Great National Hotels & Resorts is currently recruiting for a Reservations Agent to join our Customer Contact Centre team based in Ennis.
This role focuses on supporting guests throughout their booking journey, from initial enquiry to a confirmed reservation. It's a busy and rewarding position suited to someone who enjoys working with people and delivering a high standard of service.
We're proud to share that we are officially Great Place to Work Certified - a recognition based entirely on team feedback about our workplace culture, leadership, and values. We're also delighted to have been recognised as an Outstanding Employer for 2025 as part of the Failte Ireland Employer Excellence Programme, further highlighting our commitment to creating a supportive, engaging, and high-performing workplace.
Key Responsibilities
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Handle inbound calls from guests making booking enquiries
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Assist with creating, updating, and managing reservations
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Provide clear and accurate information on room types, rates, and hotel facilities
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Process booking amendments, cancellations, and special requests
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Manage email enquiries in a timely and professional manner
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Record all guest interactions accurately within internal systems
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Promote additional services and packages where appropriate
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Work towards team targets and service standards
Requirements
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Previous experience in a guest-facing, customer service or sales role is essential
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Strong communication skills with a professional phone manner
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Good attention to detail and ability to multitask
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Comfortable using computer systems and Microsoft Office
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Experience in hospitality or booking systems is an advantage
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Knowledge of Irish geography is beneficial
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Flexibility to work evenings, weekends, and public holidays
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This role requires full-time, year-round availability
What we can offer you:
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Weekly pay structure
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Company-funded educational programmes
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Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
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Advanced online training programs through our E-learning personal development platform
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Access to GN Employee Assistance & Wellbeing Program
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Recruitment bonus through our GN refer a friend scheme
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Option for hybrid working following successful probation.
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Employee Social Events
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Greatness Award employee recognition programme
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Opportunities to give back through paid volunteering initiatives
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Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
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On-site parking
Candidates must have full permission or hold a valid visa to work in the EU.
