Find Technical program Jobs in Finglas, D

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Learning Media Developer, Data Center Learning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- JavaScript
Graduate Marketing Technology Analyst
Colgate-Palmolive —Dublin, County Dublin
- €36,000–€37,000 a year
- Computer Science
- Engineering
- SQL
Certification & Compliance Specialist
Sanbra Fyffe Ltd- Instantor —Santry, County Dublin
- €68,000–€80,000 a year
- Full-time
- Engineering
- Analysis skills
- Project management
Quick apply
Electronics & Automation Engineer (LED Display Manufacturing)
Lightsign Limited —DUBLIN 12, County Dublin
- €37,000–€40,000 a year
- Full-time
- Assembly
- No degree
- Manufacturing
- Sick pay
Quick apply
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Sr. Technical Program Manager, AWS Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- AWS
IT Field Service Engineer
VBT IT Solutions —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- IT
- Flexitime
- Employee assistance program
Quick apply
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Electronics Technician
GLADIATOR GROUP —Dublin Port, County Dublin
- €34,000 a year
- Overtime
- Customer service
- Maintenance
- No experience needed
Quick apply
Senior Data Analyst, Healthcare Economics
Optum —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL
Asset & Wealth Management, Business Controls, Analyst/Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Finance
- Organisational skills
- In-person
- Employee assistance program
8d
German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Analysis skills
Technical Account Manager, Enterprise Support, Strategic Industries, Energy
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- English
- AWS
- Leadership
- Employee assistance program
GRC Pre-Sales Consultant / Solutions Engineer – DACH market, EMEA
Vanta —Dublin, County Dublin
- Full-time
- Azure
- Sales
- Windows
- Annual leave
Fire and Security Engineer
Apex Fire —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Customer service
- System design
- Maintenance
- Fuel card
- Employee assistance program
Quick apply
Full Stack Engineer, Charles River Development, Assistant Vice President
State Street —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Sr. Technical Program Manager, Central Ops
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Management
- Software troubleshooting
- SQL
Principal Data Analyst
Optum —Dublin, County Dublin
- Full-time
- Data analysis skills
- SQL
- Presentation skills

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Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

technical program jobs in finglas, d

Desktop & Site Support Engineer

Desktop Support Engineer

Learning Media Developer, Data Center Learning

Graduate Marketing Technology Analyst

Certification & Compliance Specialist

Electronics & Automation Engineer (LED Display Manufacturing)

Technical Program Manager

Sr. Technical Program Manager, AWS Manufacturing Operations

IT Field Service Engineer

Technical Support Engineer

Electronics Technician

Senior Data Analyst, Healthcare Economics

Asset & Wealth Management, Business Controls, Analyst/Associate, Dublin

German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

GRC Pre-Sales Consultant / Solutions Engineer – DACH market, EMEA

Fire and Security Engineer

Full Stack Engineer, Charles River Development, Assistant Vice President

Sr. Technical Program Manager, Central Ops

Principal Data Analyst

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