Find It support level 2 Jobs in Dublin County Dublin

Deskside Support Engineer
The AA Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Work from home
- Employee assistance program
Quick apply
3d
IT Support Engineer - Hybrid
IPSUS —DUBLIN 2, County Dublin
- No degree
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Hardware Engineer
Intellect —Dublin, County Dublin
- €28,300–€35,000 a year
- Monday to Friday
- Azure
- Computer Science
- Customer service
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Monday to Friday
- Azure
- Computer Science
- SQL
Helpdesk Tier 2 Analyst
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
2d
Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
Data Center Customer Operations III
Equinix —Dublin, County Dublin
- Full-time
- No degree
- In-person
2d
Cloud Engineer
Canada Life Group Services —Dublin, County Dublin
- Azure
- DevOps
- English
ICT Procurement Specialist
Asiera —DUBLIN 1, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Presentation skills
- Work from home
- Employee assistance program
Quick apply
1d
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Workforce & Queue Management Analyst
TikTok —Dublin, County Dublin
- Microsoft Excel
- Social media management
- SQL
2nd Line Support Analyst - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €32,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
Quick apply
Securities & Derivatives Analyst
Citi —Dublin, County Dublin
- €35,950 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
4d
Actuarial Analyst (Graduate Programme)
Allianz —Blackrock, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Staff Network Engineer
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
Fullstack Developer - Python
Citco —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- AWS
HR & Finance Associate - Business Operations Team
Protex AI —Dublin, County Dublin
- €35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- No degree
- AI

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Deskside Support Engineer

The AA Ireland -
Dublin, County Dublin

Quick apply

Job details

Full-time
3 days ago

Benefits

Bike to work scheme
Company pension
Work from home
Company events
Employee assistance program
Employee discount
Gym membership

Qualifications

Computer Science
Customer service
Windows
Bachelor's degree
IT support
Organisational skills
Business
Communication skills
Active Directory
Information Technology

Full job description

Role Introduction:

The AA is seeking a Deskside Support Engineer to join our IT team and help deliver a high-quality support service across the business.

This role is responsible for providing Level 1 (L1) technical support to end users, resolving hardware and software issues, supporting Microsoft technologies, and ensuring an excellent customer experience.

This role will be based at our Dublin Head Office and will be eligible for the AA's Hybrid Working Policy.

Key Responsibilities:

As the AA business continues to evolve, so too will the responsibilities of this role evolve and change over time. The primary responsibilities and focus areas for this role will include the following:

Provide Level 1 IT support for Windows, Microsoft 365, and business applications.
Troubleshoot and resolve hardware, software, and device-related issues.
Support user account administration, including password resets and access requests.
Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Perform routine system maintenance, updates, and device health checks.
Maintain accurate records of incidents, requests, and IT assets.
Adhere to IT security policies and best practices.
Collaborate with internal IT teams and external vendors to resolve issues.
If needed, participate in the IT on-call rota and scheduled Saturday support.

The Candidate should have the following:

Minimum qualifications, experience & skills

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 2 year's experience in a Deskside Support, IT Support, Service Desk, or similar role.
Strong knowledge of Windows operating systems and Microsoft 365.
Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, or equivalent) are desirable.
Experience supporting Active Directory and end-user devices.
Good understanding of networking fundamentals and troubleshooting.
Excellent problem-solving and communication skills.
A strong customer service focus and commitment to delivering a positive user experience.
The ability to prioritise workload and work effectively in a fast-paced environment.

Additional Required Key Skills & Attributes:

A proactive, adaptable individual who thrives in a fast-paced and evolving environment.
A self-starter who can work independently while collaborating effectively with colleagues across the business.
A positive, customer-focused approach with strong problem-solving skills and a can-do attitude.
Excellent organisational skills with the ability to prioritise workload and manage competing demands.
A reliable and committed team player with a strong work ethic and the ability to deliver to deadlines.
Strong communication and interpersonal skills, with the ability to build positive relationships at all levels.
Resilient, enthusiastic, and eager to learn, with a genuine interest in developing a career in IT.

Job Type: Full-time

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
Gym membership
Work from home

Experience:

Deskside Support: 2 years (required)

Work authorisation:

Ireland (required)

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

it support level 2 jobs in dublin county dublin

Deskside Support Engineer

IT Support Engineer - Hybrid

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

IT Systems Engineer

Hardware Engineer

Associate Systems Administrator

Data and AI Analyst

Helpdesk Tier 2 Analyst

Service Desk Engineer

Data Center Customer Operations III

Cloud Engineer

ICT Procurement Specialist

Customer Experience Agent

Workforce & Queue Management Analyst

2nd Line Support Analyst - Dublin Airport

Securities & Derivatives Analyst

Actuarial Analyst (Graduate Programme)

Staff Network Engineer

Fullstack Developer - Python

HR & Finance Associate - Business Operations Team

I want to receive the latest job alerts for it support level 2 in dublin county dublin

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