Find Contract manager Jobs in Glasnevin, D

Service Delivery Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
4d
General Manager, National Directors Office, NCCP NRS15372
Health Service Executive —Dublin, County Dublin
- Part-time
13d
Project Manager (Grade VII) NRS15349
Health Service Executive —Dublin, County Dublin
- Part-time
13d
Moves & Small Works Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- AutoCAD
- Microsoft Excel
- Customer service
Quick apply
4h
NCAD Communications Manager
National College of Art & Design —Dublin, County Dublin
- €60,611–€78,795 a year
- Full-time
- Marketing
- Social media management
- Project management
- Annual leave
Assistant Staff Officer NASNEOCIV
Health Service Executive —South Dublin, County Dublin
5d
Process Program Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
Facilities Manager
OCS Group —DUBLIN 9, County Dublin
- Remote
- Plumbing
- HVAC
- Leadership
Quick apply
7d
Clinical Trials Manager (12-month contract)
Zymeworks Inc. —Swords, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
Quick apply
17h
Project Manager - Daily Rate Contract
Grouper —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Development Manager at PhotoIreland
PhotoIreland —DUBLIN 1, County Dublin
- €50,000 a year
- Overtime
- Project management
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
13d
Cyber Service Delivery Manager
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- Azure
- Management
- Leadership
TEAM MANAGER
Primark —DUBLIN 9, County Dublin
- €47,375 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
- Employee assistance program
12d
Grade VIII - Contract Management Support Unit (CMSU) DNE26124
Health Service Executive —North Dublin, County Dublin
8d
Check-in Agent
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Overtime
- Customer service
- English
- No degree
- Employee assistance program
- Employee discount
Quick apply
1d
Communications Manager / Bainisteoir Cumarsáide
Health Information and Quality Authority —Dublin, County Dublin
- Annual leave
- Employee assistance program
13d
Brand Manager
McCurrach Careers —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
12d
Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Sales Assistant 12h - Permanent contract
American Vintage —Dublin, County Dublin
- Part-time
- English
- No degree
- Communication skills
Quick apply
1d
Club Development Officer (GAA & Field Sports)
Trinity College Dublin —Dublin, County Dublin
- €43,506–€52,232 a year
- Full-time
9d

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Service Delivery Manager

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€91,000–€136,400 a year
4 days ago

Qualifications

Master's degree
Bachelor's degree
Continuous improvement
Contracts
AI
Business
Communication skills

Full job description

Overview

This is an opportunity to step into a high-impact role at the center of service delivery, governance, and operational resilience for MIPSL (Microsoft Ireland Payment Services Limited), a newly created and regulated payment services provider based in Dublin, Ireland. The Service Delivery Manager will help shape how critical outsourced services are governed and improved, working across business, compliance, procurement, legal, and supplier partners to ensure performance, risk management, and regulatory alignment. It is a role for someone who enjoys building structure, driving continuous improvement, and adopting AI-enabled capabilities to improve efficiency, control, and service outcomes in a fast-evolving environment.

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Service Delivery Manager leads oversight of outsourced service delivery for MIPSL, ensuring providers perform in line with contractual obligations, KPIs, SLAs, regulatory requirements, and internal governance standards. The role provides clear visibility into service performance, drives structured vendor reviews, and prepares decision-ready updates that highlight performance trends, risks, dependencies, and recommended actions.

The role owns identification, escalation, and follow-through for service delivery risks, incidents, provider failures, and contractual concerns. It works across vendors, process owners, and governance stakeholders to ensure issues are investigated, documented, tracked to resolution, and escalated appropriately, including to the Outsourcing Committee when governance attention or decision-making is required.

The Service Delivery Manager supports the full outsourcing lifecycle, including provider evaluation, due diligence, criticality assessment, onboarding, contract change activity, and ongoing sub-outsourcing oversight. The role partners closely with procurement, legal, compliance, and business stakeholders to ensure outsourced arrangements are governed effectively and contractual provisions meet regulatory and operational requirements.

In addition, the role strengthens operational resilience and governance discipline by supporting continuity, exit, and contingency planning, maintaining high-quality outsourcing records, and enabling timely audit and regulatory support. The Service Delivery Manager also helps improve control effectiveness and service outcomes through disciplined documentation, process improvement, and adoption of scalable ways of working, including AI-enabled capabilities where appropriate.

Qualifications

Required Qualifications

Master's/Bachelor's Degree in Business, or related field AND operations, program management, process management or related experience
- OR equivalent experience.
Understanding of outsourcing governance and outsourced service delivery in a regulated environment.
Experience in vendor and/or service provider management covering performance, sourcing, due diligence, and risk assessment, alongside incident management, escalation handling, operational resilience, and risk-based issue resolution.

Preferred Qualifications

Experience preparing governance updates, risk summaries, decision papers, audit evidence, or regulatory support materials.
Practical experience with incident management, remediation tracking, control updates, or service improvement actions.
Experience managing records and documentation related to outsourcing, contracts, suppliers, risk, or governance.
Working knowledge of contracts, SLAs, KPIs, purchase orders, invoicing, and related service governance processes.
Ability to manage cross-functional stakeholders, navigate ambiguity, and drive clarity and alignment.
Process design, operating model, and continuous improvement skills, including practical adoption of AI-enabled capabilities.
Demonstrated judgment, communication, prioritization, and documentation skills.

Process Management IC4 - The typical base pay range for this role across Ireland is € 91,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

contract manager jobs in glasnevin, d

Service Delivery Manager

General Manager, National Directors Office, NCCP NRS15372

Project Manager (Grade VII) NRS15349

Moves & Small Works Manager

NCAD Communications Manager

Assistant Staff Officer NASNEOCIV

Process Program Manager

Facilities Manager

Clinical Trials Manager (12-month contract)

Project Manager - Daily Rate Contract

Development Manager at PhotoIreland

Cyber Service Delivery Manager

TEAM MANAGER

Grade VIII - Contract Management Support Unit (CMSU) DNE26124

Check-in Agent

Communications Manager / Bainisteoir Cumarsáide

Brand Manager

Customer Operations Manager

Sales Assistant 12h - Permanent contract

Club Development Officer (GAA & Field Sports)

I want to receive the latest job alerts for contract manager in glasnevin, d

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