Job Title: Insurance Verifications
Department: Finance
Job Type: 2 Years Fixed Term Contract
Hours: 37 hours per week
Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.
Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
OVERVIEW
We are looking for an administrator to join our Insurance Verifications Team, this role is extremely fast paced and holds a lot of responsibility to ensure adequate cover is in place to protect both our Patients and our Hospital from potential rejected claims.
ROLE PURPOSE
Daily verification of Patient insurance in conjunction with various Insurer website portals and phone helplines
Daily update of our Patient billing system with verified insurance details
Daily liaising with both internal and external stakeholders on the retrieval of booking forms, procedure and insurance details
Point of contact for all internal and external stakeholders queries that relate to insurance verification and future Patient admissions
Escalation of all issues that arise and could potentially be impactful on the Patient or Hospital
End of day checklist to ensure we are in line with our internal service level agreements
Ensuring smooth operations and effective collaboration with other departments and functions within finance
Ensure that all patients/staff and any other individuals contacting and attending the Blackrock Clinic are dealt with in an efficient, effective and timely manner at all times
1. KEY RESPONSIBILITIES
1.1 Verification of all inpatient, day case and side room future admissions.
1.2 Ensuring our billing system is up to date and accurate
1.3 Ensuring all notes regarding cover are logged into the system and available for future use
1.4 Supporting our internal stakeholders e.g. Bookings and Admissions Teams by ensuring our end of business is complete and accurate
1.5 Participation in providing data and updates for the weekly and monthly reporting requirements
1.6 Participation in any audits that take place within the department
1.7 Participation in process improvement and change management
2. REQUIREMENTS
2.1 Ability to work under pressure in a very fast paced environment
2.2 Excellent communication skills
2.3 Excellent Customer Service skills
2.4 Excellent time management and organisational skills
2.5 Ability to escalate issues in a timely manner
2.6 Positive attitude
2.7 Open to challenges, new learnings and supportive of change
3. Communication Skills
2.1 Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care
2.2 Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety
2.3 Recognise limitations and seek assistance where necessary
2.4 Attend and contribute to appropriate meetings
2.5 Accept constructive advice when appropriate
2.6 Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic
3. General Expectations
3.1 Ability to work both within a team and on own initiative.
3.2 Must be proactive with strong problem solving ability
3.3 Strong communication skills across all areas with both internal and external stakeholders
3.4 Ability to organise and prioritise workloads
3.5 Experience with process improvement and change management
3.6 Support the philosophy, objectives and goals of Blackrock Clinic
3.7 Observe the appropriate lines of authority
3.8 Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic
3.9 Demonstrate flexibility by assisting in all areas of the hospital/clinic as required
3.10 Participate in developing and providing quality care within Blackrock Clinic
3.11 Assist in orientation of new personnel
3.12 Continue to develop personal knowledge and skills and seeks outside educational opportunities
3.13 Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic
3.14 Is always punctual on duty
3.15 Flexible attitude to changing work practises
Why work at the Blackrock Clinic?
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:
Competitive salary
Pension
Annual bonus*
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.
