Find Advocacy manager Jobs in Ireland

Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
17h
Community Integration Worker, East Coast Regional Drugs & Alcohol Task Force
Merchants Quay Ireland —Wicklow, County Wicklow
- €36,372–€40,798 a year
- No degree
Quick apply
Learner Progress Manager- 12 Month Fixed Term Contract
Generation UK & Ireland —Dublin, County Dublin
- €37,431 a year
- Remote
- Communication skills
Quick apply
Director, Product Management - Data Collection, Transformation, and Ingest | Ireland | Remote
Grafana Labs —Remote
- €168,000–€201,600 a year
- Remote
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
8d
Early Careers Lead
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee discount
Quick apply
Jigsaw Clinician - Tipperary
Jigsaw - The National Centre for Youth Mental Health . —Tipperary, County Tipperary
- €39,755–€61,458 a year
- Weekend availability
- Doctoral degree
- Communication skills
- Time management
- Annual leave
10d
Referrals, Assessment and Admissions Manager (Social Care)
Orchard Care Group —Dublin, County Dublin
- Hybrid work
- Sales
- Annual leave
- Employee assistance program
Quick apply
15h
Jigsaw Clinician - Waterford
Jigsaw - The National Centre for Youth Mental Health . —Waterford, County Waterford
- €39,755–€61,458 a year
- Weekend availability
- Doctoral degree
- Communication skills
- Time management
- Annual leave
7d
Senior Jigsaw Clinician - Tipperary
Jigsaw - The National Centre for Youth Mental Health . —Tipperary, County Tipperary
- €52,648–€74,309 a year
- Weekend availability
- Doctoral degree
- Supervising experience
- Leadership
- Annual leave
10d
Jigsaw Clinician - Dublin City
Jigsaw - The National Centre for Youth Mental Health . —Dublin, County Dublin
- €39,755–€61,458 a year
- Weekend availability
- Doctoral degree
- Communication skills
- Time management
- Annual leave
Building Inspector Manager
Dublin Simon Community —Dublin, County Dublin
- €50,000–€58,000 a year
- Full-time
- Management
- Microsoft Office
- Project management
- Annual leave
- Sick pay
Quick apply
Senior Jigsaw Clinician - Waterford
Jigsaw - The National Centre for Youth Mental Health . —Waterford, County Waterford
- €52,648–€74,309 a year
- Weekend availability
- Doctoral degree
- Supervising experience
- Leadership
- Annual leave
7d
Referrals, Assessment and Admissions Co-ordinator (Social Care)
Orchard Care Group —Dublin, County Dublin
- SharePoint
- Communication skills
- Time management
- Employee assistance program
- Referral programme
Quick apply
15h
Volunteer & Student Placement Manager - Permanent, 37hrs
Galway Simon Community —Galway, County Galway
- €44,000–€52,000 a year
- Part-time
- Microsoft Office
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance program
Quick apply
6d
Tutor Role Description – Professional Diploma in Obesity Care
RCPI —DUBLIN 2, County Dublin
- Remote
- No degree
- Mentoring
- Communication skills
Quick apply
1d
CNM 3 Infection Prevention & Control
Charter Medical Private Hospital —Mullingar, County Westmeath
- Full-time
- Management
- Patient care
- Leadership
- Employee assistance program
Quick apply
Senior Brand Manager
Irish Distillers International Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Hospitality
- Marketing
- No degree
- Annual leave
Quick apply
Privacy and Data Policy Manager
Meta —Dublin, County Dublin
- Bachelor's degree
- AI
Director, Government Affairs Europe
Regeneron —Dublin, County Dublin
- Spanish
- English
- Bachelor's degree
- Annual leave
Field Marketing Manager, UKI
Clio —Dublin, County Dublin
- €59,800–€80,800 a year
- Full-time
- Sales
- Project management
- Continuous improvement

I want to receive the latest job alerts for advocacy manager in ireland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

advocacy manager jobs near ireland

Building Inspector jobs in Dublin, County Dublin

Clinician jobs in Dublin, County Dublin

Referrals Assessment Manager jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Policy Manager jobs in Dublin, County Dublin

Senior Brand Manager jobs in Dublin, County Dublin

Hse Community jobs in North Dublin, County Dublin

Technical Support Specialist jobs in Dublin, County Dublin

Panel Building jobs in Cork, County Cork

Building Staff Solutions jobs in Dublin, County Dublin

Clinical Tutor jobs in Dublin, County Dublin

Tutor jobs in Bray, County Wicklow

Clinician jobs in County Dublin

Coordinator jobs in Athlone, County Westmeath

Assistant Store Manager jobs in County Dublin

Implementation Manager jobs in Dublin, County Dublin

Shift Leader jobs in Wicklow, County Wicklow

Shift Leader jobs in Galway, County Galway

Night Shift, Tesco jobs in Bailieborough, County Cavan

Shift Leader jobs in Sligo, County Sligo

Client Advocacy Manager

Prometric -
Dublin, County Dublin

Quick apply

Job details

Full-time
17 hours ago

Benefits

Annual leave
Employee assistance program

Qualifications

Sales support
Analysis skills
Project management
Bachelor's degree
Account management
Leadership
Communication skills
Time management

