Find customer care manager Jobs in galway, g

Front of House Lead
3Dental —Galway, County Galway
- Full-time
- Microsoft Office
- Administrative experience
- Team management
- Employee discount
Quick apply
Store Manager - IKEA Galway
IKEA —Galway, County Galway
- €54,610.36 a year
- Weekend availability
- Leadership
1d
Newborn Hearing Screener
NECSWS —Galway, County Galway
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
6d
Assistant Front Office Manager
Park House Hotel & Restaurant —Galway, County Galway
- €35,000–€38,000 a year
- Weekend availability
- Hotel
- Accounting
- Hotel experience
Quick apply
3d
Duty Manager/Personal Trainer
Flyefit —Galway, County Galway
- From €15 an hour
- Part-time
- First Aid Certification
- In-person
- Business
- Employee assistance program
- Gym membership
Quick apply
2d
TEAM MEMBER - Galway City
Sprout & Co —Galway, County Galway
- €14.15–€14.50 an hour
- Part-time
- English
Receptionist
Leonardo Hotel Galway —Galway, County Galway
- Front desk
Quick apply
1d
GENERAL MANAGER - Galway City
Sprout & Co —Galway, County Galway
- €45,000–€50,000 a year
- Full-time
- Hospitality
- Management
- English
- Annual leave
TEAM LEADER - Galway City
Sprout & Co —Galway, County Galway
- €16.35–€18.00 an hour
- Full-time
- Hospitality
- English
- Leadership
Full time TEAM MEMBER - Galway City
Sprout & Co —Galway, County Galway
- €14.15–€14.50 an hour
- Part-time
- English
Business Administrator
Usafety —Galway, County Galway
- €38,000–€45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
SHIFT LEADER - Galway City
Sprout & Co —Galway, County Galway
- €15–€16 an hour
- Full-time
- Hospitality
- English
- Leadership
Kitchen Assistant - Galway
Sprout & Co —Galway, County Galway
- €14.15–€14.50 an hour
- Part-time
- English
Kitchen Sales Specialist
IKEA —Galway, County Galway
- €33,880 a year
- Weekend availability
- Sales
1d
KITCHEN TEAM MEMBER
Sprout & Co —Galway, County Galway
- €14.50–€15.25 an hour
- Part-time
- English
Lead Catering Assistant
Compass Group Ireland —Galway, County Galway
- €14.67 an hour
- Full-time
- Supervising experience
- No degree
- Time management
Jo Malone London, Sales Consultant, Part Time, Permanent
Brown Thomas Arnotts —Galway, County Galway
- Part-time
- No degree
6d
Forever New, Sales Consultant, Part Time, Permanent
Brown Thomas Arnotts —Galway, County Galway
- Part-time
- No degree
- Communication skills
14h
Territory Manager in Training (Generalist)
Ecolab Inc. —Galway, County Galway
- Full-time
- Sales
- Cleaning
- IT
- Life insurance
13d
Yard Supervisor
Chadwicks Group —Galway, County Galway
- Overtime
- No degree
- Sick pay
13d

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Front of House Lead

3Dental
Galway, County Galway

Quick apply

Job details

Permanent | Full-time

Benefits

Company events
Employee discount
On-site parking

Qualifications

Microsoft Office
Administrative experience
Team management
Leadership
Office experience

Full job description

We are seeking a highly motivated and experienced person to work with our Front of House Reception team. As the Team Lead, you will manage and direct a team of 5-7 Receptionists/Administrators. You will run and manage all rosters for your team. You will be responsible for all face-to-face patient engagement as well as managing incoming calls, emails, and web queries (Boxly). This is a player/manager role, where you will lead by example and where necessary step in to assist the reception team. Your primary goal will be to lead our customer service team in delivering exceptional service and building lasting relationships with our patients.

Responsibilities

· Supervise and lead the reception team, ensuring they are trained, motivated, and responding to all face-to-face patient and inbound call/email queries in a live environment.

· Manage the patient scheduling and appointment booking process, ensuring efficient and effective appointment management.

· Daily and weekly Accounts systems administration and management.

· Ensure patients are greeted and processed in a timely and efficient manner.

· Manage and direct monthly team meetings regarding patient experience, complaints, scheduling, patient payments etc.

· Manage reception rosters to ensure adequate resourcing of staff for peak times.

· Conduct performance management procedures according to internal company policy.

· Manage the 3Dental internal patient database to ensure all calls (inbound and outbound) are tracked, monitored, and actioned.

· Collaborate with the clinical team to ensure patient care aligns with our high-quality standards.

· Address and resolve patient queries and concerns in a timely and empathetic manner, ensuring all complaints and feedback are actioned upon with KPI timelines.

· Identify trends in patient feedback and work with the team to implement improvements.

Qualifications and Experience

Proven experience in a high-volume environment (face to face as well as phone and email engagement).

MS Office suite knowledge essential.

Experience working with customer/patient accounts software packages essential.

Previous experience as a Team Leader, Supervisor, Manager in a Customer Facing and Administration environment essential.

Strong leadership and team management skills.

Experience of dealing with hi-volume and complex patient/client queries (including call/email follow up) essential.

About us

At 3Dental we are committed to providing the latest treatments in oral healthcare at an affordable price. Open since 2016, we have created many beautiful smiles, and we look forward to creating many more.

We provide a wide variety of services to our patients including general dentistry, cosmetic dentistry, orthodontic treatment, implants and much more! We owe our success to the hard work and dedication of our team comprising of customer service representatives, Dentist technicians, dental nurses, dentists, orthodontists, hygienists.

Our Benefits

Discounted dental treatments and products.

Continuing education opportunities and professional growth and development

Access to the Premium Club at 3Arena/Circle Club at Board Gais Energy Theatre

Working Schedule

8-hour shift between 7:30am and 8pm Monday to Friday.

7 hour shift 9am-5pm Saturdays (when required – min one per month).

How to Apply

Please send your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this position to [email protected]

Benefits:

Company events
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in galway, g

Front of House Lead

Store Manager - IKEA Galway

Newborn Hearing Screener

Assistant Front Office Manager

Duty Manager/Personal Trainer

TEAM MEMBER - Galway City

Receptionist

GENERAL MANAGER - Galway City

TEAM LEADER - Galway City

Full time TEAM MEMBER - Galway City

Business Administrator

SHIFT LEADER - Galway City

Kitchen Assistant - Galway

Kitchen Sales Specialist

KITCHEN TEAM MEMBER

Lead Catering Assistant

Jo Malone London, Sales Consultant, Part Time, Permanent

Forever New, Sales Consultant, Part Time, Permanent

Territory Manager in Training (Generalist)

Yard Supervisor

I want to receive the latest job alerts for customer care manager in galway, g

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