Find Client service director Jobs in Dublin County Dublin

Services Financial Crimes Risk - High Risk Client Activity (Director)
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Project management
Director, Client Service Manager
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Business
CRM Executive - Brown Thomas, Dublin
Chanel —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Director, Network Contracting
Optum —Dublin, County Dublin
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Strategic Growth Director - PMCM Ireland
WSP —Dublin, County Dublin
- Part-time
- Hybrid work
- Engineering
- Business
- Leadership
- Work from home
- Gym membership
AVP - Third Party Management / Outsourcing Specialist (m/f/d)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €49,000–€91,000 a year
- Hybrid work
- English
- Bachelor's degree
- Business
- Annual leave
Associate Director, Industry Relations. Rebate Modeling
Optum —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
3d
Travel Sales Consultant
Trailfinders —Dublin, County Dublin
- €52,000–€57,000 a year
- Full-time
- Sales
- Store discount
- Employee discount
Senior People Operations Manager – EMEA
Compass Group UK —Dublin, County Dublin
- €77,000 a year
- Overtime
- Hospitality
- Bachelor's degree
- Human resources
- Employee assistance program
Head of Sales & Managing Director, France
Indeed —Dublin, County Dublin
- €144,000–€326,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
- Annual leave
Quick apply
1d
Sales and Administrative Support (part-time)
Rockwell Automation —Dublin, County Dublin
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Associate Director of PI Transformation
Optum —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Business
8h
Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director - Commercial and Digital
Global Reporting Initiative —Dublin, County Dublin
- €77,298–€109,505 a year
- Full-time
- Remote
- Sales
- Business development
- Analysis skills
Quick apply
1d
Associate Director - Quality Oversight & Performance Assurance
Optum —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Continuous improvement
Associate Director - Marketing Activation
Grant Thornton —Dublin, County Dublin
- Full-time
- Management
- Marketing
- Project management
Operations Lead
Accenture —Dublin, County Dublin
- Full-time
- Google Suite
- Sales
- Analysis skills
- Annual leave
Director - Ireland
CCS Fundraising —Dublin, County Dublin
- €50,000–€80,000 a year
- Full-time
- Analysis skills
- Computer skills
- Business

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Services Financial Crimes Risk - High Risk Client Activity (Director)

Citi -
Dublin, County Dublin

Apply Now

Job details

Full-time
€130,000–€230,000 a year

Qualifications

Master's degree
Analysis skills
Project management
Bachelor's degree
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Services Financial Crimes Risk team operates as part of the first line of defence, responsible for ensuring proactive, effective, and sustainable financial crimes risk management across Citi's Services line of business.

The Services Financial Crimes Risk Director is responsible for supporting the business in managing and overseeing financial crime risks as they relate to the use of Services' products by higher-risk clients. This role carries a global remit and works closely with Product Heads, Sales, Cluster and Regional teams, Business Risk, Operations, Technology, and Compliance in identifying, assessing, and managing emerging risks — ensuring the first-line control infrastructure addresses them in a meaningful and effective manner.

This is a hands-on role that provides ongoing support to the business, ensuring that appropriate and effective controls are in place to manage the risks arising from the use of Services products by higher-risk client segments, including Payment Intermediaries, Foreign Correspondent Banks, Marketplaces, Content Creators, and Gaming/Gambling entities.

The Director will provide leadership, direction, governance, and oversight to ensure that the implementation of controls is effective and consistent with Citi's standards and applicable law with respect to AML, Sanctions, Fraud, Anti-Bribery and Corruption (ABC), and reputational risk. The position reports to the Services Head of Financial Crime Risks for High-Risk Client Activity.

What you’ll do

Monitor the client portfolio to ensure it remains within the business’s defined risk appetite.
Ensure documentation and ongoing maintenance of control processes.
Act as Secretariat for the relevant committees for client approval and client escalation matters.
Document actions taken and track outstanding matters through to resolution by engaging the relevant stakeholders.
Collaborate regularly with ICRM to ensure correct interpretation and application of requirements.
Assess potential modifications to compliance policies, evaluate their potential impact, and engage with key stakeholders to ensure effective implementation.
Liaise with Compliance Assurance and Internal Audit to facilitate the timely resolution of any identified issues.
Maintain oversight through the review of metrics, monitoring of activity, and tracking of corrective action plans.
Prepare presentations for senior management and governance committees on developments, emerging risks, control issues, and enhancements regarding the higher risk client activity.
Escalate matters requiring immediate attention through appropriate channels.
Update and maintain a robust Manager’s Control Assessment (MCA) in accordance with the Citi’s Risk Policy.
Track and help manage KYC delinquencies to resolution.
Analyse activity reviews and apply findings across the broader portfolio.
Propose and drive follow-up actions arising from reviews and escalations.
Promote a balanced and proportionate approach to risk management.
Support the business with client engagement as required.

What we’ll need from you

Bachelor's or University degree required; a Master's degree is desirable.
Relevant experience in financial crime, regulatory compliance, or risk management within a financial institution.
Excellent understanding of Correspondent Banking obligations and regulations.
Excellent understanding of payments systems, including associated risks, challenges, and opportunities.
Professional financial crime certification preferred (e.g. ACAMS, ACSS).
Strong professional background in Financial Services, encompassing Financial Crime and/or Compliance, Business/Product Operations, and/or Risk and Controls.
Knowledge and understanding of blockchain technology and digital assets (e.g. stablecoins, cryptocurrencies) and their associated financial crime risks.
Understanding of global cryptocurrency regulations and VASP licensing and compliance requirements.
Excellent interpersonal skills with the ability to engage effectively with clients and senior stakeholders.
Ability to work independently and deliver to strict timelines and quality standards.
Demonstrated confidence and willingness to challenge business management, escalate issues, and advocate for change where necessary.
Strong oral and written communication skills; must be articulate and persuasive, with the judgement and credibility to provide insightful commentary to senior stakeholders.
Proven ability to drive change to business practices by working effectively across a global organisation.
Self-motivated and proactive, with the ability to manage multiple priorities concurrently.
Proven people and team management capability.
Project management and change management skills are essential.
Ability to prioritise and manage competing demands in a dynamic, fast-paced environment.
Strong analytical skills with a structured approach to follow-up and problem-solving.
Ability to assess processes critically and recommend improvements to quality, controls, and operational efficiency.

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Risk Management

Job Family:

In-Business Risk

Time Type:

Full time

Primary Location Full Time Salary Range:

€130,000.00 - €230,000.00

Most Relevant Skills

Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

client service director jobs in dublin county dublin

Services Financial Crimes Risk - High Risk Client Activity (Director)

Director, Client Service Manager

CRM Executive - Brown Thomas, Dublin

Lean Six Sigma Digital Transformation Leader

Associate Director, Network Contracting

Strategic Growth Director - PMCM Ireland

AVP - Third Party Management / Outsourcing Specialist (m/f/d)

Associate Director, Industry Relations. Rebate Modeling

Head of Professional Services

Travel Sales Consultant

Senior People Operations Manager – EMEA

Head of Sales & Managing Director, France

Sales and Administrative Support (part-time)

Associate Director of PI Transformation

Project & Change Delivery Manager

Director - Commercial and Digital

Associate Director - Quality Oversight & Performance Assurance

Associate Director - Marketing Activation

Operations Lead

Director - Ireland

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