Find call center supervisor Jobs in ireland

Call Center Supervisor
Sheehy Motor Group —County Kildare
- €34,000–€40,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Store discount
- Wellness program
Quick apply
5d
NOC Supervisor
Exa —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Sr, Site Service Technician, WFD
West Pharmaceutical Services —Waterford, County Waterford
- Full-time
- Computer Science
- ERP systems
- Windows

More jobs to discover

Find similar jobs that you might be interested in.

NOC Supervisor
Exa —Dublin, County Dublin
Our priority is to ensure that the majority of customer issues are resolved during the initial interaction, delivering a seamless and efficient support…
Quick apply

I want to receive the latest job alerts for call center supervisor in ireland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near ireland

Electrical Supervisor jobs in Dublin, County Dublin

Restaurant Manager jobs in Dublin, County Dublin

Health Safety Manager jobs in Cork, County Cork

Clinical Nurse Manager jobs in County Cork

Plumber Apprentice, Mechanical Service jobs in County Cork

Senior Director Pharmaceutical jobs in Dublin, County Dublin

Pharmacy Technician jobs in County Cork

Call Center Supervisor

Sheehy Motor Group
County Kildare

Quick apply

Job details

Full-time
€34,000–€40,000 a year
5 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
Company events
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

Management
Supervising experience
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

Sheehy Motor Group is currently inviting applications for a dynamic Call Centre Supervisor to grow the company’s volume and revenue in line with agreed plans. As a Call Centre Supervisor, you will be responsible for overseeing and managing the day-to-day operations of the call centre team. You will lead a team of customer service representatives, ensuring they meet performance targets, provide excellent customer service, and adhere to established policies and procedures. The Call Centre Supervisor will play a key role in optimising productivity, fostering a positive work environment, and driving continuous improvement within the call centre. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication.

Key Responsibilities:

Team Leadership:

Lead and motivate a team of customer service representatives.
Conduct regular team meetings to communicate updates, address concerns, and provide training.
Foster a positive and collaborative team culture to enhance overall morale and performance.

Performance Management:

Set performance targets and key performance indicators (KPIs) for the team.
Monitor individual and team performance, providing constructive feedback and coaching as needed.
Implement strategies to improve efficiency and meet service level agreements (SLAs).

Training & Development:

Identify training needs and coordinate training sessions for new and existing team members.
Ensure that team members are equipped with the necessary knowledge and skills to excel in their roles.

Quality Assurance:

Monitor and evaluate customer interactions to ensure high-quality service delivery.
Implement and maintain quality assurance standards, providing feedback and coaching for improvement.

Process Improvement:

Collaborate with other departments to identify opportunities for process improvement.
Implement changes to streamline workflows and enhance overall efficiency.

Customer Service:

Address escalated customer concerns and provide resolution in a timely and professional manner.
Ensure that the team maintains a customer-centric approach in all interactions.

Reporting and Analysis:

Generate regular reports on team performance, highlighting key metrics and trends.
Analyse data to identify areas for improvement and develop action plans accordingly.

Compliance:

Ensure that the team adheres to company policies, procedures, and regulatory requirements.
Stay updated on industry best practices and implement necessary changes to maintain compliance.

Communication:

Effectively communicate with other departments and management to address issues and provide updates.
Act as a liaison between front-line staff and upper management.

Qualifications and Skills:

Bachelor's degree preferably.
A minimum of 3/4 years' aftersales experience within the Irish motor industry and/or proven supervisory experience in a call centre environment.
A minimum of 3-4 years in a supervisory or managerial role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to use data to drive decision-making.
Familiarity with call centre technologies and software.
Ability to work in a fast-paced and dynamic environment.
Problem-solving and decision-making capabilities.
Customer-focused mindset with a commitment to delivering high-quality service.

The Call Centre Supervisor will play a crucial role in ensuring the overall success of the call centre by leading and supporting a high-performing team dedicated to providing exceptional customer service.

Job Type: Full-time

Pay: €34,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
On-site parking
Sick pay
Store discount
Wellness program

Application question(s):

Do you have Aftersales Service experience within the Motor Industry?

Education:

Bachelor's (preferred)

Experience:

Supervisory : 3 years (required)

Licence/Certification:

Irish Drivers Licence (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

call center supervisor jobs in ireland

Call Center Supervisor

NOC Supervisor

Sr, Site Service Technician, WFD

More jobs to discover

I want to receive the latest job alerts for call center supervisor in ireland

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected