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Head of Patient Access and Flow

Beaumont Hospital -
Dublin, County Dublin

Apply Now

Job details

Permanent | Full-time
€88,344–€108,267 a year
1 day ago

Qualifications

Management
Master's degree
Leadership
Negotiation
Nursing

Full job description

Overview:

Post Title:

Head of Patient Access & Flow

Post Status:

Permanent Contract

Department

Bed Management Department

Location:

Beaumont Hospital , affiliated sites and services

Reports to:

Chief Operations Officer

Salary:

Appointment will be made on the Functional Officer (0161) salary scale

( €88,344 to €108,267) at a point in line with Government pay policy.

Hours of work:

Full time, 35 hours per week

Closing Date:

12 noon on 14/9/2026

Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.

Position Summary

The Head of Patient Access & Flow is a senior leadership position within Beaumont Hospital with responsibility for the strategic and operational leadership of patient flow, capacity management and unscheduled care performance across the organisation. The post holder will lead the development, implementation and continuous improvement of hospital-wide patient flow and capacity management strategies to ensure patients receive timely access to safe, effective and person-centred care.

Reporting directly to the Chief Operations Officer, the Head of Patient Access & Flow will provide strategic leadership and expert operational oversight of:

Bed Management Services
Patient Flow Services
Delayed Transfer of Care Services
Off-Site Management Services
Capacity Escalation Processes
Hospital Flow Improvement Programmes
Demand and Capacity Planning Functions
Relevant operational efficiency
Quality and patient safety
Service improvement and transformation
Capacity optimisation
Sláintecare implementation

The Head of Patient Access & Flow will work collaboratively with the Head of Surgical Operations and the Head of Medical & Emergency Operations to achieve unscheduled and scheduled care targets and support the hospital's response to increasing demand and complexity whilst ensuring effective utilisation of available capacity and resources.

Head of Bed Management Priorities:

Provide strategic leadership for patient flow and capacity management across Beaumont Hospital.

Lead the development and implementation of the hospital's Patient Flow and Capacity Management Strategy.

Support the Executive Management Team in delivering organisational performance objectives.

Act as the principal adviser to the COO on patient flow, hospital capacity and access management matters.

Provide leadership for hospital-wide initiatives designed to improve patient access, reduce delays and enhance the patient experience.

Develop innovative models of care and operational solutions that improve patient flow across scheduled and unscheduled care pathways.

Contribute to organisational planning, service development and transformation programmes.

Represent Beaumont Hospital on regional and national working groups relating to patient flow, access and operational performance.

Participate on the Senior Executive Call Rota.

Responsibilities:

A. Operational Management

Provide executive oversight of hospital bed capacity management processes.

Lead the development of capacity planning systems and operational escalation frameworks.

Ensure robust forecasting and demand modelling methodologies are in place to support decision-making.

Oversee the management of occupancy levels and patient placement processes.

Lead organisational responses to periods of increased activity and capacity pressures.

Ensure effective utilisation of available inpatient capacity across all clinical services.

Work with Clinical Directorates to identify opportunities for capacity creation and improved utilisation.

Drive initiatives that reduce avoidable delays and maximise patient throughput.

B. Service Planning

Lead organisational efforts to improve patient flow across all care pathways. Develop performance improvement programmes that reduce delays in admission, transfer and discharge. Monitor organisational performance against key access and flow indicators. Lead multidisciplinary initiatives to improve:

Emergency Department performance
Length of Stay
Discharge performance
Delayed Transfers of Care
Bed Occupancy
Elective Access
Patient Experience

Ensure appropriate governance and accountability arrangements are in place to support performance improvement. Provide regular performance updates to the Executive Management Team and Board Committees as required.

C. Performance Management

Monitoring organisational performance against relevant KPIs
Producing regular performance reports for the COO and senior management.
Analysing trends and identifying opportunities for improvement and modernisation.
Lead major service improvement initiatives relating to patient flow and hospital capacity.
Benchmarking against national metrics.

D. HR Management and Organisational Development

Provide effective leadership and management of the Bed Management Department, creating a high performance culture of, accountability, collaboration, innovation, continuous improvement and Patient-centered care.

Develop and maintain a high-performing, engaged and motivated multidisciplinary team through effective communication, coaching, performance management and recognition.

Ensure departmental staffing establishments, skill mix and roster arrangements are planned and managed to provide safe, effective and responsive services that meet the operational requirements of the hospital seven days per week.

Ensure workforce resources are deployed flexibly to respond to changing patterns of demand, service pressures and organisational priorities while maintaining safe patient care.

Lead workforce planning for the department, identifying future staffing requirements and supporting recruitment, retention and succession planning in collaboration with Human Resources.

Ensure all staff have clearly defined roles, responsibilities and performance objectives, with regular performance review and development planning in line with hospital policy.

Foster a culture of innovation, empowerment and continuous quality improvement, encouraging staff to identify opportunities to improve patient flow, departmental performance and patient experience.

Promote collaborative working across clinical directorates and operational departments, ensuring the Bed Management Department is recognised as an integrated partner in achieving organisational objectives.

Ensure compliance with all Human Resource policies and procedures, including attendance management, mandatory training, health and safety, equality, dignity at work and organisational values.

E. Quality Assurance and Risk Management

Lead the identification and management of operational risks associated with hospital flow and capacity, and ensure effective governance structures are in place.

Ensure compliance with:

HIQA Standards

HSE Policies

Health and Safety Legislation

Data Protection Requirements

Corporate Governance Requirements

Take responsibility for enquiries and parliamentary questions relating to the bed management department

The job description indicates the main functions and responsibilities of the post and is subject to review and amendment. Other specific work not covered in this job description may also be assigned by the Director of Nursing from time to time.

Qualifications:

Selection Criteria:

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

Clinical background in Nursing or Health and Social Care profession.

Indept knowledge of Acute hospitals and Operations

Minimum of 7 years senior management experience in the acute hospital environment (In the last 10 years)

Level 8 degree qualification.

Demonstrable track record in strategic planning, operational management and service development.

Demonstrable evidence of leadership and management of large multidisciplinary healthcare teams.

Desirable:

Master’s degree in healthcare management or related field.

Executive/Senior Management on call experience

Behaviours & Competencies

Strong leadership, management and influencing skills.

Excellent negotiation and diplomacy skills.

Resilience and ability to deliver objectives under pressure.

Strategic thinking and change management expertise.

Ability to analyse complex data and make informed decisions.

Informal Enquiries to

Name:

Claire Noonan

Title:

Chief Operations Officer

Email address:

[email protected]

Apply Now

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