Find customer service lead Jobs in dublin county dublin

Store Manager
The White Company —Dublin, County Dublin
Customer Service Assistant - Swords
BoyleSports —Swords, County Dublin
- Customer service
- Communication skills
Quick apply
3h
Customer Service Assistant - Dublin City Center
BoyleSports —DUBLIN 1, County Dublin
- Customer service
- Communication skills
Quick apply
3h
Sales Support
Top Security —Sandyford, County Dublin
- €37,000–€40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Customer Service Assistant - Coolock
BoyleSports —Coolock, County Dublin
- Customer service
- Communication skills
Quick apply
3h
Operations Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
Quick apply
Customer Care Advisor
Frank Keane BMW —Dublin, County Dublin
- Weekend availability
- Sales
- Communication skills
- Wellness program
- Employee discount
Quick apply
Assistant Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
Quick apply
Transport Planner
Gist Limited —Clonshaugh, County Dublin
- €43,589 a year
- Day shift
- Communication skills
- Employee assistance program
14d
Retail Merchandising Analyst
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €40,000–€50,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- Sick pay
Quick apply
Customer Service Administrator
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Assistant Manager
The Fragrance Shop —Dundrum, County Dublin
- €13.50–€15.80 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
Quick apply
Logistics Lead
EOS —Dublin, County Dublin
- Microsoft Excel
- Management
- Leadership
Quick apply
Retail Team Lead
DAA —Dublin, County Dublin
- Full-time
- Sales
- Business
Deputy Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
Store Manager
Card Factory —Blackrock, County Dublin
- €38,847.40 a year
- Leadership
- Communication skills
6d
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
13d
Warehouse Shift Manager (Nights)
Gist Limited —Clonshaugh, County Dublin
- €48,000 a year
- 10 hour shift
- No degree
- Warehouse experience
- Annual leave
- Employee assistance program
Site Operations Manager
Gist Limited —Clonshaugh, County Dublin
- €65,000 a year
- Monday to Friday
- Team management
- Warehouse experience
- Annual leave
- Employee assistance program
14d
Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
12d

I want to receive the latest job alerts for customer service lead in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service lead jobs near dublin county dublin

Logistics Associate jobs in Dublin, County Dublin

Store Manager jobs in Dublin, County Dublin

Operations Manager jobs in Dublin, County Dublin

Team Leader jobs in Dublin, County Dublin

Deputy Manager jobs in Dublin, County Dublin

Service Administrator jobs in Dublin, County Dublin

Site Manager jobs in County Meath

Site Manager jobs in Kilkenny, County Kilkenny

Site Manager jobs in County Dublin

Maintenance Manager jobs in Dublin, County Dublin

Commercial Manager jobs in County Cork

Site Manager jobs in Arklow, County Wicklow

Nurse Assistant jobs in Dublin, County Dublin

Home Assistant jobs in Clare, County Clare

Home Assistant jobs in Waterford, County Waterford

Home Assistant jobs in Mullingar, County Westmeath

Work From Home Admin jobs in Dublin, County Dublin

Medical Assistant jobs in Dublin, County Dublin

Home Care Assistant jobs in Cork, County Cork

Transport Planner jobs in Lusk, County Dublin

Store Manager

The White Company -
Dublin, County Dublin

Apply Now

Job details

Permanent

Benefits

Private medical insurance

Qualifications

Profit and loss

Full job description

Our Role

As a Store Manager, you are accountable for the overall success of your store. You balance strong commercial performance with people-led leadership, ensuring your team feels inspired, capable, and clear on expectations. You take full ownership of the customer experience, visual standards, operational delivery, and business results, creating a store that consistently reflects The White Company brand.

This role represents a progression from delivering results personally to enabling sustained performance through others — building capability, shaping culture, and making confident, informed decisions that support both immediate outcomes and long-term success.