Full job description

Job Title: Client Advocacy Manager
Reports To: Senior Manager – Client Advocacy EMEA
Department: Client Advocacy
Location: Remote - EMEA
Hours of Work: 37.5 hours weekly

SUMMARY
Working with relevant Client advocacy Managers and Account Directors, the Client Advocacy Manager is responsible for managing the overall relationships with the assigned clients and ensure the programs they partner with Prometric to deliver are producing the expected results. The Client Advocacy Manager will manage the day to-day operation of client testing programmes, dealing with client issues, candidate complaints and liaising with internal departments to resolve operational issues. The role also involves producing daily and monthly operational reports, supporting the client to achieve their business objectives, and to ensure compliance with contractual requirements. The Client Advocacy Manager is responsible of supporting revenue generation actions to ensure revenue quotas are achieved.

DUTIES & RESPONSIBILITIES

Develop effective working client relationships, to understand their business drivers, business environment and expectations to successfully manage operational delivery of their testing programmes. Ensure the delivery of optimal candidate experience to the assigned clients.
Maintain effective communication with clients and internal departments on the operational aspects of testing programme delivery and manage status of any escalations.
Investigate candidate and client escalations to ensure they are resolved to the satisfaction of the candidate, the client and Prometric. Determine the root cause of issues and identify what corrective action may be required to ensure the problems don’t recur.
Instigate and co-ordinate the end-to-end activities for any exam publishing or new client program set up, from working with the client on defining the business rules, candidate processes and procedures through to liaison with test publishing and channel operations through to final operational delivery.
Co-ordinate with clients and test publishing to ensure clients exam republication schedules are achieved. Verify the exam functionality and system set up prior to deployment. Manage the deployment activity to ensure the test is available at all required locations
Complete set up documentation to support changes to client programs and exams. Liaise with internal departments to ensure system changes are completed to the agreed process and to the required timescales.
Identify areas for improvement (process, procedural and technology) in order to deliver a more efficient and effective testing experience for the client and candidate.
Liaise with internal departments including technology to ensure improvements are implemented.
Have a comprehensive understand the contractual requirements and the Service Level Measures (SLAs) that are in place with the clients. Take pro-active measures to ensure 100% contractual compliance.
Reporting on client status and program implementation actions so all activities remain on plan.
Produce daily/ monthly reports and analysis as required to support client contractual metrics and business requirements.
Escalate to Account Director any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
Use Prometric’s client / opportunity management tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Plan and attend Executive Business Review meetings with the client in partnership with the Client Advocacy Senior Manager and the Account Director
Achieve the assigned targets of Net Promoter Score (NPS) and revenues for the solution offered to clients, ensuring alignment with organizational goals.
Provide support to the Client Success Team Lead and Client Success Managers by assisting with tasks, reports, and activities necessary for managing the assigned portfolio of clients.
Any other tasks or assignments as defined by the leadership team.

QUALIFICATIONS & EXPERIENCE

BA/BS degree or equivalent combination of education and professional experience
3 - 5 years account management, client success, sales support, program, project management, or relationship management roles managing complex service solutions.
Excellent oral and written communication skills; succinctly articulates business progress, issues, challenges, and resolutions
Proven client relations, project management, and time management and analytical skills to produce information in a concise and timely manner
Ability to multi-task and handle large portfolio of clients across different cultures in EMEA.
Assumes responsibility and ownership of work product and deliverables
Technical or product-oriented program experience preferred

Employee Benefits:

Pension Scheme
Healthcare Scheme
Life Assurance
Employee Health and Wellbeing Initiatives
Enhanced Annual Leave
24/7 Employee Assistance Programme
Enhanced Maternity/Paternity Leave
Social Club
Free carparking

Quick apply

Refine Your Search

advocacy manager jobs in ireland

Client Advocacy Manager

Community Integration Worker, East Coast Regional Drugs & Alcohol Task Force

Learner Progress Manager- 12 Month Fixed Term Contract

Director, Product Management - Data Collection, Transformation, and Ingest | Ireland | Remote

Early Careers Lead

Jigsaw Clinician - Tipperary

Referrals, Assessment and Admissions Manager (Social Care)

Jigsaw Clinician - Waterford

Senior Jigsaw Clinician - Tipperary

Jigsaw Clinician - Dublin City

Building Inspector Manager

Senior Jigsaw Clinician - Waterford

Referrals, Assessment and Admissions Co-ordinator (Social Care)

Volunteer & Student Placement Manager - Permanent, 37hrs

Tutor Role Description – Professional Diploma in Obesity Care

CNM 3 Infection Prevention & Control

Senior Brand Manager

Privacy and Data Policy Manager

Director, Government Affairs Europe

Field Marketing Manager, UKI

I want to receive the latest job alerts for advocacy manager in ireland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected