Find Customer service remote Jobs in Galway County Galway

Remote Support Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Windows
8d
Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
8d
Technical Support Engineer (Customer Support)
Magnus Monitors —Galway, County Galway
- €30,000–€38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
AppOps Support Specialist
Planet —Galway, County Galway
- Weekend availability
- Computer Science
- Windows
- Bachelor's degree
Onsite Workspace Specialist
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Bar
- Windows
8d
Asset & Configuration Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Analysis skills
8d
Commercial Account Executive
CitySwift —Galway, County Galway
- Hybrid work
- Sales
- Business development
- Annual leave
- Employee assistance program
Quick apply
Customer Advocate (French Speaking)
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Endpoint Specialist
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Scripting
8d
Virtual Desktop (AVD) Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Azure
- Business
8d
AI OPS & Automation Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Business
- Python
8d
M365 & Collaboration Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- SharePoint
8d
Insurance Specialist (Sales)
Radius Limited —Galway, County Galway
- €33,000 a year
- Full-time
Quick apply
Payroll Supervisor (f/m/d)
TE Connectivity —Galway, County Galway
- Oracle
- Customer service
- Microsoft Office
- Wellness program
- Employee stock purchase plan
14d
Manager, Finance - PACS Mature Markets
ASSA ABLOY —Galway, County Galway
- Oracle
- English
- Finance
- Annual leave
Trainee Equipment Maintenance Technician
Celestica —Galway, County Galway
- €36,000–€42,000 a year
- No degree
- Communication skills
Sr. Director & Head of Architecture
G-P —Galway, County Galway
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Senior Software Engineer, Core Experiences - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Java
8d
Senior Product Designer
Liberty Information Technology —Galway, County Galway
- Hybrid work
- Master's degree
- IT
- AI
- Employee discount
Analytics Engineer
CitySwift —Galway, County Galway
- Hybrid work
- Computer Science
- SQL
- No degree
- Annual leave
- Life insurance
Quick apply

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Remote Support Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
8 days ago

Qualifications

Jira
Hospitality
Customer service
Windows
DHCP
DNS
Mac OS
Business
Communication skills
Active Directory
Intune
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted 7 Days Ago

job requisition id

JR11875

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:

This role provides second-line remote support for Planet’s global workforce, taking escalations from the service desk and resolving more complex endpoint, application, identity, and connectivity issues. Day to day, you will troubleshoot to root cause, fulfil technical service requests, and feed fixes and knowledge back into the L1 team to lift first-contact resolution.

What you will do:

Second-line support — Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.

Request fulfilment — Deliver technical service requests including software deployment, device configuration, and access changes to SLA.

Endpoint troubleshooting — Investigate Windows and macOS issues, profile and policy problems, performance, and application faults to root cause.

Identity & access — Administer Entra ID / Active Directory accounts, groups, MFA, and shared mailboxes in line with security and JML policy.

Remote tooling — Use remote support and endpoint management tooling (Intune, JAMF, remote control) to resolve issues without a desk visit.

Escalation & collaboration — Escalate to L3 specialists and vendors with full diagnostics; own the ticket through to resolution.

Knowledge & enablement — Produce knowledge articles and coach L1 analysts to shift resolution left and reduce escalations.

Problem management — Identify recurring issues and raise problem records; drive permanent fixes with L3 teams.

Asset & documentation — Maintain accurate asset, configuration, and ticket records throughout the support lifecycle.

Success Measures

Escalations resolved remotely and to SLA with minimal desk-side handoff; a measurable uplift in first-contact resolution through knowledge and coaching back to L1.

Who you are:

Proven second-line / desktop support experience in a global or regulated environment.

Strong hands-on troubleshooting of Windows 10/11 and Microsoft 365; working knowledge of macOS.

Hands-on Entra ID / Active Directory administration (accounts, groups, MFA, Conditional Access basics).

Experience with endpoint management tooling - Intune and/or JAMF - for policy, apps, and remote actions.

Solid understanding of networking fundamentals - DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.

Confident with ITSM tooling (Jira Service Management) and ITIL incident, request, and problem management.

Clear written and verbal communication, with strong customer service skills.

Able to work to SLAs, prioritise competing incidents, and document clearly.

ITIL Foundation and/or Microsoft 365 certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

customer service remote jobs in galway county galway

Remote Support Analyst

Service Desk Analyst

Technical Support Engineer (Customer Support)

AppOps Support Specialist

Onsite Workspace Specialist

Asset & Configuration Analyst

Commercial Account Executive

Customer Advocate (French Speaking)

Endpoint Specialist

Virtual Desktop (AVD) Analyst

AI OPS & Automation Analyst

M365 & Collaboration Analyst

Insurance Specialist (Sales)

Payroll Supervisor (f/m/d)

Manager, Finance - PACS Mature Markets

Trainee Equipment Maintenance Technician

Sr. Director & Head of Architecture

Senior Software Engineer, Core Experiences - Galway, Ireland

Senior Product Designer

Analytics Engineer

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