The Clybaun Hotel Galway is currently seeking a dynamic and motivated Sales & Events Manager to join our team. This exciting role combines sales, event management, digital marketing, and client relationship management to help drive business growth while delivering exceptional guest experiences.
If you have a passion for hospitality, strong organisational skills, and a proven ability to manage events and generate business, we would love to hear from you.
Job Overview:
The Sales & Events Manager role involves driving profitability, ensuring guest satisfaction, and delivering excellent service. The ideal candidate will possess a strong sales focus, a proven track record in event management, and the ability to cultivate lasting client relationships. They will also be responsible for interacting with the public through the various social media platforms, ensuring that all replies are in line with brand and content strategies. In addition, all online content, brand image and awareness is to be continuously created, reviewed and maintained.
Key Responsibilities:
Operations Management:
· Manage all sales and event planning activities, ensuring a seamless process from enquiry to execution.
· Coordinate with departments to uphold high quality service standards during event execution.
· Manage customer satisfaction post-event by handling feedback and resolving any issues promptly and effectively.
· Perform day to day sales activity including lead generation, sales calls, contracting & rate negotiation and attendance at relevant events.
Client Relations:
· Build and maintain strong client relationships to ensure high lead-to-booking conversion rates.
· Develop creative strategies to drive business and upsell services to existing clients.
· Exhibit a positive, professional demeanor in client interactions across all platforms.
Brand Standards & Compliance:
· Ensure event execution aligns with the hotel's brand standards.
· Stay well-versed in event technology, contract management, and relevant legal requirements to ensure compliance.
Social Media & Marketing:
· Support the overall sales and marketing effort for the hotel, by developing innovative and relevant content for the customer across all of the online touchpoints: campaigns, SM, CRM, services, online booking engines.
· Assist with E-Commerce related digital projects.
· Be responsible for the Hotels' own website content, ensuring content is relevant and up to date with the Hotel Sales strategy. Raise relevant tickets with management company to carry our works.
· Manage brand content on the online distribution platforms - Online Travel Agencies
(Booking.com / Expedia.com etc)
· Assist with driving consumer CRM strategy and execution of campaign activities working closely with the hotel teams and Tifco management teams. Be main point of contact for CRM system (revinate), ensure all ezine content is relevant. In addition, ensure all automated campaigns are up to date and in line with upsell strategy.
· Assist Senior Management Team with the management of the Customer review websites (Tripadvisor / Booking.com) to ensure guest feedback is being monitored, responded to and shared with the Hotels and other 3rd parties.
· Work with General Manager/Commercial Director/Senior Management to Plan and develop marketing and online campaigns.
· Develop Social Media and Marketing calendar, ensure all content is loaded in line with set out times, dates etc.
· Posting content across social media accounts (facebook, Instagram, tiktok, linkedin )
· Engaging with customers on different channels, extranets (booking.com, Expedia)
· Being on top of the latest social media trends.
· Keep track of all social media data and reporting on it at relevant times.
· RM: be main point of contact for CRM system (revinate) ensure all ezine content irrelevant. In addition ensure all automated campaigns are up to date and in line with upsell strategy.
· Any other task as set out by management
Skills & Experience:
· 2-3 years experience in a similar role
· Strong verbal, listening, and written communication skills
· Excellent customer service and relationship management abilities.
· Ability to develop, manage and implement strategy and plans
· Thorough understanding of the importance of customer experience and uncompromising standards of excellence
· Strong organisational, strategic planning, negotiation and presentation skills
· Proficiency in Microsoft Office Suite
· In-depth knowledge of social media, event technology, contract management, and legal requirements.
· Ability to manage guest room and meeting space inventories effectively.
· Highly organised, able to prioritise and handle a demanding workload.
What We Offer:
· Staff meals provided during shifts
· Free car parking
· Employee discounts on hotel stays and dining
· Ongoing employee engagement activities
· Discounted gym membership
· Discounted phone packages
· Discounted broadband packages
· Career development and progression opportunities
· A supportive, inclusive, and welcoming work environment
Job Types: Full-time, Permanent
Pay: From €38,000.00 per year
Ability to commute/relocate:
- Galway, County Galway: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Sales and Events: 1 year (preferred)
Work authorisation:
Work Location: In person
