Find Vice president, head of commercial operations Jobs in Dublin County Dublin

Head of Global Onboarding Operations
Phorest —DUBLIN 1, County Dublin
- Remote
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Deal Desk - International
Anthropic —Dublin, County Dublin
- €295,000 a year
- Bachelor's degree
- AI
- Communication skills
Third Party Management - Oversight Manager - Vice President (m/f/d)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €53,000–€99,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
Custody Product Transformation - Senior Product Manager (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Leadership
6d
Head of Technology & AI, APAC, Europe and ESS
AXA —DUBLIN 1, County Dublin
- Conflict management
- Agile
- AI
Head of Sales & Managing Director, France
Indeed —Dublin, County Dublin
- €144,000–€326,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
- Annual leave
Quick apply
Vice President, Loan Operations Lead Manager – Position Servicing
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Head of Compliance
beqom —Dublin, County Dublin
- Full-time
- Remote
- Banking
Quick apply
Asset Servicing Custody Product Manager (Vice-President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Product management
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Services Sales AI — Pillar Execution & Client Intelligence Lead (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Sales
- Master's degree
- No degree
8d
Marketing Effectiveness, Senior Vice President
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
Head of Responsible AI- Vice President
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- Computer Science
Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Technical Delivery Manager, Charles River Development, Assistant Vice President
State Street —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
Global Head of People Experience
Citco —Dublin, County Dublin
- Full-time
- Oracle
- Contracts
- IT
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Vice President, Head of Commercial Operations
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- Full-time
- Sales
- Marketing
- Master's degree
13d
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS

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Head of Global Onboarding Operations

Phorest -
DUBLIN 1, County Dublin

Quick apply

Job details

Permanent

Qualifications

Analysis skills
SaaS
Leadership
Communication skills

Full job description

The Opportunity

We're looking for a Head of Global Onboarding Operations to join our Global Operations team and own the health, performance, and future evolution of our global onboarding experience.

As the Head of Global Onboarding Operations, you'll be responsible for ensuring every new customer receives a consistent, efficient, and value-driven onboarding journey, regardless of region. Rather than managing day-to-day onboarding delivery, you'll focus on identifying opportunities to improve customer outcomes, operational efficiency, and commercial performance through data, customer insights, trend analysis, and strategic initiatives.

Working closely with Regional Onboarding teams, Product, Customer Success, Sales, Revenue Operations, Enablement, and Engineering, you'll shape the future of onboarding by creating scalable global processes, optimising tooling, and influencing the product roadmap. Success in this role is measured not just by how onboarding performs today, but by how you continually improve it for tomorrow.

If you're a strategic, customer-obsessed leader who enjoys solving complex operational challenges and delivering measurable business impact, we'd love to hear from you.

What You’ll Do

Strategic Enablement & Revenue Impact: Lead the four core pillars of the onboarding domain — Measure performance through metrics, Understand root causes and trends, Improve customer adoption and time-to-value, and Influence the future onboarding experience across Product and Operations.
Process Optimisation: Design, improve, and standardise onboarding processes across regions. You will create scalable workflows, frameworks, documentation, and governance models to eliminate inefficiencies, build team productivity, and balance global consistency with local market nuances.
Tooling & Systems Ownership: Own and optimize the onboarding tooling stack so teams operate effectively at scale. You'll partner with Operations, Product, Data, and Engineering to enhance system capabilities, reduce manual effort, improve visibility into customer health, and automate workflows.
People Leadership: Lead, coach, and develop a high-performing team in alignment with Phorest’s values.
Cross-Functional Collaboration: Act as a key partner across Onboarding, Customer Success, Sales, Product, Operations, Data, and Enablement. You will advocate for regional needs, align initiatives with global strategies, support Premium & Enterprise paths, and ensure a seamless customer journey.
Data, Insights & Continuous Improvement: Define and track KPIs, build business cases, and run Domain Business Reviews to give leadership complete confidence in domain health. Use data-driven insights to reduce customer effort, accelerate live dates, increase CSAT, and drive feature activation.

What You Bring

Ideally 8+ years prior experience in onboarding, customer operations, or customer success programmes within a SaaS environment.
3+ years of proven people leadership experience, with a track record of developing and coaching high-performing teams.
Strong strategic and operational thinking with the ability to balance high-level framework creation with hands-on execution in a fast-paced environment.
A data-driven mindset with strong analytical and problem-solving capabilities, using customer and operational data to spot trends and drive measurable results.
Excellent stakeholder management and communication skills, with a track record of influencing cross-functional teams (Product, Sales, CS, Operations) without direct authority.
Experience driving operational excellence, process optimisation, and continuous improvement across complex global environments.
Strong commercial awareness and deep understanding of SaaS customer lifecycle metrics (CSAT, churn, time to value, feature activation).
Confidence with executive presentations and leading structured business reviews to influence strategic decision-making.
High level of ownership and accountability, with a collaborative growth mindset focused on supporting and developing teams.

Quick apply

Refine Your Search

vice president, head of commercial operations jobs in dublin county dublin

Head of Global Onboarding Operations

Head of Deal Desk - International

Third Party Management - Oversight Manager - Vice President (m/f/d)

Head of Professional Services

Custody Product Transformation - Senior Product Manager (Vice President)

Head of Technology & AI, APAC, Europe and ESS

Head of Sales & Managing Director, France

Vice President, Loan Operations Lead Manager – Position Servicing

Head of Compliance

Asset Servicing Custody Product Manager (Vice-President)

Information Technology Cross-Function Vice President

Services Sales AI — Pillar Execution & Client Intelligence Lead (Senior Vice President)

Marketing Effectiveness, Senior Vice President

Head of Responsible AI- Vice President

Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)

Technical Delivery Manager, Charles River Development, Assistant Vice President

Global Head of People Experience

Head of EMEA Sales

Vice President, Head of Commercial Operations

Head of International Order-to-Cash

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