JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for an EMEA Account Director for our Work Dynamics business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Location: Dublin
Role Purpose
An exciting opportunity has arisen for a customer focused Account Director to join JLL’s Work Dynamics business. The successful Account Director will be accountable for JLL’s overall contractual facilities management and project managment performance across EMEA for a fast paced forward thinking client.
What this job involves
Delivery of total facilities and project managmenet services to the highest standard achievable
Setting the standards for quality and efficiency at the clients sites.
Implementation and enforcement of effective cost and quality controls
Ensure that other personnel involved with the clients Account work in full compliance with local company and labour laws, as well as JLL global policies and procedures and within the structure detailed for the account.
Ensure that there is no downtime with critical services.
Achieve a high level of Client satisfaction by providing an excellent service and attend to client complaints and resolve them promptly.
Practice diligent preparation / follow-up, i.e. personally checking things out, being well prepared for client meetings, provide timely delivery of services.
Instil in their staff the above values.
Communicate clear goals and objectives to staff and embody the strong cultural positive indicators that are jointly agreed between JLL and Client leadership
Lead, motivate and galvanise staff to achieve business targets.
Help nurture a quality team that consistently achieves business targets.
Provide guidance and coaching to staff.
Reward hard work and positive results.
Demonstrate commitment to the client’s objectives.
Keep abreast of developments affecting the client and its business.
Understand the client’s mission and goals
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Able to demonstrate a proven track record in delivering total facilities and project management solutions; handling complex account structures, running multiple operational FM and PM teams, across multiple locations and countries.
Experienced in navigating International Matrix business environments (within EMEA region, or globally)
Experienced in handling client and/or firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Experienced in balancing the interests of the client with those of the firm
Able to translate client needs into existing or new business growth
Able to recognise when to consult the client, versus being the client’s advocate, ally, critic or defender of own service delivery team if needed
Experienced in managing an Account P&L
Able to understand key technical processes and impact on delivery of services
Able to demonstrate true leadership skills with the acumen to manage performance of the delivery team
Experienced in management reporting
Able to demonstrate strong presentation, interaction and communication skills
Able to drive account delivery optimization and continuous improvement/transformation
Confident with team/client and uses emotional intelligence in dealing with team/clients
Able to bring clarity, perspective, and oversight to account teams
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
