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Deputy General Manager
Great National Hotel Ballina —Ballina, County Mayo
- Weekend availability
- Management
- Hotel
- Budgeting
- Employee assistance program
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Deputy General Manager

Great National Hotel Ballina -
Ballina, County Mayo

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Job details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

Management
Budgeting
Leadership
Communication skills
Hotel experience

Full job description

Deputy General Manager

Great National Hotel Ballina

We are currently seeking an experienced, driven, and commercially focused Deputy General Manager to join our senior leadership team at the Great National Hotel Ballina.

This is an exciting opportunity for a hospitality professional with strong operational expertise, leadership capability, and a passion for delivering exceptional guest experiences.

The successful candidate will play a pivotal role in supporting the General Manager in the day-to-day strategic and operational management of the hotel while leading teams to

achieve operational excellence, revenue growth, and outstanding service standards.

Key Responsibilities

Support the General Manager in the overall day-to-day operation of the hotel, ensuring the highest standards across all departments.
Take direct operational responsibility for Front Office, Food & Beverage, Conferences & Banqueting, and overall guest experience delivery.
Lead and coordinate the activities of all operational departments including Front Office, Food & Beverage, Maintenance and Events.
Complete Duty Management shifts as required, ensuring efficient and effective hotel operations at all times.
Drive exceptional guest satisfaction by maintaining consistently high service standards and proactively anticipating guest needs.
Manage guest feedback professionally and efficiently, ensuring prompt resolution and continuous improvement of the guest journey.
Ensure labour costs, departmental expenses, and operational resources are effectively managed in line with budgetary targets and business levels.
Work closely with Heads of Department to monitor financial performance, departmental KPIs, labour percentages, forecasting, and cost controls.
Assist in the preparation, analysis, and implementation of hotel budgets, forecasts, and business strategies.
Recruit, lead, motivate, train, and develop departmental managers and team members to achieve operational and personal development goals.
Conduct annual appraisals, performance reviews, and succession planning initiatives across departments.
Support the implementation of structured training and development programmes through the Great National Training Academy.
Chair and coordinate weekly Heads of Department meetings, ensuring clear communication, accountability, action plans, and follow-up reporting.
Ensure all departments operate in compliance with company policies, brand standards, statutory regulations, and health & safety requirements.
Maintain strong visibility throughout the hotel operation, leading by example and fostering a positive and professional working environment.
Prepare and present regular operational, financial, and guest satisfaction reports to senior management.
Analyse business trends, guest feedback, and operational data to support strategic decision-making and continuous improvement initiatives.

The Ideal Candidate Will Have

Previous senior management experience within a busy hotel environment. Preferably in a similar role.
Strong operational knowledge across Rooms Division and Food & Beverage operations.
Excellent leadership, communication, and people management skills.
Strong commercial awareness with experience managing budgets, labour control, and departmental profitability.
A hands-on leadership approach with excellent problem-solving and decision-making abilities.
Proven ability to lead teams in a fast-paced, customer-focused environment.
Excellent organisational, planning, and reporting capabilities.
Flexibility to work evenings, weekends, and operational shifts as required.

What We Offer

Career progression opportunities within the Great National Group
Continuous training and development
Staff meals and employee benefits
Complimentary leisure club membership
Employee Assistance Programme
Supportive and dynamic working environment

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Deputy General Manager

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Deputy General Manager

Great National Hotel Ballina

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