Find Advanced resource managers Jobs in Dublin 2, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Coordination Specialist
ESB —Dublin, County Dublin
- €50,000–€58,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
7d
Club Manager at Anytime Fitness Dun Laoghaire
Aura Holohan Group —Dún Laoghaire, County Dublin
- €40,825–€46,075 a year
- Full-time
- Sales
- Customer service
- No degree
- Employee assistance program
Quick apply
Product Manager (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills
Employee Relations and Policy Advisor
Boots —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Human resources
- Time management
- Employee discount
Manager, Enterprise Onboarding and Learning Delivery
Salesforce —Dublin, County Dublin
- Full-time
- Presentation skills
- Leadership
5d
Clinical Data Management Lead, home-based
IQVIA —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- Project management
- Bachelor's degree
Discharge Coordinator
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Clinic
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Head of Finance Ireland
Kraft Heinz Company —Dublin, County Dublin
- €95,031–€105,590 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Director, Client Service Manager
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Business
14d
Manager, KPI & Metrics – Global Service Desk
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
5d
Test Lab Senior Manager
Johnson Controls —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Supervising experience
Employee Relations Partner
eBay Inc. —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Human resources
- AI
1d
Senior Human Resources Generalist
Phoenix Tower International —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Financial Analyst II - Commercial Finance - 12 Month Contract
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Vice President, Client Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
- No degree
- Communication skills
Manager, Entity Management
paypal —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Annual leave
11d
Facilities Operative/Assistant
JLL —Dublin, County Dublin
- Customer service
- Administrative experience
- First Aid Certification
Operational Control & Compliance Specialist
DSV —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Leaving certificate
- Annual leave
Project Management Officer - Lead
Eurofins —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

advanced resource managers jobs in dublin 2, d

Project & Change Delivery Manager

Project Coordination Specialist

Club Manager at Anytime Fitness Dun Laoghaire

Product Manager (Senior Vice President)

Employee Relations and Policy Advisor

Manager, Enterprise Onboarding and Learning Delivery

Clinical Data Management Lead, home-based

Discharge Coordinator

Head of Finance Ireland

Director, Client Service Manager

Manager, KPI & Metrics – Global Service Desk

Test Lab Senior Manager

Employee Relations Partner

Senior Human Resources Generalist

Financial Analyst II - Commercial Finance - 12 Month Contract

Vice President, Client Operations

Manager, Entity Management

Facilities Operative/Assistant

Operational Control & Compliance Specialist

Project Management Officer - Lead

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