Role Summary
CULLY is currently recruiting for a Service Technical Lead to join our team of specialists. This full time, permanent, office and field based role, reports to the Service Manager, and oversees professional services both in-house and field based throughout the country. The client base is extensive and covers every key sector of the water, wastewater industry.
Job Responsibilities
Daily Check-ins
Conduct regular daily check-ins with Service Engineers and Apprentices to confirm:
- Attendance and site allocation
- Work progress and blockers
- Health, safety, and welfare
- Escalate resourcing, technical, or wellbeing issues promptly to the Service Delivery Lead or Line Manager where required.
1-to-1 Meetings
- Hold structured 1-to-1 meetings with direct reports at an agreed frequency (Quarterly).
- Document actions, development needs, and agreed objectives.
- Track progress against previous actions and commitments.
Technical Leadership & Delivery
- Provide hands-on technical leadership to a team of Service Technicians supporting the operation, maintenance, and troubleshooting of automation, E&I, and control systems.
- Act as the technical authority for service works, ensuring solutions are safe, robust, and aligned with CULLY standards and best practice.
- Assess works carried out and provide structured feedback to engineers to drive continuous improvement.
- Ensure all planned and reactive maintenance activities are executed in line with CULLY SOPs, quality, and safety expectations.
Performance Management
- Monitor individual performance against agreed objectives, KPIs, and behavioural expectations.
- Provide timely, constructive feedback—both corrective and positive.
- Identify underperformance early and support improvement plans in line with Company policy.
- Contribute to formal performance reviews and appraisal cycles.
Team Leadership & Development
- Lead, mentor, and support Service Technicians in day-to-day technical activities.
- Mentor and supervise E&I Apprentices through both on-the-job and off-the-job training phases.
- Identify skills gaps and training needs within the team and coordinate required training.
- Conduct regular performance appraisals in line with company policy.
- Participate in recruitment activities, including interviews and technical assessments, as required.
Service & Operational Coordination
- Liaise closely with the Service Delivery Lead and Line Manager to support day-to-day planning, resourcing, and prioritisation.
- Ensure the correct technical documentation, permits, method statements, and service records are prepared prior to execution of service jobs.
- Support effective communication between field teams, service coordination, and management.
- Monitor KPI’s, Daily check-ins
Commercial & Customer Interface
- Support the Line manager / Commercial team in developing technical inputs and quotations for planned service works in line with customer requirements.
- Collaborate with the Commercial Manager to identify and develop service-led business opportunities.
- Balance strong customer engagement with internal team leadership and technical governance.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by business demands.
Skills Required
- Ideally qualified as electrical & instrumentation trade or electrician with proven instrumentation experience or experience in the water/wastewater industry is desirable.
- Experience in leading a team, delivering feedback and on the job training as needed.
- Excellent organisational skills and project management experience an advantage
- Confidence in providing technical support in areas such as analytical telemetry equipment, flowmeters, radios, and data loggers,
- Ability to apply previous experience to niche and once off equipment
- Ability to problem-solve an issue and show initiative to find solution, developing those skills in others.
- Demonstrate a positive approach to work, leading by example in this area.
What We Offer
CULLY is committed to its employees and offer competitive salaries along with benefits such as Company Pension Scheme, Employee Assistance Programme, Income Protection Insurance, Death in Service Benefit, Company Sick Pay Scheme, Learning and Development opportunities, Bike to Work Scheme, company laptop, company phone and flexible working arrangements.
CULLY is an expanding Irish business that encourages career development and progression of their workforce and we are an equal opportunities employer.