What you'll be doing

Customer and Brand Experience
- Act as the primary brand guardian within your store, ensuring every customer interaction reflects The White Company values and premium standards.
- Lead the delivery of an exceptional end-to-end customer experience, using data, feedback, and insight to review service performance and drive continuous improvement.
- Build strong, lasting customer relationships that encourage loyalty, advocacy, and data capture.
- Ensure customers are supported seamlessly across all channels, including in-store, online, and remote shopping options.
- Handle customer feedback and resolve issues with empathy, professionalism, and sound judgement, following up where needed to strengthen trust and confidence.
- Identify and deliver local marketing opportunities to grow awareness, footfall, and engagement within the local community.
People and Culture: Leading the Team
- Lead, coach, and inspire a high-performing team to deliver outstanding results and uphold brand standards.
- Create and sustain a strong training culture, ensuring learning, development, and coaching are embedded into everyday ways of working.
- Develop talent through regular feedback, coaching, and structured performance conversations.
- Build robust succession plans by identifying potential and supporting career development within the team.
- Create a positive, inclusive, and accountable culture where everyone feels valued and clear on expectations.
- Manage performance, conduct, and absence fairly and consistently, in line with company policies.
- Act as a role model for behaviours, professionalism, and leadership standards across the store.
Operational and Commercial Excellence: Driving Performance
- Take full ownership of store performance, including sales, payroll, stock, and profit, with a clear understanding of P&L drivers and cost control.
- Analyse KPIs, category reports, footfall, conversion, data capture, and customer insight through a robust rhythm and routine, ensuring performance is regularly reviewed, actions are followed up, and opportunities are consistently progressed.
- Translate commercial insight into clear, practical actions for the team, building understanding and ownership at all levels.
- Lead the planning and delivery of peak trading periods, ensuring the store is resourced, prepared, and focused on both customer experience and commercial results.
- Create a commercially focused environment where the sales floor and visual presentation are continually reviewed and optimised.
- Ensure the store is always beautifully presented, maintaining exceptional standards across visual merchandising, product presentation, housekeeping, and clear communication of seasonal messaging and storytelling.
- Balance operational efficiency with exceptional service, ensuring ways of working enable the team to deliver both strong standards and a premium customer experience.
- Identify and act on local opportunities to grow the customer base, strengthen partnerships, and elevate brand presence.
- Build strong relationships with neighbouring retailers, Centre Management, and local stakeholders to support store success.
- Actively contribute to the wider area team through collaboration, sharing best practice, and supporting area priorities.
- Ensure operational excellence through strong compliance, health & safety, audit standards, and effective daily routines.

About You

Proven experience leading a premium or lifestyle retail store.
A confident, inspiring leader who thrives on developing others and building strong teams.
Commercially astute, with a clear understanding of P&L, KPIs, and trading dynamics.
An excellent communicator and relationship builder, both internally and externally.
Calm, decisive, and solutions-focused, even in high-pressure or peak trading environments.
Organised, adaptable, and comfortable managing multiple priorities.
A genuine passion for The White Company brand, with a strong commitment to protecting and bringing our values, aesthetic, and customer experience to life.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

50% discount on our products,
25 days holiday rising to 28 during service,
A Volunteer Day with a charity of your choice,
In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
Automatic enrolment into the Group Personal Pension scheme,
Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
Private Medical Insurance,
Following successful probationary completion, you’ll be covered by our life assurance plan,
Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.

Apply Now

Refine Your Search

customer service lead jobs in dublin county dublin

Store Manager

Customer Service Assistant - Swords

Customer Service Assistant - Dublin City Center

Sales Support

Customer Service Assistant - Coolock

Operations Manager - Zara Home Dublin

Customer Care Advisor

Assistant Manager - Zara Home Dublin

Transport Planner

Retail Merchandising Analyst

Customer Service Administrator

Assistant Manager

Logistics Lead

Retail Team Lead

Deputy Manager - Zara Home Dublin

Store Manager

Team Manager- Dublin

Warehouse Shift Manager (Nights)

Site Operations Manager

Contact Centre Manager

I want to receive the latest job alerts for customer service lead in dublin county dublin

Related Searches

Explore jobs in more locations

Our Role

What you'll be doing

About You

What we offer you

Our Equality Diversity and Inclusion statement of commitment

Our Sustainability statement of commitment

Jobseeker tools

Employer Tools

Browse

Stay Connected