Find Saas customer success manager Jobs in Dublin County Dublin

Customer Success Manager
Userpilot —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- Communication skills
- Analytics
- Annual leave
Quick apply
Customer Success Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Communication skills
Implementation Manager
Circit Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Communication skills
Quick apply
Customer Success Operations Manager, EMEA
Okta —Dublin, County Dublin
- €80,000–€110,000 a year
- Data analysis skills
- Analysis skills
- AI
- Annual leave
Customer Success Manager
Vusion —Dublin, County Dublin
- Full-time
- Remote
Quick apply
Head of Customer Success & Retention
Fiserv —Dublin, County Dublin
- Full-time
- Leadership
7d
Customer Success Manager, High Touch
Intercom —Dublin, County Dublin
- Hybrid work
- No degree
- Work from home
8d
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Revenue Operations Manager - Channel Programs (Hybrid)
Nitro —Dublin, County Dublin
- Microsoft Excel
- Sales
- Salesforce
Quick apply
Agile Project Manager
Canada Life —Dublin, County Dublin
- Azure
- English
- No degree
Customer Success Manager
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
Enterprise Customer Success Manager - Dublin/Paris
Datadog —Dublin, County Dublin
- English
- Communication skills
- Employee stock purchase plan
Quick apply
1d
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Manager, Product Management - B2B Payments
Mastercard —Dublin, County Dublin
- Full-time
- ERP systems
- Research
- Analysis skills
Strategic Project Manager
LearnUpon —Dublin, County Dublin
- Analysis skills
- No degree
- Organisational skills
- Annual leave
Senior Manager, Web Strategy and Performance
Nitro —Dublin, County Dublin
- Sales
- Analysis skills
- Communication skills
Quick apply
Customer Success Manager
VusionGroup —Dublin, County Dublin
- Full-time
12d
Training & Enablement Manager
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Business
14d

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Customer Success Manager

Userpilot -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Annual leave
Private medical insurance

Qualifications

JavaScript
SaaS
Account management
Communication skills
Analytics

Full job description

About the Role

Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior, journey stage, and segment. It's a technically versatile platform, and making it work for a high volume of customers efficiently is the challenge this role is built around.

You'll manage a large book of smaller EMEA accounts, working through a scaled, tech-touch model rather than high-touch 1:1 engagement. That means you'll rely heavily on data, automation, and programmatic outreach to drive retention outcomes - your leverage comes from well-designed playbooks and knowing when to intervene, not from calendar coverage. Our Implementation team handles installation, integrations, and initial setup; your job is to keep customers activated, engaged, and renewed at scale.

What You'll Own

Gross retention across a high-volume EMEA book of business
Executing and iterating on scaled engagement playbooks - onboarding sequences, health-triggered outreach, group webinars, and in-app guidance rather than bespoke account strategy
Monitoring health signals and usage data across your book to identify at-risk accounts and prioritize intervention efficiently
Running lightweight account reviews and check-ins with higher-value accounts in your segment, where 1:1 time is warranted
Coordinating with AEs on expansion signals within your book. They own the commercial motion, you surface the opportunities
Escalating product feedback and customer needs to internal teams in a structured, aggregated way
Contributing to the development of self-serve resources, templates, and playbooks that improve outcomes across the full customer base

What We're Looking For

Required

2+ years in a Customer Success, Account Management, or digital CS role at a B2B SaaS company
Experience managing a high-volume book. You know how to segment, triage, and prioritize across dozens or hundreds of accounts without losing signal on the ones that matter
Comfortable building and executing scaled engagement motions: automated sequences, group sessions, templated outreach - not just 1:1 calls
Data-driven by default: you use health scores, usage trends, and CRM data to drive prioritization, not instinct
Strong written communication - at scale, async, and written touchpoints do a lot of the work
Genuine comfort using AI tools in your workflow - for drafting outreach, synthesizing customer data, identifying risk patterns, and scaling your output. This isn't a nice-to-have; it's how this team operates

Bonus

Experience with product analytics, user engagement, or in-app tooling platforms
Fluency in additional European languages - given the breadth of the EMEA book, this is a meaningful advantage
Familiarity with APIs, JavaScript, or web fundamentals
UI/UX sensibility

Benefits

Competitive base salary + performance-based bonus
Private medical insurance
Hybrid structure: 3 days in office, 2 remote
20 days annual leave + public holidays + Winter Break (Dec 25 – Jan 1)
14 days sick leave
Training budget, industry events, and conference access
Clear path for career progression

Right to Work

Candidates must have the right to work in Ireland. We are not in a position to offer visa sponsorship for this role.

Equal Opportunities Statement

Userpilot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of gender, civil status, family status, age, disability, race, religion, sexual orientation, or membership of the Traveller community, in accordance with the Employment Equality Acts 1998–2015.

Data Privacy Notice

By applying for this role, your personal data will be processed by Userpilot for the purposes of recruitment and candidate evaluation. We will retain your information for no longer than is necessary for this purpose.

Quick apply

Refine Your Search

saas customer success manager jobs in dublin county dublin

Customer Success Manager

Customer Success Specialist- ServiceNow

Implementation Manager

Customer Success Operations Manager, EMEA

Customer Success Manager

Head of Customer Success & Retention

Customer Success Manager, High Touch

Enterprise Customer Success Manager - Benelux

Service Delivery Manager

Senior Customer Success Manager

Revenue Operations Manager - Channel Programs (Hybrid)

Agile Project Manager

Customer Success Manager

Enterprise Customer Success Manager - Dublin/Paris

Principal Customer Success Manager, Enterprise

Manager, Product Management - B2B Payments

Strategic Project Manager

Senior Manager, Web Strategy and Performance

Customer Success Manager

Training & Enablement Manager

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