Find call center representative Jobs in ireland

Call Center Supervisor
Sheehy Motor Group —County Kildare
- €34,000–€40,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Store discount
- Wellness program
Quick apply
5d
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
Sales Representative
Pure Telecom —DUBLIN 24, County Dublin
- Sales
- No degree
- Communication skills
Medical Information Specialist - US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Lead Auditor, Quality Compliance
Integra LifeSciences —Tullamore, County Offaly
- Full-time
- Engineering
- Master's degree
- Supervising experience
Spanish Growth Advisor
eBay Inc. —DUBLIN 15, County Dublin
- Full-time
- Spanish
- English
- Business development
7d
Outbound Sales Representative - German Speaking
ResultsCX —Remote
- €30,423 a year
- Remote
- Sales
- Salesforce
- English
- Annual leave
- Employee assistance program
14d
Sales Development Representative (German & English speaking)
MathWorks —Galway, County Galway
- Sales
- English
- Master's degree
Medical Information Specialist - (Italian & English Speaking)
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Medical Information Specialist - (Spanish & English Speaking) US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
11h
Inside Sales Account Rep - German speaking (CL11)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
13d

Related jobs to explore

Based on your search for call center representative

Call Center Supervisor
Sheehy Motor Group —County Kildare
As a Call Centre Supervisor, you will be responsible for overseeing and managing the day-to-day operations of the call centre team.
€34,000–€40,000 a year
Quick apply
5d
Sales Development Representative (UKI)
DataDog —Dublin, County Dublin
Intra-departmental mentor and buddy program for in-house networking. Drive initial prospect qualification and schedule discovery meetings.

I want to receive the latest job alerts for call center representative in ireland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near ireland

Electrical Supervisor jobs in Dublin, County Dublin

It Support jobs in Cork, County Cork

Senior It Manager jobs in Remote

Senior It Manager jobs in Dublin, County Dublin

Sales Assistant, Penneys jobs in Bray, County Wicklow

Inside Sales Representative jobs in Cork, County Cork

Sales Assistant, Supervalu jobs in Castletroy, County Limerick

Wine Sales jobs in Dublin, County Dublin

Sales Assistant, Penneys jobs in Tallaght, County Dublin

Clinical Specialist Physiotherapy jobs in Dublin, County Dublin

Onboarding Specialist jobs in Cork, County Cork

Sales Representative jobs in Cork, County Cork

Sales Assistant jobs in Balbriggan, County Dublin

Sales Assistant jobs in Port Laoise, County Laois

Sales Representative jobs in Limerick, County Limerick

Sales Remote jobs in Cork, County Cork

Sales Representative jobs in Kilkenny, County Kilkenny

Sales Representative jobs in County Meath

Part Time Sales Role jobs in Cork, County Cork

Compliance Auditor jobs in Dublin, County Dublin

Call Center Supervisor

Sheehy Motor Group
County Kildare

Quick apply

Job details

Full-time
€34,000–€40,000 a year
5 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
Company events
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

Management
Supervising experience
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

Sheehy Motor Group is currently inviting applications for a dynamic Call Centre Supervisor to grow the company’s volume and revenue in line with agreed plans. As a Call Centre Supervisor, you will be responsible for overseeing and managing the day-to-day operations of the call centre team. You will lead a team of customer service representatives, ensuring they meet performance targets, provide excellent customer service, and adhere to established policies and procedures. The Call Centre Supervisor will play a key role in optimising productivity, fostering a positive work environment, and driving continuous improvement within the call centre. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication.

Key Responsibilities:

Team Leadership:

Lead and motivate a team of customer service representatives.
Conduct regular team meetings to communicate updates, address concerns, and provide training.
Foster a positive and collaborative team culture to enhance overall morale and performance.

Performance Management:

Set performance targets and key performance indicators (KPIs) for the team.
Monitor individual and team performance, providing constructive feedback and coaching as needed.
Implement strategies to improve efficiency and meet service level agreements (SLAs).

Training & Development:

Identify training needs and coordinate training sessions for new and existing team members.
Ensure that team members are equipped with the necessary knowledge and skills to excel in their roles.

Quality Assurance:

Monitor and evaluate customer interactions to ensure high-quality service delivery.
Implement and maintain quality assurance standards, providing feedback and coaching for improvement.

Process Improvement:

Collaborate with other departments to identify opportunities for process improvement.
Implement changes to streamline workflows and enhance overall efficiency.

Customer Service:

Address escalated customer concerns and provide resolution in a timely and professional manner.
Ensure that the team maintains a customer-centric approach in all interactions.

Reporting and Analysis:

Generate regular reports on team performance, highlighting key metrics and trends.
Analyse data to identify areas for improvement and develop action plans accordingly.

Compliance:

Ensure that the team adheres to company policies, procedures, and regulatory requirements.
Stay updated on industry best practices and implement necessary changes to maintain compliance.

Communication:

Effectively communicate with other departments and management to address issues and provide updates.
Act as a liaison between front-line staff and upper management.

Qualifications and Skills:

Bachelor's degree preferably.
A minimum of 3/4 years' aftersales experience within the Irish motor industry and/or proven supervisory experience in a call centre environment.
A minimum of 3-4 years in a supervisory or managerial role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to use data to drive decision-making.
Familiarity with call centre technologies and software.
Ability to work in a fast-paced and dynamic environment.
Problem-solving and decision-making capabilities.
Customer-focused mindset with a commitment to delivering high-quality service.

The Call Centre Supervisor will play a crucial role in ensuring the overall success of the call centre by leading and supporting a high-performing team dedicated to providing exceptional customer service.

Job Type: Full-time

Pay: €34,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
On-site parking
Sick pay
Store discount
Wellness program

Application question(s):

Do you have Aftersales Service experience within the Motor Industry?

Education:

Bachelor's (preferred)

Experience:

Supervisory : 3 years (required)

Licence/Certification:

Irish Drivers Licence (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

call center representative jobs in ireland

Call Center Supervisor

Customer Care Advisor

Sales Representative

Medical Information Specialist - US hours

Lead Auditor, Quality Compliance

Spanish Growth Advisor

Outbound Sales Representative - German Speaking

Sales Development Representative (German & English speaking)

Medical Information Specialist - (Italian & English Speaking)

Medical Information Specialist - (Spanish & English Speaking) US hours

Senior IT Lead and Delivery Manager

Inside Sales Account Rep - German speaking (CL11)

Related jobs to explore

I want to receive the latest job alerts for call center representative in ireland

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected