Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.
Role: Tenant Relations Officer - Cost Rental
Location: Dublin (East Region)
Reporting to: Head of Estate & Commercial Services
Terms: Permanent Contract - Full-time 39 hours per week (Mon to Fri)
Salary: €45,995 - €59,471 per annum (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Role Purpose
The Tenant Relations Officer will deliver high-quality tenancy and housing management services to residents of a high-density, mixed-tenure development. The role ensures sustainable tenancies, strong resident engagement, and a safe, well-maintained living environment.
Acting as a key on-site presence, the Tenant Relations Officer works closely with the Housing Manager, the Assets and Estates teams, tenancy sustainment staff, and other Respond.ie departments to deliver excellent customer service and uphold the organisation's values in all aspects of housing provision.
Key Responsibilities
Tenancy Management
-
Lead resident onboarding, welcome visits, and tenancy sign-ups.
-
Conduct regular tenancy reviews and monitor compliance with agreements.
-
Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation.
-
Collaborate with tenancy sustainment and income management teams to promote tenancy stability.
-
Liaise with external agencies, including local authorities, Gardai, and support services where required
Resident Engagement and Customer Service
-
Act as the primary on-site contact for resident queries, requests, and concerns.
-
Maintain a visible, approachable, and responsive presence across the scheme.
-
Organise and participate in resident meetings, forums, and community events.
-
Support residents in accessing relevant services, amenities, and Respond programmes.
-
Proactively gather resident feedback to inform service improvements.
Community Presence and Cohesion
-
Foster a positive, inclusive and respectful community culture.
-
Monitor and promote appropriate use of communal areas, ensuring cleanliness and safety.
-
Build and maintain trust-based relationships with residents, identifying and addressing issues early.
-
Work with the Community Development team to deliver initiatives that promote social cohesion.
Repairs, Maintenance and Asset Management Liaison
-
Log, track, and follow up on responsive repairs to ensure timely completion.
-
Carry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general condition.
-
Work in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvements.
-
Liaise with contractors, concierge, and cleaning teams to ensure high site standards.
-
Monitor works carried out on-site to ensure compliance with specifications and quality standards.
Safeguarding and Resident Welfare
-
Identify safeguarding concerns and act in accordance with Respond safeguarding procedures.
-
Work with support services to assist vulnerable residents and prevent tenancy breakdown.
-
Maintain accurate and confidential records for case management, risk assessments, and case reviews.
-
Engage with internal welfare and support teams to provide a coordinated approach to resident needs.
Cross-Department Collaboration
-
Work closely with the Rent Support Officer to address arrears cases and agree payment plans.
-
Liaise with the Customer Services Centre to ensure efficient handling of resident requests and complaints.
-
Support the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measures.
-
Collaborate with the Compliance team to meet health, safety and regulatory standards across the scheme.
-
Share information and coordinate with colleagues to ensure a joined-up, high-quality service for residents.
Administration and Reporting
-
Maintain accurate and up-to-date records in housing management systems.
-
Contribute to performance reporting, audit trails, and compliance monitoring.
-
Provide timely and accurate data for internal dashboards and external reporting requirements.
-
Support service reviews by providing evidence, case studies, and feedback from residents.
Required Experience and Skills
Essential
-
Experience in tenancy management, housing support, or customer-focused public services.
-
Strong interpersonal and communication skills with a resident-first mindset.
-
Full driving license and access to a car.
-
Knowledge of housing rights, responsibilities, and tenancy management best practice.
-
Ability to handle sensitive issues with discretion, empathy and professionalism.
Desirable
-
Experience working in mixed-tenure or high-density housing environments.
-
Familiarity with social and affordable housing models and the Approved Housing Body sector.
-
Experience managing anti-social behaviour cases, rent arrears, and safeguarding concerns.
Qualifications
-
Qualification in housing, social care, property management, or equivalent experience.
-
Training in conflict resolution, safeguarding, or trauma-informed practice (desirable).
Key Competencies
-
Empathy and resident engagement.
-
Problem-solving and conflict resolution.
-
Professional communication skills.
-
Organisation and attention to detail.
-
Collaborative and values-driven approach.
-
Ability to work independently and as part of a team.
Closing date for applications: 15th of July 2026.
