Find Customer service team Jobs in Gorey, Wx

Emergency Helpline Operator
Tunstall UKI —Bun Clóidi, County Wexford
- €14.15 an hour
- Part-time
- IT
- Free parking
Quick apply
8d
Hotel Receptionist (Part Time)
The Arklow Bay Hotel —Arklow, County Wicklow
- From €14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
- Employee discount
- Gym membership
Quick apply
4d
OTC Assistant
Stacks Pharmacy —Gorey, County Wexford
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Graduate Inside Sales Specialist
INNOVATE —Gorey, County Wexford
- Full-time
- Sales
- Marketing
- Customer service
- Wellness program
Quick apply
3d
Deli Team Member
Applegreen Stores —Arklow, County Wicklow
- Part-time
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
11d
Deli Assistant
CC RETAIL —Tinahely, County Wicklow
- From €14.50 an hour
- Full-time
- Sales
- Customer service
- Cooking
Quick apply
Night Porter
Seafield Hotel and Spa Resort —Gorey, County Wexford
- Full-time
- Customer service
- English
- Hotel
- Employee assistance program
- Gym membership
Quick apply
Retail Sales Assistant Keyholder - Temporary Contract
The Works —Gorey, County Wexford
- 8 hour shift
- Hospitality
- Customer service
- No degree
- Employee assistance program
Food Preparation
Ninety4 Ninety5 Coffee —Gorey, County Wexford
- €14.15–€15.50 an hour
- Full-time
- No degree
- Food service
- Leadership
Quick apply
3d
Healthcare Assistant - Gorey
Irish Wheelchair Association —Gorey, County Wexford
- €16.19–€18.03 an hour
- Part-time
- Customer service
- English
- No degree
- Annual leave
- Employee assistance program
Quick apply
ADR Delivery Driver
Ark Farm Innovations —Gorey, County Wexford
- From €600 a week
- Overtime
- Driving
- Organisational skills
- Communication skills
Quick apply
General Operative
Smurfit Westrock —Arklow, County Wicklow
- €31,000 a year
- Full-time
- Annual leave
Quick apply
Wedding Coordinator
BrookLodge & Macreddin Village —Aughrim, County Wicklow
- Weekend availability
- Hospitality
- Sales
- Hotel
Quick apply
4d
Food Service Assistant
Sodexo —Arklow, County Wicklow
- €14.15 an hour
- Part-time
- Hospitality
- Food service
- In-person
- Employee assistance program
Quick apply
3d
Full Time Food & Beverage Assistants
Seafield Hotel and Spa Resort —Gorey, County Wexford
- Weekend availability
- Bar
- English
- Hotel
- Free parking
- Employee assistance program
Quick apply
Global Airline Support Team Manager
U.S. Bank National Association —Arklow, County Wicklow
- €74,460–€87,600 a year
- Full-time
- Bachelor's degree
- No degree
9d
Spa Therapist
Seafield Hotel and Spa Resort —Gorey, County Wexford
- Weekend availability
- Customer service
- English
- Hotel
- Employee assistance program
- Gym membership
Quick apply
Interchange & Scheme Fees Analyst
U.S. Bank National Association —Arklow, County Wicklow
- €64,515–€75,900 a year
- Full-time
- Microsoft Excel
- English
- SQL
Front of House Staff
Pantry Arklow —Arklow, County Wicklow
- €14.15–€15.00 an hour
- Weekend availability
- Customer service
- Food service
- Restaurant experience
- Employee discount
Quick apply
12d
Optometrist
Specsavers —Gorey, County Wexford
- Up to €70,000 a year
- Part-time

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Emergency Helpline Operator

Tunstall UKI -
Bun Clóidi, County Wexford

Quick apply

Job details

Permanent | Part-time | Full-time
€14.15 an hour
8 days ago

Benefits

Free parking

Qualifications

Full job description

We have a permanent, part time opportunity, to join us as an Emergency Helpline Operator. Our response team play a vital part in our life changing service, making a real difference to our customers by providing support and reassurance which helps people live life to the full in their place of choice. Please find an overview of the role, hours, shift patterns, training, and pay below –

