportunities by helping customers scale usage across new workflows and internal teams.
Partner with Sales / Account Management by providing regular updates on client health, risks, and growth signals.

Deliver Enablement & Training

Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients.
Ensure a smooth transition for customers moving from initial onboarding into long-term customer success.
Support scalable education by contributing to user documentation, training guides, and self-service content.

Client Escalations Management

Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues.
Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths.
Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations.

Enable Commercial Teams & Feedback Loops

Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities.
Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownership.
Translate customer insights and product feature gaps into structured feedback for the Product and Operations teams.

Basic requirements

2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions.
Experience managing enterprise, mid-market, or strategic customers.
Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization.
Ability to identify churn risks, adoption gaps, and customer experience issues early.
Strong communication, stakeholder management, and problem solving skills.
Ability to work cross-functionally with Sales, Account Management, Product and Operations
Comfortable creating structure in a fast moving environment where ownership is not always clearly defined.
Strong documentation and process mindset.
Strong verbal and written English communication skills. Relevant regional language skills (Chinese, Korean, for example) are a strong plus.
Experience working with customers across multiple time zones.

Preferred requirements

Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms.
Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems.
Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level.

Why Freightos is the Perfect Runway for Your Career!

Enjoy the flexibility of working remotely while collaborating with a dynamic and supportive team.
A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
Statutory benefits in accordance with local regulations.

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

Hybrid:
No

Quick apply

Refine Your Search

operations lead jobs in ireland

Customer Success Specialist - APAC

Customer Success Specialist APAC

Field Operations Lead

Client Engagement & Operations Lead

Regional HRSD Operations Lead - Europe

Client Engagement & Operations Lead

Field Operations Lead

Service Operations Lead

Client Engagement & Operations Lead

Operational Excellence Manager

Fleet Operations Contact Centre – Shift Team Lead

International Strategy & Operations Senior Manager, Commerce

Associate Director, Downstream Technical Operations Lead

Associate Director, Upstream Technical Operations Lead

Technical Operations API Lead

Global Markets Operations / Treasury Programs Lead

International Strategy & Operations Senior Manager, Commerce (French Speaking)

BPS Client Service & Support Representative Sr Lead

Lead Tech, Operations

Operations Lead - Grafton Street

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