Find Google supply chain Jobs in Dublin County Dublin

Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
7d
Delivery Program Manager
Google —Dublin, County Dublin
- €92,000–€94,000 a year
- Full-time
- Bachelor's degree
- No degree
- Construction experience
Global Category Manager, Data Centers
Google —Dublin, County Dublin
- €80,000–€82,000 a year
- Full-time
- Bachelor's degree
- No degree
- Construction experience
7d
Buying Assistant (Production Team)
&Open —DUBLIN 6W, County Dublin
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Fónfix Express Co-ordinator
Fonua Ltd —DUBLIN 18, County Dublin
- Full-time
- Free parking
Quick apply
7d
Clinical Application Specialist
InterSystems —Dublin, County Dublin
- Nursing
- English
- Bachelor's degree
Quick apply
Technical Solutions Engineer I, Scaled Solutions
Google —Dublin, County Dublin
- €72,000–€96,000 a year
- Full-time
- Oracle
- Engineering
- System design
4d
Business Data Scientist, gUP
Google —Dublin, County Dublin
- €90,000–€92,000 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
8d
Technical Program Manager III, Data Center Deployments
Google —Dublin, County Dublin
- €118,000–€120,000 a year
- Full-time
- Bachelor's degree
- No degree
8d
Program Manager, Server Operations
Google —Dublin, County Dublin
- €92,000–€94,000 a year
- Full-time
- Customer service
- Master's degree
- Project management
6d
Technical Specialist
InterSystems —Dublin, County Dublin
- Data analysis skills
- Master's degree
- SQL
Quick apply
Application Specialist- PAS
InterSystems —Dublin, County Dublin
- Management
- Engineering
- English
Quick apply
Senior Manager, Service Reliability and Customer Operations
InterSystems —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
DevSecOps Engineer
Holafly —Dublin, County Dublin
- Hybrid work
- No degree
- Python
- Annual leave
Technical Specialist- Integration
InterSystems —Dublin, County Dublin
- Data analysis skills
- English
- SQL
Quick apply
Accounting Manager
Bear Robotics —Dublin, County Dublin
- €71,000–€104,000 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
- Employee assistance program
- Gym membership
Quick apply
4d
Senior Manager Data Architecture and AI
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- Java
- Gym membership
Manager, PDS BI&T - AI Engineering & Enablement
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
- Annual leave
14d
Cloud Security Architect
Ekco —Dublin, County Dublin
- Hybrid work
- Microsoft Access
- Azure
- DevOps
- Annual leave
- Employee assistance program
Quick apply
Senior Software Engineer - Data License Plus
Bloomberg —Dublin, County Dublin
- Oracle
- Java
- AWS

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Senior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€37,500 a year
7 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Customer service
Supply chain
Administrative experience
Analysis skills
Communication skills

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a Senior Customer Support Specialist, you will manage the most complex and sensitive customer cases across all channels. You will act as a specialist escalation point, handling high‑priority complaints, after‑sales management issues, and cases requiring supplier engagement or cross‑department collaboration which requires a deeper knowledge of the supply chain.Your expertise in objection handling, professional written communication, and customer advocacy will play a key role in turning challenging situations into positive outcomes. You will combine strong analytical skills with a deep understanding of customer needs toidentify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

You will combine strong analytical skills with a deep understanding of customer needs to identify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

What you'll do

Manage complex complaint cases across all channels, including WhatsApp, Facebook Messenger, Email, and Telephone.
Manage after‑sales management cases, liaising with suppliers and internal departments to secure fast, effective resolutions.
Demonstrate expert‑level objection handling over the phone, resolving escalated issues with confidence, empathy, and professionalism.
Produce high‑quality written responses that are comprehensive, accurate, and aligned with Lidl’s tone of voice.
Turn dissatisfied customers into brand advocates by delivering exceptional serviceand clear, solution‑focused communication.
Handle high volumes of customer contacts while maintaining exceptional quality standards.
Meet and exceed KPIs across quality, handling time, productivity, and customer satisfaction.
Take full ownership of complex queries, coordinating with third‑party agents and internal stakeholders to deliver timely outcomes.
Use internal systems, including Salesforce CRM, to document cases thoroughly and maintain accurate customer records.
Analyse customer data to identify recurring issues, trends, and opportunities for process or experience improvements.
Act as a champion for customer needs, ensuring insights are shared with the wider business to drive continuous improvement.
Consistently deliver service that exceeds expectations and reinforces customer trust in the Lidl brand.
Acts as a subject matter expert, providing guidance and coaching to junior team members on difficult cases.

What you'll need

Minimum 2-3 years in a high-intensity customer service role, with at least 1 year experience of handling formal escalations or claims.
A genuine passion for customer care and a commitment to delivering exceptional service.
Outstanding communication skills, both written and verbal, with the ability to simplify complex issues.
Proven experience handling escalated complaints, claims, and after‑sales cases with professionalism and confidence.
Strong negotiation and problem‑solving abilities, especially in high‑pressure oremotionally charged situations.
Ability to thrive in a fast‑paced environment while meeting performance targets.
Excellent organisational and time‑management skills, with the ability to prioritisemultiple complex cases.
Strong administrative capability and proficiency in Google Workspace.
Flexibility to work evenings and weekends as required.
A proactive, resilient, and solutions‑focused mindset.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€37,500 per annum
20 days holidays per annum
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

google supply chain jobs in dublin county dublin

Senior Customer Support Specialist (12 Month Fixed Term)

Delivery Program Manager

Global Category Manager, Data Centers

Buying Assistant (Production Team)

Fónfix Express Co-ordinator

Clinical Application Specialist

Technical Solutions Engineer I, Scaled Solutions

Business Data Scientist, gUP

Technical Program Manager III, Data Center Deployments

Program Manager, Server Operations

Technical Specialist

Application Specialist- PAS

Senior Manager, Service Reliability and Customer Operations

DevSecOps Engineer

Technical Specialist- Integration

Accounting Manager

Senior Manager Data Architecture and AI

Manager, PDS BI&T - AI Engineering & Enablement

Cloud Security Architect

Senior Software Engineer - Data License Plus

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