Find Ict manager Jobs in Dublin County Dublin

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Business Administration Manager
Teagasc —Ashtown, County Dublin
- €53,740–€75,788 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Full Stack Software Engineer
Enel —Dublin, County Dublin
- €80,000–€100,000 a year
- Full-time
- Computer Science
- English
- AWS
- Annual leave
- Employee assistance program
Career Guidance Advocate
Lourdes Youth and Community Services Ltd —Dublin, County Dublin
- €33,254–€59,330 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Quick apply
9d
ICT Design Engineer, EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- CAD
- AWS
Admissions Manager - 6 months FTC
RCPI —DUBLIN 2, County Dublin
- €67,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Work from home
Quick apply
11d
Technology Risk & Resilience Manager (Second Line)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- No degree
Quick apply
Grade VII, Information Communication Technology (ICT) Project Manager NRS15449
Health Service Executive —Dublin, County Dublin
- Part-time
- In-person
3d
SQL Database Administrator – Security & Risk
Azimut Holding —Dublin, County Dublin
- Azure
- English
- SQL
ICT Package Manager
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- Communication skills
Technology Risk Assurance Consultant or Manager
RSM —Dublin, County Dublin
- Oracle
- Computer Science
- ERP systems
Quick apply
Grade VII Data Analyst NRS15476
Health Service Executive —Dublin, County Dublin
- Part-time
- In-person
3d
Regional Programme Coordinator (Dublin South Leinster Region)
Irish College of GPs —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance program
Quick apply
Financial Planning & Analysis (FP&A) Analyst
SEAI —Dublin, County Dublin
- €76,202 a year
- Full-time
- Hybrid work
- No degree
- Accounting
Quick apply
11d
Technical Manager
Echelon DC —Sandyford, County Dublin
- Full-time
- Spanish
- Engineering
- SharePoint
Quick apply
Senior Engineer I&C
Exyte GmbH —Leixlip, County Kildare
- Engineering
- System design
- Bachelor's degree
Grade VII, Office and Project Manager NRS15469
Health Service Executive —Dublin, County Dublin
- Part-time
- In-person
3d
Technical Interfacing Lead
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- No degree
- Employee assistance program
Quick apply
Senior Engineer I&C
Exentec —Leixlip, County Kildare
- Engineering
- System design
- Bachelor's degree
General Manager NRS15434
Health Service Executive —Dublin, County Dublin
- Part-time
- Business
11d

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

ict manager jobs in dublin county dublin

IT Support Engineer - Level 2

Business Administration Manager

Full Stack Software Engineer

Career Guidance Advocate

ICT Design Engineer, EMEA

Admissions Manager - 6 months FTC

Technology Risk & Resilience Manager (Second Line)

Grade VII, Information Communication Technology (ICT) Project Manager NRS15449

SQL Database Administrator – Security & Risk

ICT Package Manager

Technology Risk Assurance Consultant or Manager

Grade VII Data Analyst NRS15476

Regional Programme Coordinator (Dublin South Leinster Region)

Financial Planning & Analysis (FP&A) Analyst

Technical Manager

Senior Engineer I&C

Grade VII, Office and Project Manager NRS15469

Technical Interfacing Lead

Senior Engineer I&C

General Manager NRS15434

I want to receive the latest job alerts for ict manager in dublin county dublin

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