Europcar Mobility Group
At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
We're Hiring Front of House Team Lead at Dublin Airport
We are seeking a dynamic Front of House Team Lead for our customer-facing team at Dublin Airport. Reporting to the Customer Excellence and Revenue Manager, this role is central to delivering a seamless customer experience in a high-volume airport environment. This is a hands-on leadership role focused on effective queue management, service levels, sales performance, and team motivation while protecting brand reputation and driving revenue. Full-time permanent role (40 hours per week), fully flexible shifts Monday–Sunday, between 5:00 AM and 1:00 AM. The role requires the ability to work every Saturday.
Benefits:
Competitive Salary
Uncapped commission
Starting 29 holidays (including bank holidays), increasing with length of service
Medical refund scheme
Enhanced statutory sick pay
Occupational Pension: Employer contribution 1.5%, employee contribution 2%
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Customer Experience & Front of House Leadership
Lead the front-of-house operation to deliver a fast, smooth, and professional customer journey.
Maintain strong floor presence, acting as escalation point for customer issues and service recovery.
Ensure complaints are resolved quickly and professionally, protecting brand reputation at all times.
Drive customer satisfaction (NPS) through consistent service excellence.
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Queue Management & Service Levels
Actively manage queues and customer flow during peak arrival banks.
Adjust team deployment in real time to maintain service level targets.
Identify and resolve bottlenecks across the customer journey.
Serve customers at the counter when required or instructed by line manager.
Ensure priority and pre-booked customers are processed efficiently.
Sales & Revenue
Maximise upsell opportunities including upgrades, protection, and add-ons.
Coach team members to identify and convert sales opportunities confidently.
Monitor sales performance and provide live feedback to improve results.
Ensure all sales are compliant and customer-focused.
Team Leadership
Motivate and support front-of-house staff in a fast-paced environment.
Lead by example to maintain energy, morale, and service standards during peak pressure.
Provide coaching, on-the-floor feedback, and daily performance support.
Assist with shift planning and workload distribution.
Operational Coordination
Work closely with fleet and operations teams to ensure vehicle readiness matches demand including preparing and overseeing bespoke offerings at the such as Europcar Express pick up.
Communicate operational risks (delays, shortages, system issues) proactively.
Support smooth execution of shuttle and direct-to-car processes.
Brand & Compliance
Maintain high standards of presentation across the front-of-house area.
Ensure compliance with rental procedures, documentation, and insurance requirements.
Uphold company standards in every customer interaction.
Your Skills:
Experience in a supervisory or team leader role in a fast-paced customer-facing environment (airport, retail, hospitality).
Strong ability to manage queues, prioritise, and make decisions promptly.
Confident communicator with strong interpersonal skills.
Sales-aware with ability to motivate others to achieve targets.
High energy, resilient, and hands-on leadership style.
Why choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
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We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
