Find member services representative Jobs in ireland

Member Service Representative
North West Credit Union —Sligo, County Sligo
- €29,000–€40,000 a year
- Employee assistance program
- Sick pay
Quick apply
Day Shift - Membership Services Representative (Limerick, Ireland)
WHOOP —Limerick, County Limerick
- Day shift
- Communication skills
14d
Overnight Shift - Membership Services Representative (Limerick, Ireland)
WHOOP —Limerick, County Limerick
- Night shift
- Communication skills
14d
Call Center Supervisor
Sheehy Motor Group —County Kildare
- €34,000–€40,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Store discount
- Wellness program
Quick apply
5d
Customer Service Executive
Bar One Racing Uk & Ireland —Clonmel, County Tipperary
- €14.15 an hour
- Full-time
- Cash handling
Quick apply
1d
Beauty Coach
Clarins Ireland —Liffey Valley Shopping Centre, County Dublin
- From €14.50 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
8d
Aircraft Appearance Operative
Sky Handling Partner —Dublin, County Dublin
- €14.74–€14.94 an hour
- Part-time
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Sales Representative
Right Price Tiles & Wood Flooring —Bray, County Wicklow
- €28,500–€32,000 a year
- Part-time
- Heavy lifting
- Sales
- English
Quick apply
Customer Service Representative
Tata Consultancy Services —Letterkenny, County Donegal
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Leaving certificate
Sales Representative - Dublin
Butternut Box —Dublin, County Dublin
- From €85,000 a year
- Day shift
- Sales
- Annual leave
8d
CATERING ASSISTANT
BaxterStorey —Blanchardstown, County Dublin
- €14.50 an hour
- Day shift
- No degree
- Employee assistance program
Customer Care Representative
Tesco Ireland —Waterford, County Waterford
- €14.68–€15.45 an hour
- Full-time
- Customer service
- Communication skills
- Annual leave
8d
Distribution Driver
DSV —Naas, County Kildare
- €40,500 a year
- Weekend availability
- English
- Communication skills
- Annual leave
12d
Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum
Kurt Geiger —Dundrum, County Dublin
- Full-time
- Employee discount
Quick apply
Aircraft Cleaner
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Part-time
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Exhibitions and Collection Services Coordinator
National Gallery of Ireland —Dublin, County Dublin
- €38,419–€43,594 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- English
- Annual leave
- Employee discount
1d
Sales Representative
MyCabin.ie —Blessington, County Wicklow
- €32,000 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
10d
Event Sales/Sales Representative Cavan
Integral Communications —Cavan, County Cavan
- From €14.50 an hour
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Annual leave
Quick apply
14d
Client Experience Representative
OASIS Group —Swords, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
5d
Ergonomics Assessor
Usafety —Remote
- €1,900–€4,500 a month
- Part-time
- Remote
- Customer service
- English
- Analysis skills
Quick apply
7d

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Member Service Representative

North West Credit Union
Sligo, County Sligo

Quick apply

Job details

Fixed term
€29,000–€40,000 a year

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Full job description

The Member Services Representative (MSR) reports to the Senior Counter Official. The MSR is responsible for carrying out a range of member-facing and back-office support activities, including loans and other specific tasks outlined below. The role delivers a best-in-class standard of member service in both frontline and back-office functions, processing day-to-day financial transactions, handling queries, loans as well as providing information and support to credit union members over the counter, by phone, email and online.

The Member Services Representative (MSR) acts as the primary point of contact for both existing and prospective members. The role focuses on delivering comprehensive support across all financial transactions, ensuring a high standard of service that is both timely and efficient. Additionally, the MSR actively promotes products and services that align with members' needs and contribute to their financial well-being.

This operational role requires the MSR to maintain a professional manner and work effectively to ensure member satisfaction, retention and repeat business.

Key Responsibilities:

· Accurately and diligently handle cash, reconcile balances, and account for any discrepancies.

· Manage member queries, inform members of the requirements to open new accounts, ensuring AML documentation is complete and accurate prior to submission and inform members of the full range of products and services available

· Set up members with online access ensuring all paperwork is complete and the correct ID’s are obtained.

· Carry out designated start-of-day and end-of-day procedures in line with established policies.

· Process automatic member payments, including EFTs, and foreign exchange transactions.

· Efficiently manage member lending applications and queries, ensuring all loan-related matters are properly addressed and completed.

· Comply with all credit union policies and procedures, including Anti-Money Laundering and Fraudulent Transaction Reporting.

· Handle and, where possible, resolve member complaints in a professional and empathetic manner.

· Complete assigned administrative duties, including filing and maintaining stationery and marketing materials.

· Protect member data in accordance with GDPR guidelines and standards. Collaborate with your line manager to ensure compliance with legal and regulatory requirements.

· Deliver an excellent member experience by providing efficient in-person service while adhering to service level standards and compliance requirements.

· Provide exemplary customer service by resolving member queries effectively, minimising the need for escalation to other departments.

· Promptly assist members with payments, including arrears and other credit control issues.

· Stay informed about promotional initiatives and new products and services introduced by the credit union.

· Actively participate in ongoing training and development to maintain high service standards.

· Promote a culture aligned with the credit union’s values, encouraging exceptional performance and member service.

· Contribute to process improvement and service enhancements by making informed recommendations.

· Carry out all relevant administrative and operational instructions as required.

· Aim for first-contact resolution every time, where not possible, ensure seamless handover to the appropriate department or individual.

· Provide ongoing education and information to members regarding real-time policies and procedures.

· Support a high-performance culture focused on meeting member needs.

· Promote credit union products and services, highlighting the benefits of membership to prospective members.

· Communicate effectively and sensitively with members, in line with GDPR guidelines.

· Maintain accurate and concise records in accordance with data protection policies.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Competencies Required:

· Previous financial service experience in a similar role, cashier or call centre experience would be desirable.

· Ability to work on own initiative and as part of a team.

Qualifications

· QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

· Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Shortlisting may apply and candidates will be short-listed based on information provided

Job Type: Fixed term
Contract length: 12 months

Pay: €29,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Work Location: In person

Quick apply

Refine Your Search

member services representative jobs in ireland

Member Service Representative

Day Shift - Membership Services Representative (Limerick, Ireland)

Overnight Shift - Membership Services Representative (Limerick, Ireland)

Call Center Supervisor

Customer Service Executive

Beauty Coach

Aircraft Appearance Operative

Sales Representative

Customer Service Representative

Sales Representative - Dublin

CATERING ASSISTANT

Customer Care Representative

Distribution Driver

Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum

Aircraft Cleaner

Exhibitions and Collection Services Coordinator

Sales Representative

Event Sales/Sales Representative Cavan

Client Experience Representative

Ergonomics Assessor

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