Shifts available:

Contract: This is a permanent position, working a minimum of 24 hours per week
Hours: We operate 24/7, if you were successful you would generally work day/evening shifts, and we have a variety of these (ie Sun-Thu, Tues-Sat; and between the hours of 8am and 12 midnight)
Shifts: You may on occasions need to work a night shift, but this is rare. The night shifts operate from 10pm to 4am or 12am to 8am
Rosters: We communicate our shift rosters at least 2 weeks in advance, and these will confirm your shift patterns for the next 2 months, so you can plan around the shifts
Training: If successful you will go through 5-6 weeks of training initially. Training is full time, onsite, at our office. You will be paid EUR 14.15 p/hr during training.
Salary: Once you have successfully completed training, you would move onto 24 hrs per week. This would be paid at the equivalent of EUR 14.15 p/hr (equivalent of EUR 17,659 pa for 24 hours per week. Please note this can increase depending on shifts worked due to allowances for evenings, Sundays, and nights; and is for people aged 20 and above, it is EUR 11.32 per hour for those aged 18 or Eur 12.74 for those aged 19).

What will you be doing in this role?

As an Emergency Helpline Operator, working as part of our Response team, you will be speaking with our service users, carefully assessing on each call the most appropriate follow up procedure, making sure it is the easiest and most effective solution for our end user; this could be calling a personal contact, keyholder or the emergency services. At all times you will offer a friendly and empathetic service, providing support and reassurance to the service user.

What we do changes and saves lives. Don’t just take our word for it, see some feedback we have received below –

“Last weekend my mum collapsed at home but somehow managed to hit the button. After not getting a response from her you contacted her responders and the ambulance without hesitation. You most certainly saved her life. I heard the messages left by your service which were compassionate and clear, and the response – so rapid and effective. I just wanted to thank you, you should be proud of the service you provide and know how much it means to those on the receiving end.”

The Ideal candidate:

You will be a great listener, calm and collected, able to confidently communicate over the phone and have a reassuring tone and empathetic nature.

Key skills and experience:

A confident IT user, able to pick up new systems quickly,
Confident communicating clearly over the phone,
A great listener, able to obtain the critical information our end users are giving,
High attention to detail – able to accurately record information on our systems,
Calm and collected
Have a friendly and reassuring tone and empathetic nature,

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

What we offer:

Competitive salary (EUR 17,659 pa)
12 days holiday + bank holidays (pro-rata)
Contributory pension
Free car parking,
A warm and welcoming team environment,
Development and a chance to build a rewarding career.

Your key day-to-day responsibilities could include:

Speak to our service users to help with a wide range of enquiries; from providing David with reassurance that his carers are coming, to helping Doris test her pendant, to calling the emergency services when Bill has had a fall and can’t get up off the floor,
Assess each call and select the most appropriate follow up procedure, making sure this is the easiest and most effective solution for the end user,
Clearly and concisely pass information to emergency services or personal contacts where required,
Maintain the Response Centre database to a high standard of accuracy, ensuring confidentiality of the data while adhering to the company’s safeguarding and GDPR policy,
Respond to calls effectively and efficiently,
Ensure our service users receive reassurance, comfort, and assistance in a calm and friendly manner over the phone,
Handle housing repair calls from a variety of customers ensuring the appropriate contractors are called.
Carry out outbound calls to vulnerable end users to comfort and reassure.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of 3,000+ people provide life saving and life changing technology and services to millions of customers across 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.

IND2

Quick apply

Refine Your Search

customer service team jobs in gorey, wx

Emergency Helpline Operator

Hotel Receptionist (Part Time)

OTC Assistant

Graduate Inside Sales Specialist

Deli Team Member

Deli Assistant

Night Porter

Retail Sales Assistant Keyholder - Temporary Contract

Food Preparation

Healthcare Assistant - Gorey

ADR Delivery Driver

General Operative

Wedding Coordinator

Food Service Assistant

Full Time Food & Beverage Assistants

Global Airline Support Team Manager

Spa Therapist

Interchange & Scheme Fees Analyst

Front of House Staff

Optometrist

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