Find Accounts portuguese Jobs in Dublin County Dublin

Operational SME - Portuguese
Teleperformance —Dublin, County Dublin
- €44,351 a year
- English
- Communication skills
Quick apply
Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)
Cognizant —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Customer service
ICT Administrator
Self Help Africa —Dublin, County Dublin
- €35,000–€42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
10d
Senior Success Guide - Spanish / German/ Portuguese - Marketing Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Salesforce
- Java
Project Manager
Endeavour Technology Limited —Blackrock, County Dublin
- €68,000–€78,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Quick apply
3d
Customer Success Manager
EXOGROUP —Dublin, County Dublin
- Full-time
- Remote
- Bilingual
- Spanish
- English
- Relocation assistance
- Annual leave
Quick apply
Senior Solutions Engineer - 11 month FTC - (French Speaking)
LinkedIn —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Human resources
Quick apply
Success Architect, Marketing Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Salesforce
- SQL

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Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)
Cognizant —Dublin, County Dublin
Troubleshooting process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.

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Operational SME - Portuguese

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

€44,351 a year

Qualifications

English
Portuguese
Communication skills

Full job description

Operational SME

Salary - €44,351

Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency

Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove

Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Must be fluent in Portuguese and English
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English

Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires

High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

Quick apply

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accounts portuguese jobs in dublin county dublin

Operational SME - Portuguese

Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)

ICT Administrator

Senior Success Guide - Spanish / German/ Portuguese - Marketing Cloud

Project Manager

Customer Success Manager

Senior Solutions Engineer - 11 month FTC - (French Speaking)

Success Architect, Marketing Cloud

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